Wednesday, January 25th 2012
XFX Discontinues Double Lifetime Warranty with New Radeon Graphics Cards
With the introduction of its Radeon HD 7970 graphics cards, XFX silently discontinued its famous "double-lifetime" product warranty policy, which made XFX graphics cards a worthy buy for overclockers. This warranty policy also added to the resale value of these cards. It allowed buyers to tamper with the supplied cooling solution (heatsink), by replacing them with their own without voiding warranty, it even gave lifetime warranty coverage to the original buyer, as well as to the person buying the product pre-used from an original buyer.
XFX told HardwareCanucks that their Double Lifetime warranty just wasn't sustainable and so they decided against offering it on HD 7900-series cards. This is what the warranty policies of XFX' HD 7900 graphics cards look like:
Source:
HardwareCanucks
XFX told HardwareCanucks that their Double Lifetime warranty just wasn't sustainable and so they decided against offering it on HD 7900-series cards. This is what the warranty policies of XFX' HD 7900 graphics cards look like:
- Cards with Double Dissipation (Double D) or whose product number ends in "R" get Lifetime warranty if registered within 30 days.
- All other cards (ex: HD 7970 Core Edition; FX797ATNFC) get 2 Year Warranty
67 Comments on XFX Discontinues Double Lifetime Warranty with New Radeon Graphics Cards
Imo Double lifetime warranty was too much... but the should have kept all their products with single lifetime, this shows that their "core" editions must be kind of cheaply made.
as overpriced goes - They are a LOT cheaper then some similar ENERMAX units
Secondly....while theres always a fair bit of competition in the PSU market. mid-range units between 500-850watts from all popular vendors are always within headbutting distance from each other. Brands arent overpriced - but some of the Units they sell are or can be.
at the same time warranty means everything. Corsair have backed all of their higher end units with a 7year warranty while everything below is at 5 years.
I paid about £120-135 ($188-211USD) for my 1050w while an equivalent Enermax branded PSU would have cost me almost £180
I sent a defective video card to XFX and they tried to send me back a different model. The warranty I had was the older warranty which didn't include the clause that states they could switch my card with a different one. XFX attempted to impose their newly written warranty upon my purchase and refused to ship to me the same card that I purchased. Long story short, I sued them. Yesterday 6/1/2012 I received a judgment against them in the amount of $585.00.
A special thanks goes out to Brian at XFX who stated they had the right to ship a different product because I signed the waiver they ask to be signed when you return a defective product (even though I didn't sign it), to Ryan Dumas who sent a different card to me and refused to send the correct one, to Erik who refused to issue a prepaid postage label to return their wrongfully shipped item, to Mark C. who said my lawsuit wasn't going to accomplish anything and a special thanks to Lloyd Lees, their marketing manager, who lacked the ability to provide a proper defense at trial.
I must say, I really enjoyed raking their ass across the coals for their bait n switch operation. I did this all at the Rancho Cucamonga small claims court from the convenience of my home while sitting in my underwear (appearance by telephone). It was a great pleasure to stick it to XFX after hearing all the crap they've been dealing out to the consumers they do business with and for all the crap they tried to pull on me.
www.techpowerup.com/forums/showthread.php?t=166992
I share this with tongue-in-ckeek, there is humor to be found.
"eventually get to me". What does THAT mean? :eek: :shadedshu :banghead:
[ 5/13/2012 6:31:05 PM]
Item is broken. It will not run in my 16X video slot. It will run in my 8X and 4X slots. I "thought" it may have been the motherboard itself so I RMA`ed the Asus motherboard. This is not the motherboards problem, it is the XFX video cards problem. It will not work in the new motherboard either, in the 16X slot. And I then tried the XFX video card in a different machine altogether. Same thing, same problem, it will not work in the other machine either in the 16X slot. The "other" machine is also an Asus motherboard, it is a socket 775 E-8500 cpu with 8GB Ram and a Corsair HW850watt power supply. Note: I also installed a Sapphire 5870 2GB video card into both machines in their 16X slots and that card works fine in either machine.
[KEVIN_C 5/14/2012 9:48:22 PM]
Hello, I have authorized your RMA (Return Merchandise Authorization) so that you can send your XFX product (M9Y03_ _ _ _) in for service. Your RMA number is XCR _0_ _5. Please copy and paste the following link into your browser,
xfxstorage.com/Support/pa_rma_t_ns.pdf . This form contains all the details for sending your product in for warranty service. Please read this document carefully before sending your product in. The address being used for return shipping is: _ _ _ _ N.Y., 14 _ _ _. If for some reason you need to use a different return shipping address or telephone number then please notify us immediately at rmashipping@xfxforce.com. Include your ticket number as the subject line. Changing the address in your online profile will NOT update the return address
on the RMA.
* [ 5/23/2012 12:02:13 PM]
When will I get my RMA replacement video card?
XFX received my defective XFX HD6870 Serial # M9Y03_ _ _ _ yesterday 5-22-2012. It was delivered to you via UPS and signed for by: GUETAREZ at the Front Desk at your location. UPS Tracking Number 1Z8AR41542 _ _ _644 _ _ .
[KEVIN_C 5/23/2012 4:56:40 PM]
Hello once the RMA department gets through the cards sent here before you they will eventually get to your card and when they open up your package and scan the card into our system they will respond and update you on your original ticket 405 _ _ _.
* [ 5/23/2012 11:31:00 PM]
Hi Kevin, Thanks for the response.
Sounds like from your response XFX has quite a backlog of defective RMA parts. Especially when you say "eventually get to me". What does THAT mean? When is eventually? The next day or two or the next week or two, or next month? That response you gave me doesn`t sound like your product is of a very high quality if there are a lot of returns? That makes me wonder.
Let me ask you this. May I forward these Help Desk Status notices to XFX Corporate?
What is the Corporate address for e-mail? Thank you very much for your time. OP on 5-23-2012 @ 6:31 PM EST.
[KEVIN_C 5/23/2012 11:34:36 PM]
You`ve already reached XFC corporate, we are the only service center on the continent, theres also one in europe but the main headquarters is in China. At most it should only take a few days once we receive your card to respond to your ticket that the RMA department has started testing on it. The whole process should be about 2 weeks.
* [ 5/24/2012 12:54:43 AM]
Well, that`s a more appropriate reply, thank you.
Now I can sort of plan my future time schedule regarding that computer item.
By the way, I have already contacted the following parent company of XFX via fax just for your information. I don`t want you to be blind sided by my actions. But I think your management should know the facts of how the customer is being treated.
Company: PINE Technology Holdings Limited Attn: Senior Management Address: Unit A, 32/F Manulife Tower, 169 Electric Road, North Point, Hong Kong Telephone: (852)2773-9911 FAX: (852)2334-0775
[KEVIN_C 5/24/2012 1:00:12 AM]
If you feel you were treated disrespectfully I apologize for providing you with the information of how the RMA process works.
[MICHAELC 5/24/2012 1:00:23 AM]
We have received your recent returns ref: XCR _ _7_ _. Your returns will be passed to the RMA department for testing and diagnosis. We will notify you on completion. Thank You. XFX Support Team
[MICHAELC 5/26/2012 7:06:51 PM]
Your recent returns ref: XCR _ _7_ _ has recently completed the testing process with the following status: {M9Y033272 = FAULTY}. A technician will be in contact shortly to discuss completion of this return. If you have any queries regarding this test result - please send a message to the support team. Thank You. XFX Support Team.
[KENNY 5/29/2012 8:20:04 PM]
We have despatched your recent returns ref: XCR _0 _ _5 via www.fedex.com with tracking reference: 0293150 _ _ _ _ _ _ . If you have any queries regarding this action - please send a message to the support team. Thank You. XFX Support Team
[FEDEX.COM]
Estimated delivery Jun 7, 2012
Start to finish: 21 business days (not too bad)