Wednesday, January 25th 2012
XFX Discontinues Double Lifetime Warranty with New Radeon Graphics Cards
With the introduction of its Radeon HD 7970 graphics cards, XFX silently discontinued its famous "double-lifetime" product warranty policy, which made XFX graphics cards a worthy buy for overclockers. This warranty policy also added to the resale value of these cards. It allowed buyers to tamper with the supplied cooling solution (heatsink), by replacing them with their own without voiding warranty, it even gave lifetime warranty coverage to the original buyer, as well as to the person buying the product pre-used from an original buyer.
XFX told HardwareCanucks that their Double Lifetime warranty just wasn't sustainable and so they decided against offering it on HD 7900-series cards. This is what the warranty policies of XFX' HD 7900 graphics cards look like:
Source:
HardwareCanucks
XFX told HardwareCanucks that their Double Lifetime warranty just wasn't sustainable and so they decided against offering it on HD 7900-series cards. This is what the warranty policies of XFX' HD 7900 graphics cards look like:
- Cards with Double Dissipation (Double D) or whose product number ends in "R" get Lifetime warranty if registered within 30 days.
- All other cards (ex: HD 7970 Core Edition; FX797ATNFC) get 2 Year Warranty
67 Comments on XFX Discontinues Double Lifetime Warranty with New Radeon Graphics Cards
What KIND of issues?
Please explain...this could be serious. I may have to make a quick appointment with my psycho based on your comment? OMG...more money.
I just shared the entire RMA process and how it worked for me.
It's just an FYI for the TPU folks.
I didn't say I found anything unacceptable, did I? I found the whole transaction sort of funny, you did not? Well, I did find the initial response by Kevin lacking a bit. But after that all went well and I am pleased with XFX's handling of the RMA process.
Would I buy from XFX again? No, probably not.
I personally like EVGA products and I personally have never had any EVGA product fail on me. Just luck I guess, because I understand all products can and do fail.
I have had 2 XFX graphics cards fail so far, both with very low mileage on them.
Just sayin'
I challenge you to find just ONE person who was able to take advantage of the Double Lifetime Warranty.
XFX still place for me as any cooler a company puts on a card i always end up taking it off anyways haha..
At least it's not as fucked up as eVGA are these days.
Ask the TPU member ( dm3k ) who had my 4890 of me. Best part the card was faulty and i sent it to them and they sent it to the guy and yes they do honor it so stop with the BS.
They sent me some beat up dented, scratched up piece of junk. This thing looks like it was put through a clothes dryer.
I can't put this junk in one of my good machines, it's embarrasing. The plastic cover is total garbage. Looks terrible. Beat up bad.
Yes, I seems to work ok after checking it out. But it looks like Fred Sanford & Son owned it.
ARRRGHHHH.
Ever thought if you sent pictures of the replacement and how beat up it was that you might get it exchanged ?.
Register card to myself. Doesn't work. Submit ticket. Call up XFX, give them ticket number, get them to add it to my profile. Call them back, say thanks, submit new ticket. call them back with new ticket number, explain issue, get RMA number, RMA card.
If you go through the RMA process, without calling them...is very painful. I'll agree to that. But once on the phone...no problems.I've done this, they simply sent new replacements, with a return shipping label.
I got some good news from XFX yesterday.
They are sending me a brand new cover after I told them what happened.
And the Support Team member apologized. He said that should have never happened.
Ok, so I'm pretty impressed now with their handling of the situation.
I take back everything I said. My initial contact with XFX didn't impress me but the follow up and end result did. That's whats important to me.
Here is the Support Team Final Response to me:
[MICHAELC 6/9/2012 1:40:39 AM] Hi Jack; its not a problem, we just want to make sure you end up with a fully functional card that you paid for originally, I`ll go ahead and have a new fan unit sent out for you, it won`t have any decals on the plastic part because that`s how the factory sends them to us, but they are brand new fans so it should be free of defects completely. Have a good weekend. Thanks, Michael
:)Hey, how can you beat that response!!!
I hope Michael has a good weekend himself.
Right?
And then you can post about it on the forums. I'll be waiting to read what humor you provide next.
You seem to be pretty upset that I took a stand as a customer who spent my money and didn't like the response I got from some guy who basically blew me off initially.
Here is why you are providing ME the humor:
1. Your sig...
Brands I boycott: HP, Sony, CoolIT
Stores I boycott: Jab-Tech, Directron, Axiontech
Care to join?
Why don't you send their managers, their manager's manager, and their regional supervisors an email stating something like "I'm sorry, I really shouldn't try to influence so many others with my OPINION, which may or may not suck, in public forums"?
That would be a start towards being a nice guy or decent enough of a human being, as you put it.
2. You slapped me hard for my opinion and reverted to personally attacking me and calling me a few rotten names.
I read that and just reported you to the admins. That ended that!
3. Would you not consider your input to me trolling?
Maybe you think I'm a noob here or something because I only have 155 posts and you have over 4000.
That would not be the case.
A few rotten names? All I said was you made an ass out of yourself. Are you really that sensitive? And I would suggest you not be so presumptuous as to refer to me as a troll. You're doing no different than what I did when I referenced your similarity to a donkey's behind.
Either way, I'm sure XFX is trying to mitigate the number of RMAs due to user error. It's just unfortunate that the people who know what they're doing have to suffer for it.
If I had bought an XFX card it meant I entered a contract with XFX to pay a given price and to get the promised warranty. They can't opt out of the warranty without rescinding the entire contract of sale. Or else compensate for loss of promised warranty.