Friday, July 31st 2015

NVIDIA Recalls Select Shield Tablets over Fire Hazard

NVIDIA today announced a voluntary recall of its SHIELD 8-inch tablets that were sold between July 2014 and July 2015, which the company will replace. NVIDIA has determined that the battery in these tablets can overheat, posing a fire hazard. The recall does not affect any other NVIDIA products.

NVIDIA is asking customers to visit this page for information on how to obtain a replacement device. NVIDIA is also asking consumers to stop using the recalled tablet, except as needed to participate in the recall and back up data. Consumers will receive a replacement tablet after registering to participate in the recall. NVIDIA is coordinating with appropriate governmental agencies to ensure that the recall follows established industry practices.
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46 Comments on NVIDIA Recalls Select Shield Tablets over Fire Hazard

#26
Mussels
Freshwater Moderator
And people keep telling me AMD hardware runs hot :P
Posted on Reply
#27
AsRock
TPU addict
harry90Fire and burning was the old feature, now they will upgrade it with fire proof versions ;) . dont tell anyone that there was a BUG. Bugs belong to amd right?
Fire proof and that's a joke to some degree, Lets face it, there are bags for RC car battery's which should save you from a house on fire but the amount of toxins will surly kill you real fast. Well by the last video i posted of gave you the idea but even in a safty bag they are really dangerous.
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#28
HumanSmoke
MusselsAnd people keep telling me AMD hardware runs hot :p
That's a goddamn lie, and Roy Taylor will tell you personally as soon as the doctor gives him the OK to move his facial muscles again :laugh:
BEFORE: AFTER:
Posted on Reply
#30
john_
9700 ProSome 8800GTX cards had a wrong surface mount resistor if I remember correctly. And those 8600M GPU's were likely to break.
ALL 8000 and 9000 desktop AND mobile Nvidia cards had problems and they where destined to fail after a period of time. That's why Nvidia's support to the problem back then, was a driver that was keeping the fan running for more time, helping the card to live a little longer, as longer as necessary to fail after the warranty was expired.

I had one 9800GX2 and a 9800GT failing in my hands. Fortunately they where second hand cards bought from a retail shop(they where emptying stock, probably from customer upgrades). So they had already one or two years of usage in their back and when I bought them came with 1 year of extra warranty. 9800GX2 failed after only 3 months, while 9800GT lasted for 9 months.
9800GT died while playing Borderlands at 720p. I had also a GT620 for the PhysX. With high settings that combination was doing just fine at 30fps.
Posted on Reply
#31
Mussels
Freshwater Moderator
john_ALL 8000 and 9000 desktop AND mobile Nvidia cards had problems and they where destined to fail after a period of time. That's why Nvidia's support to the problem back then, was a driver that was keeping the fan running for more time, helping the card to live a little longer, as longer as necessary to fail after the warranty was expired.

I had one 9800GX2 and a 9800GT failing in my hands. Fortunately they where second hand cards bought from a retail shop(they where emptying stock, probably from customer upgrades). So they had already one or two years of usage in their back and when I bought them came with 1 year of extra warranty. 9800GX2 failed after only 3 months, while 9800GT lasted for 9 months.
9800GT died while playing Borderlands at 720p. I had also a GT620 for the PhysX. With high settings that combination was doing just fine at 30fps.
thats why i've moved over to AMD, and find it humorous with all the fanboys who pick one side of the fence as 'bad'
8800GT, 8800GTS, 8800GTX all failed within 3 years, my brother had similar. all reference cards. i hear the nvidia laptops of the time had it the worst.

both companies and the various brands (giga, asus, etc etc) have bad batches, simple as that.
Posted on Reply
#32
HumanSmoke
john_ALL 8000 and 9000 desktop AND mobile Nvidia cards had problems and they where destined to fail after a period of time.
If you're referring to the Low temp/ high Lead underfill issue, your blanket statement is incorrect. The issue affected some G86, G84, G73, G72/G72M GPUs and C51/MCP67 chipsets (up to packaging date of mid-2009). The problem isn't present in BGA's using Hitachi's Eutectic solder. The 9800GX2's generally failed because of the sandwich design of the board (in common with other boards using the same design philosophy), and a certain number of 9800GT's were affected due to unscrupulous vendors relabeling older 8800GT's with insufficient cooling ( single slot blower-shroud with 7 or 9-blade fan) as 9800GT's. G96's of any discrete variety weren't affected (9400/9500 series), nor were G94's (9600 cards), nor GT218 (8400) or MCP84 and MCP79 chipsets.
All this information is readily available via SEC filings.
john_I had one 9800GX2 and a 9800GT failing in my hands.
The 9800GX2, like the 7900GX2/7950GX2 and the first revision GTX 295 aren't particularly great designs, and the cooling of the reference 8800GT (and those remarked as 9800GT) is far from acceptable - but it largely depends upon usage scenario and chassis airflow. Reference HD 4870's also suffered in this regard (and along with HD 4870 X2 and the seldom seen reference HD 4890) and had staggering failure rates due to a similar design flaw that caused the voltage regulation to overheat and cause memory IC degradation.
Posted on Reply
#33
john_
Musselsi hear the nvidia laptops of the time had it the worst.
A friend of mine was asking me for an advice 1.5 year ago about buying a second hand Dell laptop with an Nvidia 8000 series mobile GPU in it.
- "It is a Dell, so it must be good. It's only 150 euros"
- "I told you to avoid it. If you want to buy it, but it. But if you call me in 15 days telling me that the screen remains black, I'll just hung up the phone in your face".
He bought a new one with an Ivy bridge Celeron for about twice the price of that Dell. He only wanted to serf the web and stream some NBA games. He is really happy with that laptop.
Posted on Reply
#34
64K


says

Damn, more bad press. :( Just when they stopped making fun of us about the 970 fiasco. Now this!
Posted on Reply
#35
Caring1
alwaysstsI feel like there is some kind of obvious conclusion to draw here, granted don't exactly know how to word it succinctly.

Qualcomm, Apple etc all aim toward a very specific power envelope/battery size/form factor, which nvidia clearly exceeds. Qualcomm has bashed nvidia's tegra designs for this very reasoning before. Not just for phones, but also tablets.

The Shield tablet has a relatively huge battery for it's size, yet also worse battery life (let alone comparatively) than many other options. Conclusion: It draws more power than most anything else in that form-factor.

I feel like somewhere within this story is a 'Hey nvidia...we told you so'.
More like Apple lead by example.
www.ibtimes.com/apple-macbook-pro-battery-recall-extreme-fire-hazards-force-best-buy-nix-5100-replacement-batteries
9to5mac.com/2014/02/22/this-is-what-an-iphone-5s-looks-like-when-its-battery-catches-fire-and-explodes/
Posted on Reply
#36
qubit
Overclocked quantum bit
john_I guess we are talking about a few hundred consoles. Nvidia in the past haven't shown to like recalls and accept that something gone wrong with their hardware.
GTX 970 anyone? All we got for that was PR spin because they had a little wiggle room.
Posted on Reply
#37
truth teller
at least nVoidia made true to it's fame and is having housefires in the mobile sector too
can't get much better than that on the brand recognition side of things

"damage to flooring" ahahahahaahahahahahaahah
Posted on Reply
#38
eidairaman1
The Exiled Airman
Overzealous with the device weren't they
Posted on Reply
#39
Recus
The Consumer Product Safety Commission report for the recall has been posted, which offers a bit more insight into the problems and the numbers involved.

NVIDIA has sold 83,000 faulty SHIELD Tablets in the US, along with another 5,000 in Canada. Of those, NVIDIA has received 4 reports of overheating, with 2 of those reports indicating that the overheating tablet had caused property damage (specifically, to flooring).


With this several AMD fanboys lies were destroyed:

1) Shield doesn't sell.
2) All Shield devices are effected.
Posted on Reply
#40
Mussels
Freshwater Moderator
SHIELD is no more.


Posted on Reply
#41
AsRock
TPU addict
MusselsSHIELD is no more.


LOL!.
Posted on Reply
#42
Maban
My tablet is one of the affected ones. As far as I know I haven't had any battery overheating issues based on internal pictures I've seen. Since some update (don't know if system or Firefox) I've had the SoC get quite hot though.

I got a good sized scratch on my screen and with a few other issues I've been having I was considering RMAing it anyway.
Posted on Reply
#43
Bjorn_Of_Iceland
Still rocking with an "ancient" nVidia Tegra Note 7 and loving it!
Posted on Reply
#44
Keullo-e
S.T.A.R.S.


That flame symbol is pretty funny.
Posted on Reply
#45
Sony Xperia S
9700 Pro

That flame symbol is pretty funny.
Yup, the flame means that the topic is intriguing and the discussion is going under full throttle.

Poor nvidia. :laugh:
Posted on Reply
#46
Keullo-e
S.T.A.R.S.
Sony Xperia SYup, the flame means that the topic is intriguing and the discussion is going under full throttle.

Poor nvidia. :laugh:
...like I didn't know that :rolleyes:

Just perfect for this.
Posted on Reply
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