Monday, December 7th 2015
ASUS Motherboards Adjudged as Having the Industry's Most Reliable
ASUS today announced that it is has been independently verified as the most-reliable motherboard brand based on analysis of return rates conducted by LDLC subsidiary Hardware.fr. According to the latest report by Hardware.fr, owners of ASUS motherboards requested to return their products in just 1.89% of cases - the lowest overall return rate in the industry. ASUS is also the only motherboard brand to achieve a reliability rate of below 2% returns, adding to the cachet - and providing reassurance for ASUS customers.
With continuously improving the product reliability, ASUS remains the lowest-return-rate brand for the whole 2015. The full Hardware.fr report and breakdown of the return rates is available here. ASUS has been the world's leading motherboard brand for over 10 consecutive years. ASUS is also the BEST motherboard brand, with products built on four core pillars - Best-selling, Easy to use, Stability and Trusted.
"We are immensely proud of the latest Hardware.fr reliability report. The achievement is a result of our dedication to perfection and tireless efforts, leading to the development of advanced such as 5X Protection II," said Joe Hsieh, ASUS Corporate Vice President and General Manager, Motherboard and Desktop System Business Unit. "We strive always to deliver the best motherboard defenses by combining the finest components, thoughtful circuit design, and exacting standards to guarantee quality and long-term durability all-round protection - resulting in exceptional motherboard reliability"
ASUS motherboards are also tested extensively for extreme reliability and safety - with total validation time amounting to over 7000 hours. Trials include temperature and humidity, burn-in, power cycling and consumption, socket insertion and thermal-shock testing, plus exposure to salt and spray tests to ensure the corrosion-resistance of materials and surface coatings, and an up to 24-hour aging test to ensure trouble-free operation every day. Every ASUS motherboard also undergoes an extensive certification program focused on providing the very best compatibility with the widest range of components and devices, giving users to have endurance in the freedom to build and upgrade without frustration.
Hardware.fr is part of LDLC, the largest seller of computer components in France. Every six months, Hardware.fr compiles LDLC's return merchandise authorization (RMA) statistics, and publishes the results - providing an independent assessment of reliability levels among the world's leading technology-hardware brands.
For this period, the RMA rates relate to models sold between October 1st, 2014 and April 1st, 2015, for returns created before October 2015. The statistic banded on brand draw on a minimum sample rate of 500 sold products, while a minimum sample rate of 100 is applied to statistics by model.
With continuously improving the product reliability, ASUS remains the lowest-return-rate brand for the whole 2015. The full Hardware.fr report and breakdown of the return rates is available here. ASUS has been the world's leading motherboard brand for over 10 consecutive years. ASUS is also the BEST motherboard brand, with products built on four core pillars - Best-selling, Easy to use, Stability and Trusted.
"We are immensely proud of the latest Hardware.fr reliability report. The achievement is a result of our dedication to perfection and tireless efforts, leading to the development of advanced such as 5X Protection II," said Joe Hsieh, ASUS Corporate Vice President and General Manager, Motherboard and Desktop System Business Unit. "We strive always to deliver the best motherboard defenses by combining the finest components, thoughtful circuit design, and exacting standards to guarantee quality and long-term durability all-round protection - resulting in exceptional motherboard reliability"
ASUS motherboards are also tested extensively for extreme reliability and safety - with total validation time amounting to over 7000 hours. Trials include temperature and humidity, burn-in, power cycling and consumption, socket insertion and thermal-shock testing, plus exposure to salt and spray tests to ensure the corrosion-resistance of materials and surface coatings, and an up to 24-hour aging test to ensure trouble-free operation every day. Every ASUS motherboard also undergoes an extensive certification program focused on providing the very best compatibility with the widest range of components and devices, giving users to have endurance in the freedom to build and upgrade without frustration.
Hardware.fr is part of LDLC, the largest seller of computer components in France. Every six months, Hardware.fr compiles LDLC's return merchandise authorization (RMA) statistics, and publishes the results - providing an independent assessment of reliability levels among the world's leading technology-hardware brands.
For this period, the RMA rates relate to models sold between October 1st, 2014 and April 1st, 2015, for returns created before October 2015. The statistic banded on brand draw on a minimum sample rate of 500 sold products, while a minimum sample rate of 100 is applied to statistics by model.
51 Comments on ASUS Motherboards Adjudged as Having the Industry's Most Reliable
Asus is the more reliable part in my opinion. It's crosshair series are just amazing. Esp the 4 series, where a TDP of 250W is even possible.
Point me a motherboard that can provide a stable 250W TDP.
Living in Canada Id have to deal with the shitty American RMA system, once I got the Canadian number and talked to Tom @asusCanada I had zero issues getting a brand new replacement boards...
The last time I dealt with the US division I got a used mobo with bent caps, a missing bios chip and what a freaking joke. It wasn't till I got ahold of the Ontario Asus department and told them what kind of condition the RMA board was in that They did a cross ship with no CC# and I had a new board that following day. Great customer service!
MSI was the same, called the USA department and got shit used cards for a replacement, again I found the Canadian number and problem was solved.. Hell I even posted a YouTube video on the card I received from the US company and sent the link to MSI Canada, They watched it, emailed me what they thought the problem was and they corrected the problem plus gave me a stepped up card for the inconvenience.
I don't know why the 2 countries are so different being the same company but the American part really don't seem to give a shit, no pun intended but it is what it is o_O
1. Hardware.fr publishes this information for ages.
2. You cannot say ASUS has the best reliability and then on the same page there is a top tier MB with 8% return rate:
- 8,03% ASUS Maximus VII FORMULA
This is abysmal, I would be ashamed to put on the market such a disaster of MB, and for your most important customers, the ones which pay for quality and for a high end product.
3. By the same logic, why not make an article for Seagate the most reliable, first time ever under 0.65%; Crucial first time ever under 0.5% and so on
The 780i SLI might have been a basket case ( and the 790i SLI could be pretty spotty as well), but EVGA's 750i SLI FTW implementation of the 750i was damn near bulletproof.
* i.e. Before Intel got into the motherboard business and killed off professional scammers like PC Chips and their fake chipsets
From my experience, ASUS is by far the best, that's why I'm sticking with it. They really make great products. I have their 3rd (generation) motherboard, their graphic card, their 144Hz LCD monitor, my sister has a ASUS Tab tablet, it just all works and it works really well. Sure I look at competition, but I always start with ASUS, for obvious reasons.
Rampage Formula is the best mobo I have ever had. It was even relatively cheap back then, high-end motherboards are ridiculously expensive now (especially considering there is no north-bridge anymore).
I guess I'm lucky, but I never had a motherboard fail on me. And because some of my components are going to other computers in my family, I still have a ~9 years old AM2 Gigabyte and a ~5 year old AM3 MSI, which are still working perfectly.
I only returned an AM3+ MSI, but due to performance, not because it was bad.
Actually let me just put this in perspective, I purchased the board unopened from RMA from a forum member who had already RMA'd the board 3 times. Board I got worked for a week and the chipset failed, from there I shipped it off and got a good one back after 2 months of RMA's and immediately sold it. The individual who purchased it from me RMA'd the board a month later for another chipset failure. This was a common issue with the board.It was the chipset and then they had the issue where the pins inside of the LGA socket where too long. I dealt with both issues.
ASUS can have the lowest RMA rate, but if they won't take product in, and make RMAs so painful, then yeah, they won't have people sending in parts for RMA. They'll just be turning customers away.