Thursday, December 7th 2017

AMD Issues Official Statement Regarding RX 560 Silent Downgrade

AMD has come forward with a statement regarding the state of things as it purports to the recent RX 560 downgrade issue, which has been covered extensively by media outlets just this week. The issue stems from the fact that there was no clear differentiator between two different versions of AMD's RX 560 graphics card, which could ship with two different levels of performance: one with 14 CUs (Compute Units) enabled (896 stream processors) or 16 (1024 stream processors, the original specification for the card).

"It's correct that 14 Compute Unit (896 stream processors) and 16 Compute Unit (1024 stream processor) versions of the Radeon RX 560 are available," stated a company representative. "We introduced the 14 CU version this summer to provide AIBs and the market with more RX 500 series options. It's come to our attention that on certain AIB and e-tail websites there's no clear delineation between the two variants. We're taking immediate steps to remedy this: we're working with all AIB and channel partners to make sure the product descriptions and names clarify the CU count, so that gamers and consumers know exactly what they're buying. We apologize for the confusion this may have caused."
While it's true that AMD is now dealing with the situation openly, the company itself isn't completely blameless on the issue. AMD's own RX 560 product page lists the two possible configurations (14 and 16 CU) absent of any further differentiation in product name. At the same time, AMD could have better enforced differentiation opportunities with its AIB partners upon supplying them with both versions of the GPU. As it stands, some users have been unwittingly buying a lower performing part than what was initially advertised by AMD. While this new transparent stance from AMD is refreshing, it doesn't do much regarding already affected customers. Of course, if users suspect or want to check whether or not they have purchased the higher performance version of the card (16 CUs), they can perform a GPU verification with TechPowerUp's GPU-Z tool.
Source: Tom's hardware
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95 Comments on AMD Issues Official Statement Regarding RX 560 Silent Downgrade

#76
EarthDog
Lol.. still nvidia crap in amd thread... like a broken record.
Posted on Reply
#77
john_
newtekie1Again, nVidia made the specs clear enough that you can use just the memory amount and type to determine the card. Just look at you own screen shot. Notice how nVidia only lists one memory size for each of the 3 versions? DDR3 1GB = Fermi, that is the only one of the three versions that has 1GB DDR3. DDR3 2GB = Kepler, that is the only version of the three that has 2GB DDR3. And finally 1GB DDR5 = Better Kepler, that is the only one of the three that has that 1GB DDR5. These are the specs that nVidia put out, and it makes it possible to determine the version you are getting from looking at the front of the box. The problem is the AIBs didn't stick to nVidia's specs and released cards with different memory amounts. That is an issue, and why releasing 3 versions of the GT730 was bad. But AMD's RX 560 was a little worse, because AMD made no effort to make a way to easily distinguish what version of the card you are getting just by looking at the front of the box.
Posted on Reply
#78
newtekie1
Semi-Retired Folder
silentbogoIt's not that easy. Over the past few years there were so many variations of 730, that you could find a 1GB DDR5 Fermi or 1GB DDR3 Kepler, or a Fermi card with up to 4GB framebuffer in both DDR3&5 variants.
Like this puppy:

www.techpowerup.com/vgabios/188957/188957
Re-read my post, then try again. I'm not going to keep repeating myself.
Posted on Reply
#79
silentbogo
newtekie1Re-read my post, then try again. I'm not going to keep repeating myself.
Jesus Christ, I think the GT730 thing is totally out of whack here.... I did read your post, but I think you are slightly misunderstanding my post.
What I mean is that you can't simply take all GT730s with all variations and put them in a spec page: you'll need a book on "Evolution and Classification of GT730 videocards" (probably in 2 volumes).
There are also dozens of variants of this card with PCIe x1 x4 x8 and x16 etc. etc. That's what their "Product Family" page is for.

P.S. And I fixed them all... :banghead:
Posted on Reply
#80
newtekie1
Semi-Retired Folder
silentbogoJesus Christ, I think the GT730 thing is totally out of whack here.... I did read your post, but I think you are slightly misunderstanding my post.
What I mean is that you can't simply take all GT730s with all variations and put them in a spec page: you'll need a book on "Evolution and Classification of GT730 videocards" (probably in 2 volumes).
There are also dozens of variants of this card with PCIe x1 x4 x8 and x16 etc. etc. That's what their "Product Family" page is for.

P.S. And I fixed them all... :banghead:
I'm just going to quote myself for people that don't bother to read, easier than repeating.
newtekie1The problem is the AIBs didn't stick to nVidia's specs and released cards with different memory amounts.
Posted on Reply
#81
john_
We all read it, don't worry. We just don't pretend to be lawyers here.
Posted on Reply
#82
lexluthermiester
OneMoarwhat is it about amd where they can't go a quarter without a major screw up
As opposed to Microsoft, Intel, NVidia, Samsung and any other major companies out there? Your statement wasn't very objective..

EDIT; good grief my grammar today..
Posted on Reply
#83
EarthDog
lexluthermiesterAs opposed to Microsoft, Intel, NVidia, Samsung and any other major company out their? Your statement wasn't very objective..
So, we have to include all other sinners when making a statement? It isnt assumed there are other sinners without saying? Thats why this whole thread and the other(s), shytestormed because people felt they needed to bring up other sins so there is 'a balance in the force' or some shyte... hilarious. Nobody ever said another company was a saint, in fact, quite the contrary - we readily admit their sins (though degree of severity differes from person to person), yet, multiple people felt the need to straw man and deflect in these threads. Hilarious.
Posted on Reply
#84
Vya Domus
EarthDogSo, we have to include all other sinners when making a statement?
Yes , because otherwise everything boils down to biased nonsense that serves no purpose. We need to make everything evident.

What else should we say ? That AMD is pure evil and it's out there to scam people ? That already has been said a million times.
Posted on Reply
#85
EarthDog
That goose, that gander.

TPU cracks me up.
Posted on Reply
#86
lexluthermiester
EarthDogSo, we have to include all other sinners when making a statement?
The point of my statement was to highlight the pointlessness of his comment. All companies are made up of people, some good, some bad, who all make less than perfect choices and mistakes. Perhaps you missed that somewhere, thus your response.

Although, AMD is historically less guilty of "sins" than most other companies. I find it most intriuging and interesting when people feel personally threated by rising success of a company that they are personally not vested in.
Posted on Reply
#87
EarthDog
Really, I sit back here and SMH... why? Because I deal with this same issue with my 10 and 6 year olds and have to deal with the same stuff here from grown men (and a woman).

TPU users dissapoint me on a near daily basis with... 1. What goes on here. 2. What is ALLOWED to go on here.

Surely, the answer is to log out and stay within the healthy confines of a more knowledgeable and mature forum... I need to start thinking about that more often. The only thing not questionable here are the reviews.
Posted on Reply
#88
xenocide
All this bitching about GT730's, like 99% of those cards weren't sent to OEM's for office machines and daily use machines where it's irrelevant anyway. Not many people are putting RX 560's in their day to day office computer to really turn Excel and Powerpoint up to 11, just like most people aren't buying aftermarket GT730's with any expectation of high gaming performance.
Posted on Reply
#89
newtekie1
Semi-Retired Folder
Vya DomusYes , because otherwise everything boils down to biased nonsense that serves no purpose. We need to make everything evident.

What else should we say ? That AMD is pure evil and it's out there to scam people ? That already has been said a million times.
I used to watch this TV show called To Catch a Predator. It eventually had to go off the air though, because every time they would catch a new predator and shame them on national TV, they had to spend so much time listing all the other people that had also been caught so they didn't appear biased towards that one person. Eventually the whole episode was just a list of people they caught before, and there was no time to catch anyone new! But it had to be done, otherwise they were obviously just being biased towards the one person.
Posted on Reply
#90
xenocide
newtekie1I used to watch this TV show called To Catch a Predator. It eventually had to go off the air though, because every time they would catch a new predator and shame them on national TV, they had to spend so much time listing all the other people that had also been caught so they didn't appear biased towards that one person. Eventually the whole episode was just a list of people they caught before, and there was no time to catch anyone new! But it had to be done, otherwise they were obviously just being biased towards the one person.
Well realistically the reason that show stopped was because they were basically entrapping people on live television which made the court cases quite a circus.
Posted on Reply
#91
lexluthermiester
EarthDogReally, I sit back here and SMH... why? Because I deal with this same issue with my 10 and 6 year olds and have to deal with the same stuff here from grown men (and a women).
Irony. :rolleyes:
EarthDogTPU users dissapoint me on a near daily basis with... 1. What goes on here. 2. What is ALLOWED to go on here.
This seems like a contradiction. You state you are disappointed by the users while simultainiously bemoaning the admins. That logic does not compute. :kookoo:
EarthDogSurely, the answer is to log out and stay within the healthy confines of a more knowledgeable and mature forum... I need to start thinking about that more often.
So you're familiar with this thing called the internet then? Seriously, you take shots at people, conversationally, and you're surprised when they respond in a way that does not please you?
EarthDogThe only thing not questionable here are the reviews.
At least we can agree on that point. :lovetpu:
Posted on Reply
#92
EarthDog
I don't "take shots" at people in normal conversation/posts. I deal in facts and my interpretation of the facts. My worst offense here, IMO, is missing what people write (right Vya) and fly off the handle on something people DIDN'T say, LOL!

Yes, the moderation staff, at times, does not do enough to thwart the efforts of those adding nothing to the thread but flamebait and trolling. I reported posts in both threads, a mod posted to bring it on topic, people continued to post off topic and nothing. They cannot see everything, I know, I am a moderator as well at a smaller site. But when someone reports something, I tend to keep an eye on it after that, not post machismo and bail. This place needs far, FAR more moderation than my smaller site. TPU also has shed loads more staff than us. The silly part is they cannot act 'outside of their section'. So if I report something here and the mod isn't on, nothing can get done except an idle threat from another mod without power to act.

Anyway, I digress... my post(s) aren't doing a damn thing to help the thread out either. Just tired of the same bullshit from the same people week in and week out. But, I am in control of seeing that material and need to do something about it. I highly doubt I will stick around the forums much longer unless the environment changes.
Posted on Reply
#93
john_
It's not rare forum members to know the work of a moderator, better than the moderators themselves and also forum members, to know what is best for a forum, better than that forum's admins. It's also not rare people to hit the Report button like it is a divine order send to moderators who have to immediately take the proper action to avoid God's wrath.
Posted on Reply
#94
lexluthermiester
john_It's not rare forum members to know the work of a moderator, better than the moderators themselves and also forum members, to know what is best for a forum, better than that forum's admins. It's also not rare people to hit the Report button like it is a divine order send to moderators who have to immediately take the proper action to avoid God's wrath.
The moderators really only jump in when needed. There is nothing wrong with argument, banter and debate as long as it doesn't get out of control. On subjects like the one this article inspires, very passionate back&forth is to be expected.
Posted on Reply
#95
Kastia
This started for me when they nerfed my 1st week release Gigabyte 560 down even they have 2 versions they dropped the rev. 1 clocks too and their Aurus utility presets stopped working. I sent a note to the company and never heard a word and wasn't able to find any other posts about it on their site. I thought maybe it was just a Gigabyte thing. What really makes me mad is my neighbor isn't a big gamer and he really liked how my card (and a Red Dragon 560 first week release) worked for the price of around $120. So he bought a 560 and wanted to see what it would do in multi gpu. Well it took a minute to figure out why his card was throttling and then I saw it was only 75% of mine. The AMD press release came not long after that. The market for this card is casuals and therefore the least likely to look for that in the specs and they are the ones who got taken advantage of. I feel pretty bad for him, for some people even a new card like that is a really big deal and he got taken advantage of. This should be rectified by the company, it wouldn't cost that much to make it right for the people who were not given the facts. It would cost less than losing future customers. Newegg is just as guilty for either selling a product they weren't familiar with or hiding that change so they could profit until the truth came out. ..... Disgusted..
Posted on Reply
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