Friday, April 27th 2018

AMD Updates Warranty Policy on AMD Processors and Aftermarket CPU Coolers

by
Chino
 Discuss (45 Comments)
A few days ago, a Reddit user came onto one of AMD's support pages and found some pretty disturbing information regarding the use of aftermarket cooling solutions. According to the FAQ, users are voiding the warranty on their AMD processors if they don't use the included stock heatsink. Given the seriousness of the situation, the matter was immediately brought to AMD for clarification. In their defense, they have stated that the information in the FAQ is outdated, and the wording doesn't accurately describe the terms of the warranty with modern processors. Therefore, AMD got right on the task and has since updated the FAQ. To not make a short story long, users are free to use aftermarket CPU coolers as long as these heatsinks are capable of properly cooling the processor within AMD's TDP specifications.
Source: PC Perspective

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45 Comments on AMD Updates Warranty Policy on AMD Processors and Aftermarket CPU Coolers

#26
Jism
cdawallAMD sells boxed WOF CPU's to this day.



Here are two of them
Uh yeah, plenty of other TRAY based CPU's. Just the chip, no cooler.
Posted on Reply
#27
cdawall
where the hell are my stars
JismUh yeah, plenty of other TRAY based CPU's. Just the chip, no cooler.
Those maintain the same warranty as every other boxed cpu. What you are comparing is purchasing an OEM vs retail product. Retail products come with a full manufacturers warranty such as the 9590 when purchased like shown above. The entire current K series lineup from Intel ship WOF. That doesn't make it a tray (OEM) product.

For example on the left we have a retail WOF intel 8700K on the right we have an OEM WOF intel 8700K one of these has the three year warranty from Intel one does not, neither has a fan.

JismConsumers have choice in between, TRAY and BOXED.

Tray means just the chip, without cooler. BOXED means with cooler. AMD's warranty was based on BOXED CPU's.
SO all of this that you posted is just blatantly wrong.
Posted on Reply
#28
laszlo
is hard to proof cooler was the fault for killing a cpu... even if the used cooler can't handle tdp is hard to kill the cpu due heat; it will shutdown to protect itself

i'm sure they'll change in general warranty 2 years almost all cpu's with issue anyway except those delidded and with physical damage(bent/broken pin,missing rezistor ,lapped, cracked..)
Posted on Reply
#29
Ruru
S.T.A.R.S.
It's just pretty damn impossible to prove that the stock cooler hasn't been used..
Posted on Reply
#30
jabbadap
With Intel unlocked Boxed processors one can buy Performance tuning protection plan from intel and with tray one can't. Of course that plan does not cover delidding the processor, so it is quite useless for many overclocker.
Posted on Reply
#31
Jism
Delidding is only for the extreme. Joe doe does not need delidding of a CPU. And since AMD's Ryzen is soldered and offers just 4 degrees difference with delid + liquid metal it's waste of money.
Posted on Reply
#32
T4C Fantasy
CPU & GPU DB Maintainer
Chloe PriceIt's just pretty damn impossible to prove that the stock cooler hasn't been used..
They can get you on paste design when it sticks to cpu maybe xD, they do have one i believe
Posted on Reply
#33
lexluthermiester
T4C FantasyThey can get you on paste design when it sticks to cpu maybe xD, they do have one i believe
Most users wipe that clean when removing the CPU from a socket.
Posted on Reply
#34
T4C Fantasy
CPU & GPU DB Maintainer
lexluthermiesterMost users wipe that clean when removing the CPU from a socket.
That could void warranty then lol, your not supposted to remove cooler at all.

Just saying they can find ways also testing the type of paste on cooler.
Posted on Reply
#37
Vya Domus
T4C FantasyThat could void warranty then lol, your not supposted to remove cooler at all.
I really don't think that's the case , otherwise how are you going to ship the damn things ?
T4C FantasyJust saying they can find ways also testing the type of paste on cooler.
I can guarantee you they'll never go to such lengths to deny your warranty. CPU failure rates are incredibly low so they can't be bothered .
Posted on Reply
#38
T4C Fantasy
CPU & GPU DB Maintainer
Vya DomusI really don't think that's the case , otherwise how are you going to ship the damn things ?



I can guarantee you they'll never go to such lengths to deny your warranty. CPU failure rates are incredibly low so they can't be bothered .
All im saying is, is that there is ways to find out and everyone is saying there is none at all.
Posted on Reply
#39
lexluthermiester
T4C FantasyAll im saying is, is that there is ways to find out and everyone is saying there is none at all.
Ok, prove up. How would they do it? Micro-camera embedded in the IHS with it's own psu running off the CPU voltage maybe? Or perhaps the TIM on the provided heatsink has a very mild acid which will etch a distinct, but microscopic, pattern into the top of the IHS? Hmm?
Vya DomusI can guarantee you they'll never go to such lengths to deny your warranty. CPU failure rates are incredibly low so they can't be bothered .
Exactly right. The whole thing was a FUD scare tactic which has failed. Intel tried a similar thing more than a decade ago and they were correctly put in their place over it.
Posted on Reply
#40
evernessince
TheTechGuy1337When it comes to warranties on almost any electronic device these days. Lying is your best friend and honestly the company would rather refund or replace vs having a customer leave unhappy. At the end of the day, they want your money. Warranties and customer support are important to any company. They generally give the customer the benefit of the doubt even if they know for a fact that the customer is in the wrong. It's easier to shell out a replacement than deal with the hassle of disgruntled customers.

For example, I've had phones, tablets, laptops, and gpu's come into work where the device had clearly been opened and or tampered with beyond factory conditions. Did we void the warranty? If the customer said they opened and voided the warranty, then we can choose not to replace their product. If the customer decides to lie and say they did not open the product and void the warranty. We are inclined to believe them....cough cough cough.
Lying on a warranty claim is fraud. You can do that and feel good about potentially saving a few dollars. I instead will simply buy products from companies that back their products. Either way, I'm not going to live with a lie for the rest of my life for paper bills.
Posted on Reply
#41
T4C Fantasy
CPU & GPU DB Maintainer
lexluthermiesterOk, prove up. How would they do it? Micro-camera embedded in the IHS with it's own psu running off the CPU voltage maybe? Or perhaps the TIM on the provided heatsink has a very mild acid which will etch a distinct, but microscopic, pattern into the top of the IHS? Hmm?


Exactly right. The whole thing was a FUD scare tactic which has failed. Intel tried a similar thing more than a decade ago and they were correctly put in their place over it.
I already told you, the paste used from the cooler it comes with and the design pattern it makes on the cpu lol... Proof

Whether or not they can do it with that law or not is another story, but all im saying *again* is its possible

And if you clean it then that would be a red flag.. Simple
Posted on Reply
#42
Ruru
S.T.A.R.S.
T4C FantasyThat could void warranty then lol, your not supposted to remove cooler at all.

Just saying they can find ways also testing the type of paste on cooler.
I don't think that a typical re-seller is doing that.

At least when I got a DOA Pentium G4560 (well, it worked for few days, then it worked only with 1c/2t) and the stock cooler was untouched (the paste was still on it), and there was no problems replacing it.
Posted on Reply
#43
T4C Fantasy
CPU & GPU DB Maintainer
Chloe PriceI don't think that a typical re-seller is doing that.

At least when I got a DOA Pentium G4560 (well, it worked for few days, then it worked only with 1c/2t) and the stock cooler was untouched (the paste was still on it), and there was no problems replacing it.
Well yea thats the point is replacement if stock cooler is used, i dont see them doing this either but im saying its possible thats all.
Posted on Reply
#44
INSTG8R
Vanguard Beta Tester
Yet the Wraith is still the same cooler that came with my what, 15 year old Opty 170? Just a different fan...still a pretty decent cooler compared to Intel’s stock offerings, those have literally never left the box they came in ...

Posted on Reply
#45
lexluthermiester
T4C FantasyI already told you, the paste used from the cooler it comes with and the design pattern it makes on the cpu lol... Proof
Ah, I'll take that as smart-a$$ sarcasm. Can't be that your trolling because that's a no-no for staff...
T4C FantasyAnd if you clean it then that would be a red flag.. Simple
Really? People being clean and tidy isn't a plausible reason then?
Posted on Reply
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