Tuesday, May 19th 2020
Epic Games Store Finally Adds Automatic Refunds
We've recently enabled the ability to self-refund qualifying purchases online by yourself. When you sign into your account on the Epic Games website, click the "Account" dropdown in the top right corner of the webpage, go to the "Transactions" tab and click the game title. If the game is eligible for a self-service refund, please click the "Refund" option to initiate the refund process.
All games are eligible for a refund within 14 days of purchase for any reason. However, you must not have played more than 2 hours.You will not be eligible for games from which you have been banned or for which you have otherwise violated the terms of service. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy.
Source:
Epic Games
All games are eligible for a refund within 14 days of purchase for any reason. However, you must not have played more than 2 hours.You will not be eligible for games from which you have been banned or for which you have otherwise violated the terms of service. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy.
12 Comments on Epic Games Store Finally Adds Automatic Refunds
Epic should take it up a notch and make Unreal Engine 5 exclusive to their platform. LOL
For free.
Promoting this kind of unfair competition is what you get into trouble in the long run.
Epic's agenda is very clear, and its agenda is beneficial to the end customer, us. Have you not noticed how suddenly a whole range of non-MTX driven content is getting much more exposure? The 'real' games, with no strings attached. The adventures, single player focused, 'pretty and kind' type of games, there is a much greater variety on a front page of an Epic Store than what you can find on EA, Ubisoft, or even Steam. Steam probably has a similar offering, but it is so fragmented you can't find the better half of it, and the other half is ancient.
IF that even gets us into trouble in the long run, let's at least enjoy it while it lasts. But if you speak of 'good and fair competition'... I think EGS and the type of product it highlights is the very definition of it. The real scam is not in the Stores, its in the games, and those games are handily, largely avoided by Epic. This does not even take into account the obvious financial benefit which will ultimately benefit end users too; after all, if you can shave 15-20% off your marketing budget, there is spare money that can go into anything to make a better product. In addition, if the Store is willing to guarantee a base income of sales, its easier to take a risk with a somewhat 'less popular' type of game concept. These are all things we should applaud, not block.
Its simple: they found a win-win situation with tons of (independant) publishers, and it enriches the market, not just with the games, but with the very necessary reality check on what people look for in gaming. I hope they thrive. And by the way... using your profits from a successful release to fund the next venture has been the standard procedure for game publishers since...well, forever.
Epic is no different than Valve in that regard, and they might evolve into a similar sleeping giant over time, who knows. If you fight Epic now, in the current state of the market, with cloud services pushing out fair game development, you've seriously, utterly lost sight of reality. Sweeney saw it coming and acted upon it.
Not anti-any-store here, competition is good. But they do.
Exclusivity is shit when you are tied to a service to access it. EGS is not that. The launcher is free. A service such as offered through cloud gaming is not. If the exclusivity applied to them, then yes, by all means, burn them down.
I think exclusivity is just fine, what really sucks is vendor lock-in / closed ecosystems. But those walls are coming down, really. Console exclusives end up on PC. In part due to EGS...
Maybe the disconnect exists in the idea that a launcher is also considered a lock-in of the game. But in that, Steam is no different. No Steam, no game unless you crack it. Its pretty stunning that this sort of common sense is not common on this subject. I mean... does this really need explanation I wonder. How low can we go