Sunday, July 25th 2021

EVGA Begins Replacing GeForce RTX 3090 Cards Bricked by New World, Problem Not Localized to RTX 3090

In case you missed it, the closed beta of Amazon's upcoming MMO, "New World," has been found bricking (rendering useless) certain GeForce RTX 3090 graphics cards; ones that are supposed to be mighty powerful for a fairly average-looking game, visually. EVGA has come forward to announce that RTX 3090 cards bricked by the MMO are fully covered under the product warranty, and eligible for replacement. Hot Hardware reports that EVGA has been honoring RMA and warranty claims from its RTX 3090 product owners.

Meanwhile, JayzTwoCents tweeted that the problem with New World may not be localized to the RTX 3090, with graphics card owners across a multitude of GPUs, including from the GeForce RTX 30-series, Radeon RX 6000 series, and even RX 500 "Polaris," reporting shut-downs and failures when running the game. On its part, Amazon's game studio said that it is working on a patch that fixes the game. The company is free from liability, as this is a closed beta, and everyone who installs these agree to a license that absolves the developer of liability from damage to property resulting from its use.
Sources: HotHardware, JayzTwoCents (Twitter)
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44 Comments on EVGA Begins Replacing GeForce RTX 3090 Cards Bricked by New World, Problem Not Localized to RTX 3090

#26
ThrashZone
ixiIf software could brick components, that would be so cool, chaos everywhere.

It is EVGA fault that their protection measurements do not work. Once again they failed with gpu sector. Letting overheat, eat more power or what is the case.

Gtx 1080 ti was my first and last gpu from them.
HI,
My evga 1080ti ftw3 is working just fine been on oc vbios with King|Pin fix every since I got it and possibly the best card to date.
It's got a water block of course other than that no problems got it shortly after release at local micro center.
So no idea what issues you had with your 1080ti.
Read the vrm story guess the water block saved it lol
Posted on Reply
#27
xorbe
"The company is free from liability, as this is a closed beta, and everyone who installs these agree to a license that absolves the developer of liability from damage to property resulting from its use."

Amazon was never at fault in the first place, this is a hardware issue (yet again). Furmark was never liable for failed cards either, it simply demonstrated the poor design of video cards (yet again).
Posted on Reply
#28
neatfeatguy
If Jeff Bezos was still CEO of Amazon, he'd find a way to mitigate the problem, avoid more taxes and turn a profit on this GPU bricking issue....I don't think Andy Jassy has the same imagination as Bezos did.
Posted on Reply
#29
Chomiq
neatfeatguyIf Jeff Bezos was still CEO of Amazon, he'd find a way to mitigate the problem, avoid more taxes and turn a profit on this GPU bricking issue....I don't think Andy Jassy has the same imagination as Bezos did.
Jassy is a puppet. We all know Bezos is stil calling shots. He just needed to vacate the CEO chair for playing spaceman.
Posted on Reply
#30
TheinsanegamerN
watzupkenIt takes 2 hands to clap. I am pretty sure there are fine prints/ TnC for entering the beta testing. If people choose to join the beta, while ignoring the risk, you can't really blame the game/ software developers right?
If you agreed to beta test a new drink for *soft drink company* and when you opened the can Zyklon gas came out, would a fine print of "we are not liable for any damages or financial\physical harm" cover the company responsible?
Posted on Reply
#31
zlobby
john_It's a game, it's not an stability application that is torturing the card in the worst way possible, to even imagine that possibility. Think of an antivirus application for example in beta that burns out RAM sticks or CPUs (if that was possible). Downloading and running that beta antivirus, would never make you think that your RAM or CPU gets destroyed. Maybe give false positives or miss a virus or two, but never expecting to kill your hardware.
They are totally different situations and no one is expected to imagine the unexpected as a possibility. In that case I should avoid running beta programs because they could give me cancer or something.
Agree. Hardware manufacturers should build safety measures, so that no software can damage it.

After all, software is just a set of predefined instructions instructions and games are pretty high-level SW. Lower levels of SW should be taking care the higher layers can only do what they are supposed to.

In theory, no matter how bad the crash, once power-cycled, the HW's ROM should bootstrap it normal working condition again. If not, then someone really caked their pants with the design/implementation.

I don't even want to imagine if DX12/Vulkan can create conditions to brick hardware.
AsRockShould have amazon pay for this shit, but again Amazon gets away with pretty much every thing.
And how should Amazon be at fault for writing software? Does DX12 or Vulkan have any instruction to fry or brick a card?

Crashes? OK. BSoD? Well, what can you do? But a total brick? Naaah.
Posted on Reply
#32
BSim500
TheinsanegamerNIf you agreed to beta test a new drink for *soft drink company* and when you opened the can Zyklon gas came out, would a fine print of "we are not liable for any damages or financial\physical harm" cover the company responsible?
A more accurate analogy - If you loaded a game that sent CPU usage to 100% on all cores and your CPU died / exploded / caught fire, would you really blame the game developer whether they had any liability waivers or not, given there are many other scenarios (eg, benchmarking) that would generate the same load? When Intel & AMD have protection from top-end flagships all the way down to budget Celerons / Athlons for CPU's, then there's zero excuse as to why EVGA skimped out on power protection circuitry on GPU's they're happy to charge 30x more for...
Posted on Reply
#33
thesmokingman
The obvious things in this fiasco... EVGA is the only one replacing cards at no cost to owners.

Why would they do that? Out of the goodness of their hearts? You wish!
Posted on Reply
#34
Bomby569
EVGA done it again, after the 1080 disaster. Like Igors Lab analysed it this is mainly a EVGA problem, and some other random cards that would die anyway went along.

Funny that besides Igors Lab, all the other YT seem to know nothing about this. Some sort of colective amnesia lol Especially Gamers Nexus that loves to trash brands know just went silent, not even in the news.
thesmokingmanThe obvious things in this fiasco... EVGA is the only one replacing cards at no cost to owners.

Why would they do that? Out of the goodness of their hearts? You wish!
that's a lie, they have to pay for shipping, and some have been on this RMA loop for a long time now, it didn't started with NW. Just look in the EVGA foruns, 2, 3 and even 6 RMA's.
Posted on Reply
#35
thesmokingman
Bomby569EVGA done it again, after the 1080 disaster. Like Igors Lab analysed it this is mainly a EVGA problem, and some other random cards that would die anyway went along.

Funny that besides Igors Lab, all the other YT seem to know nothing about this. Some sort of colective amnesia lol Especially Gamers Nexus that loves to trash brands know just went silent, not even in the news.



that's a lie, they have to pay for shipping, and some have been on this RMA loop for a long time now, it didn't started with NW. Just look in the EVGA foruns, 2, 3 and even 6 RMA's.
Lie? Wtf? At no cost means that EVGA is replacing the cards at their cost. Whatever fees you incur shipping it back is on you. The point is that this is a strange case on EVGA's behalf where they're not putting this down to RMA, they're just blanket replacing cards now. That doesn't mean ppl weren't doing the RMA run-around previous to EVGA's replacement press release. The fiasco has gotten too big and the replacement press is kind of a distraction to the fact that it's just EVGA cards.

This means they are admitting responsibility. They wouldn't do this shit if they didn't have a hand in the issues.
Posted on Reply
#36
yotano211
If I build a desktop in the future I think I'll skip evga. I sold lots of evga 1080ti black edition, about half had problems.
Posted on Reply
#37
ixi
Vayra86This is not 'because the 3090 is so fast'. Its because that specific EVGA model is shite.
You sir, deserve a cookie! Go grab it! Made me a good laugh "shite" :D.
ThrashZoneRead the vrm story guess the water block saved it lol
Yep, vrm overcooking and exploding was a neat thing from them. First damage control from them was to send out thermal pads. Which you should install your self.

Don't remember the cooler name, but on gpu I had 7 or 9, or even 11 sensors for temperatures. It was their new model after damage control :D.

What I didn't like. Card was loud comparing to my previos msi 980 ti, yeah, yeah, I know different chips. But they both were 250w (if I remember correctly) cards so... doesnt matter. MSI was more silent and had lower temps. Meanwhile EVGA went avooooooooooooooo. Second thing that after some time there was leaking some kind of glue (I think it was for vrms thermal pads), had to clean it off few times. Otherwise there would be after some time dust nest :D.
Posted on Reply
#38
AsRock
TPU addict
zlobbyAgree. Hardware manufacturers should build safety measures, so that no software can damage it.

After all, software is just a set of predefined instructions instructions and games are pretty high-level SW. Lower levels of SW should be taking care the higher layers can only do what they are supposed to.

In theory, no matter how bad the crash, once power-cycled, the HW's ROM should bootstrap it normal working condition again. If not, then someone really caked their pants with the design/implementation.

I don't even want to imagine if DX12/Vulkan can create conditions to brick hardware.


And how should Amazon be at fault for writing software? Does DX12 or Vulkan have any instruction to fry or brick a card?

Crashes? OK. BSoD? Well, what can you do? But a total brick? Naaah.
Because that's what it's doing, any other games doing this ?.

For all we know they did it on purpose to improve sales HAHAHAHHA.
Posted on Reply
#39
zlobby
AsRockBecause that's what it's doing, any other games doing this ?.

For all we know they did it on purpose to improve sales HAHAHAHHA.
I really don't get what you're saying.
Posted on Reply
#40
ThrashZone
thesmokingmanLie? Wtf? At no cost means that EVGA is replacing the cards at their cost. Whatever fees you incur shipping it back is on you. The point is that this is a strange case on EVGA's behalf where they're not putting this down to RMA, they're just blanket replacing cards now. That doesn't mean ppl weren't doing the RMA run-around previous to EVGA's replacement press release. The fiasco has gotten too big and the replacement press is kind of a distraction to the fact that it's just EVGA cards.

This means they are admitting responsibility. They wouldn't do this shit if they didn't have a hand in the issues.
Hi,
Seems they are just honoring warranty claims is all.
A sensible thing to do imho wonder if any others would lol
Posted on Reply
#41
Turmania
Correct me If I'm wrong, but from what I gathered up. This bricking incidents have only happened at Evga cards only. But some some review sites are trying to paint the issue as global manufacturing problem and fading evga issues into the background.
Posted on Reply
#42
Bomby569
thesmokingmanLie? Wtf? At no cost means that EVGA is replacing the cards at their cost. Whatever fees you incur shipping it back is on you. The point is that this is a strange case on EVGA's behalf where they're not putting this down to RMA, they're just blanket replacing cards now. That doesn't mean ppl weren't doing the RMA run-around previous to EVGA's replacement press release. The fiasco has gotten too big and the replacement press is kind of a distraction to the fact that it's just EVGA cards.

This means they are admitting responsibility. They wouldn't do this shit if they didn't have a hand in the issues.
people are incredible happy for paying for shipping costs 2 and 3 times and more, just go to evga forums, is basically a 24/7 party down there
Posted on Reply
#43
ThrashZone
Bomby569people are incredible happy for paying for shipping costs 2 and 3 times and more, just go to evga forums, is basically a 24/7 party down there
Hi,
Shipping cost is just one item and small potatoes assuming it's 3 day ground
Insurance on the other hand adds a lot more so you'd have to be pretty stupid to not insure a 2k.us item lol
Posted on Reply
#44
thesmokingman
Bomby569people are incredible happy for paying for shipping costs 2 and 3 times and more, just go to evga forums, is basically a 24/7 party down there
That's some funny isht! EVGA should be paying for everything in the chain but nope. They should all get together and form a class action.
Posted on Reply
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