Friday, August 13th 2021
GIGABYTE Releases Statement on GP-P850GM & GP-P750GM PSUs
GIGABYTE is aware of certain media outfits casting doubt over the quality of Power Supply models GP-P850GM and GP-P750GM. GIGABYTE takes pride in the design and quality of our products and as such, takes reports of this manner extremely seriously and therefore would like to address the reported potential issues as follows:
For desktop PC systems, there can occasionally be instances where the peak wattage can exceed the intended usage range. During such instances, the GIGABYTE GP-P850GM / GP-P750GM model power supplies include the industry standard built-in safety feature "Over Power Protection" (OPP). The OPP safety feature is designed to shut down the unit when the power load exceeds the wattage the unit was designed to operate within. The OPP was set to 120% to 150%, 1020 W~1300 W for GP-P850GM, and 900 W~1125 W for the GP-P750GM.
GIGABYTE, appreciates and takes into consideration any feedback and suggestions from our media partners and PC hardware professionals. We were made aware by third parties of concerns regarding potential issues of the GP-P850GM and GP-P750GM tripping at high wattages when tested via DC Electronic Load equipment for extended lengths of time repeatedly close to the 120% to 150% OPP trigger point. This level of extended testing could severely reduce the lifespan of the product and components of the GP-P850GM and GP-P750GM.
To address these potential issues raised by third parties, specifically, those discovered during their testing via DC Electronic Load equipment for extended lengths of time repeatedly close to the 120% to 150% OPP trigger point. GIGABYTE has made adjustments and lowered the OPP on GP-P850GM and GP-P750GM to the below values.
GIGABYTE GP-P850GM and GP-P750GM PSU's included industry standard power protection designs OCP, OTP, OVP, OPP, UVP, and SCP.
Safety certification from various countries to ensure safe and stable operation of your system.
To offer customers complete peace of mind, any serial number not listed in Appendix 1 are the amended OPP settings as listed in point 3.
Despite the fact that both before & after OPP adjustment versions are reliable for real world usage, we still offer owners of the GP-P850GM or GP-P750GM products included in the serial number range listed in Appendix 1 can apply for the GP-P850GM and GP-P750GM return and exchange service.
For desktop PC systems, there can occasionally be instances where the peak wattage can exceed the intended usage range. During such instances, the GIGABYTE GP-P850GM / GP-P750GM model power supplies include the industry standard built-in safety feature "Over Power Protection" (OPP). The OPP safety feature is designed to shut down the unit when the power load exceeds the wattage the unit was designed to operate within. The OPP was set to 120% to 150%, 1020 W~1300 W for GP-P850GM, and 900 W~1125 W for the GP-P750GM.
To address these potential issues raised by third parties, specifically, those discovered during their testing via DC Electronic Load equipment for extended lengths of time repeatedly close to the 120% to 150% OPP trigger point. GIGABYTE has made adjustments and lowered the OPP on GP-P850GM and GP-P750GM to the below values.
- GP-P850GM- Adjusted OPP trigger point range from 120% ~ 150% to 110% ~ 120%
- Before: 1020 W ~ 1300 W
- After: 950 W ~ 1050 W
- GP-P750GM- Adjusted OPP trigger point range from 120% ~ 150% to 110% ~ 120%
- Before: 900 W ~ 1125 W
- After: 825 W ~ 925 W
GIGABYTE GP-P850GM and GP-P750GM PSU's included industry standard power protection designs OCP, OTP, OVP, OPP, UVP, and SCP.
Safety certification from various countries to ensure safe and stable operation of your system.
To offer customers complete peace of mind, any serial number not listed in Appendix 1 are the amended OPP settings as listed in point 3.
Despite the fact that both before & after OPP adjustment versions are reliable for real world usage, we still offer owners of the GP-P850GM or GP-P750GM products included in the serial number range listed in Appendix 1 can apply for the GP-P850GM and GP-P750GM return and exchange service.
- Model name:GP-P850GM: S/N From SN20343G031011 to SN20513G022635
- Model name:GP-P750GM; S/N From SN20243G001301 to SN20453G025430
99 Comments on GIGABYTE Releases Statement on GP-P850GM & GP-P750GM PSUs
They can say whatever they want, but will not change people's opinion on their PSUs, and potentially, their other products. When your QC is bad, it makes the quality of your other products also questionable.
Also there's no diamond in there, unless you meant it as a joke?
1) Crap PSUs are generally almost always the cheapest in a bunch i.e. it's relatively easy to spot garbage products with their prices. These two aren't exactly cheap so not a dead giveaway!
2) Your premise that people cheaped out, on quality parts, & bought this also doesn't hold weight because it's generally 5~15% cheaper than better quality parts. Which is every much acceptable from different (quality) brands.
So most people who bought these didn't buy because it was "that cheap" & more because it was a quality brand & supposedly gold rated PSU.
So Gigabyte had really sh!t QC or they intentionally tried to deceive the buyers! Either way Gigabyte should pay for this.
I can see it now...
Heres our strategy people, we'll just blame the ones that reported the problem in the first place! Brilliant sir! No way anyone's going to see through that smoke screen!
Cough cough gasp cough
Yep, those are the guys im buying my next gpu, mb and psu from. You betcha! They know what their doing over there ;)
I do my research before buying something and if its okay in general and fits my needs then its all good, regardless of the brand.
I'm on my third Gigabyte GPU in a row now and so far they got the job done just fine even if I had to tweak my RX 570's power settings manually.
Wouldn't have any issue buying another GPU from them if it comes to that. 'say it has the best pricing where I live,etc'
Which may well be true, after all, these power supplies have been notorious for their problems for quite some time, and they probably had a generous stock of unsold units, which is probably why it went into the Newegg bundles to begin with. These forced combo sales only happen because of poor consumer protection legislation anyway. In my country, this is illegal (article 39, I of our federal consumer protection law) and will result in legal trouble plus serious fines for any establishment that attempts to pull something like that.
The sad part is once all this backlash is over and unsold stock is returned, it'll just be rebranded and offloaded on
third world"emergent" markets, and they'll be the talk of the town in our hardware forums for the next few years.Their AM4 boards are some of the best out there. Hardware Unboxed just said their M28U monitor is pretty good value for a 4K 144Hz model etc.
You cant take one product and say all the companys products are s*it (well maybe Biostar) Yet that is exactly how some people behave. Obviously they rarely follow their own advice. I mean should we also avoid all ASUS products because they made a bad laptop or bad cooling system on some AMD cards? Should we avoid EVGA because some of their 3090 designs can blow up in one game?
EVERY company has had a bad product at one point or another including the big RGB (AMD, Nvidia, Intel).
Its how a company respons and proceeds is important. With big companies it is not unusual for some products to be better than others. I would not buy an AsRock Z590 board but i'll gladly buy one of their miniPC designs like the X300. It's also not unusual for a big company to have great product one gen and a bad product the next gen.
The reason they catch fire is because the OPP is set far too high (150%) for the quality of the components used, they can barely handle 100% of the rated load for periods that should be considered "normal operation"
Repeating that their OPP is set far too high in an official statement doesn't address anything at all and just demonstrates Gigabyte's tone-deaf approach to feedback and lack of understanding about how their reputation is at stake here.
It's not always possible to get things right the first time. I mean look at X570 vs X570S. That's not Gigabyte's fault.
In case of my board X570 Aorus Master it has been rock solid. The only complaint i can make is that there a BIOS bug that with CSM disabled the BIOS UI becomes laggy for some reason. They have tried to work around that. Gigabyte is also one the first to release Beta versions of AGESA patches and the revision 1.1 and 1.2 (i have 1.0) have added only TPM header and improved the memory topology layout plus some cap changes. Nothing earth shattering because i have firmware fTPM and 3733 C14 running daily (1:1).
I dont feel like i've been screwed with 1.0 in any way.
That being said, I actually applaud this press release. They directly addressed the problem. Every single product out there is a compromise, sometimes product targets are off a bit. To be honest I am much more likely to choose one of their PSU's now then before, because I know they had to research the problem.
p.s. Has their been any actual users reporting explosions? Or is this all based on review failures?
As for 750-850w, with current gpu's and what seems to be coming next gen yeah, seems more and more people will need at least 750w than it once was the norm. Maybe in 2 or 3 generations we invert the trend, next gen should be 4k high fps so after that I'd think companies will start working on efficiency againand during a silicon shortage where work arounds need to be found for missing parts no less. At least they announce/list the new revision, contrary to other companies who produce crappy cheaper garbage revisions silently (coffcoff**adata**coffcoff)