Friday, August 13th 2021
GIGABYTE Releases Statement on GP-P850GM & GP-P750GM PSUs
GIGABYTE is aware of certain media outfits casting doubt over the quality of Power Supply models GP-P850GM and GP-P750GM. GIGABYTE takes pride in the design and quality of our products and as such, takes reports of this manner extremely seriously and therefore would like to address the reported potential issues as follows:
For desktop PC systems, there can occasionally be instances where the peak wattage can exceed the intended usage range. During such instances, the GIGABYTE GP-P850GM / GP-P750GM model power supplies include the industry standard built-in safety feature "Over Power Protection" (OPP). The OPP safety feature is designed to shut down the unit when the power load exceeds the wattage the unit was designed to operate within. The OPP was set to 120% to 150%, 1020 W~1300 W for GP-P850GM, and 900 W~1125 W for the GP-P750GM.
GIGABYTE, appreciates and takes into consideration any feedback and suggestions from our media partners and PC hardware professionals. We were made aware by third parties of concerns regarding potential issues of the GP-P850GM and GP-P750GM tripping at high wattages when tested via DC Electronic Load equipment for extended lengths of time repeatedly close to the 120% to 150% OPP trigger point. This level of extended testing could severely reduce the lifespan of the product and components of the GP-P850GM and GP-P750GM.
To address these potential issues raised by third parties, specifically, those discovered during their testing via DC Electronic Load equipment for extended lengths of time repeatedly close to the 120% to 150% OPP trigger point. GIGABYTE has made adjustments and lowered the OPP on GP-P850GM and GP-P750GM to the below values.
GIGABYTE GP-P850GM and GP-P750GM PSU's included industry standard power protection designs OCP, OTP, OVP, OPP, UVP, and SCP.
Safety certification from various countries to ensure safe and stable operation of your system.
To offer customers complete peace of mind, any serial number not listed in Appendix 1 are the amended OPP settings as listed in point 3.
Despite the fact that both before & after OPP adjustment versions are reliable for real world usage, we still offer owners of the GP-P850GM or GP-P750GM products included in the serial number range listed in Appendix 1 can apply for the GP-P850GM and GP-P750GM return and exchange service.
For desktop PC systems, there can occasionally be instances where the peak wattage can exceed the intended usage range. During such instances, the GIGABYTE GP-P850GM / GP-P750GM model power supplies include the industry standard built-in safety feature "Over Power Protection" (OPP). The OPP safety feature is designed to shut down the unit when the power load exceeds the wattage the unit was designed to operate within. The OPP was set to 120% to 150%, 1020 W~1300 W for GP-P850GM, and 900 W~1125 W for the GP-P750GM.
To address these potential issues raised by third parties, specifically, those discovered during their testing via DC Electronic Load equipment for extended lengths of time repeatedly close to the 120% to 150% OPP trigger point. GIGABYTE has made adjustments and lowered the OPP on GP-P850GM and GP-P750GM to the below values.
- GP-P850GM- Adjusted OPP trigger point range from 120% ~ 150% to 110% ~ 120%
- Before: 1020 W ~ 1300 W
- After: 950 W ~ 1050 W
- GP-P750GM- Adjusted OPP trigger point range from 120% ~ 150% to 110% ~ 120%
- Before: 900 W ~ 1125 W
- After: 825 W ~ 925 W
GIGABYTE GP-P850GM and GP-P750GM PSU's included industry standard power protection designs OCP, OTP, OVP, OPP, UVP, and SCP.
Safety certification from various countries to ensure safe and stable operation of your system.
To offer customers complete peace of mind, any serial number not listed in Appendix 1 are the amended OPP settings as listed in point 3.
Despite the fact that both before & after OPP adjustment versions are reliable for real world usage, we still offer owners of the GP-P850GM or GP-P750GM products included in the serial number range listed in Appendix 1 can apply for the GP-P850GM and GP-P750GM return and exchange service.
- Model name:GP-P850GM: S/N From SN20343G031011 to SN20513G022635
- Model name:GP-P750GM; S/N From SN20243G001301 to SN20453G025430
99 Comments on GIGABYTE Releases Statement on GP-P850GM & GP-P750GM PSUs
Not to mention look at all the revisions their boards go through
It takes a special one to release a statement like this though.
for extended lengths of time repeatedly close to the 120% to 150% OPP trigger point
So it makes it seem like it's user/reviewer's fault that they went kaboom after surviving the OPP test and then they decide to lower OPP to 110-120%.
I'd still not trust it personally until there was a hardware fix.
Too bad for them it's too late.
The main problem is all these garbage supply units flood the market and great companies like PC Power and Cooling go out of business trying to provide a quality product.
There needs to be a forced recall.
Especially the "casting doubt over the quality of our products" part... which kinda suggests that their stance is still the same - not a quality issue but a perception issue :banghead:
In my opinion, Gigabyte should only do 2 things to clean up this mess,
1. Stop the sale of these PSUs,
2. Issue a replacement (after fully rectifying the issue) or refund to customers.
How can they continue to sell these crap PSUs that are potential fire hazard to consumer? Even if it doesn't burn down the house, there is a risk of it killing your PC.
Anyway, downstream power shenanigans should not matter here. It's PSU's job to protect itself (or not). What is the point of advertising OPP, OVP, OVP, UVP, etc anyway if they don't actually give a protection. Or worse, cause the PSU to fail in non safe way taking everyone with them...