Monday, April 24th 2023
U.S Consumer Watchdog Not a Fan of Google Chromebook Durability
Last week the US Public Interest Research Group (US PIRG) Education Fund issued a report titled "Chromebook Churn", and the technology press was quick in its reading and analysis of this PDF document - filled with unfavorable findings. The main focus of the consumer watchdog's investigation was on a great uptake of Chromebooks in the education sector - schools in the United States of America have been providing a high percentage of their students with the relatively cheap ChromeOS-based laptop computers - especially during the pandemic period. The PIRG's Churn report cites numerous sources regarding disappointing Chromebook lifespans - schools are experiencing a high rate of hardware failure and technical issues relating to software updates - and as a result of these problems, irreparable devices are piling up as e-waste.
PIRG has called on Google and its manufacturing partners to effectively "double the life of these widely used laptops, saving schools money and helping the environment." Chromebooks are considered to be a cost effective entry into computing, but the watchdog reckons that a nice starter price tag does not reflect well when stacked up against the product's long term prospects. Schools are experiencing a high rate of Chromebook failures, especially once devices hit a three year long usage mark, and the required repair process is said to be problematic. PIRG states that warranty terms are unfavorable beyond the manufacturer set lifespan, and schools are having to pay for third party renovations and sourcing of spare parts (which is a complicated process in itself). The watchdog posits that schools in the USA could save a total of $1.8 billion (for taxpayers) - if Google doubles the lifespan of Chromebook, not accounting for extra maintenance costs.
Sources:
Ars Technica, PDF, 9 to 5 Google, PIRG Article
PIRG has called on Google and its manufacturing partners to effectively "double the life of these widely used laptops, saving schools money and helping the environment." Chromebooks are considered to be a cost effective entry into computing, but the watchdog reckons that a nice starter price tag does not reflect well when stacked up against the product's long term prospects. Schools are experiencing a high rate of Chromebook failures, especially once devices hit a three year long usage mark, and the required repair process is said to be problematic. PIRG states that warranty terms are unfavorable beyond the manufacturer set lifespan, and schools are having to pay for third party renovations and sourcing of spare parts (which is a complicated process in itself). The watchdog posits that schools in the USA could save a total of $1.8 billion (for taxpayers) - if Google doubles the lifespan of Chromebook, not accounting for extra maintenance costs.
28 Comments on U.S Consumer Watchdog Not a Fan of Google Chromebook Durability
Knife making is the only industry I know of where warranties are usually life-time. Some companies will even sharpen and maintain your knife for free if you mail it to them. My point is spare part availability will never be enough when children are involved. The number of spare parts manufactured is a fraction of the number of devices you intend to sell because you, as a manufacturer, do not expect to have issues with more than a given percentage of the devices during the life time of the product. Add children and you get tens to hundreds of times the number of damaged devices. Yes, the manufacturer can make the device easier to repair but the only way they'll risk manufacturing 1000% spare parts is having a long term government contract to cover the costs.
For the software part, google is doing 8 years on any chromebook after 2020. They're asking for more which I don't think is that reasonable. Their argument is that the 8 years is from device certification (ballpark launch) but are they expecting to buy the same device forever? As years pass, new devices come so this isn't really a problem since any device in use by kids won't last until the update deadline. The issue is the older chromebooks before 2020, some also got their support cycle increased, some didn't, it sucks but it is what it is, it's a bit of a weird issue to bark at when it was already partially fixed.
Then comes imo the main points, hardware and repairability. They're complaining there's no parts available and that within the same device it's common to have multiple hardware revisions with meaningless changes that makes sourcing components even harder.
And this a problem for Google because...? Besides the name Google making for better headlines then a myriad of different manufacturers, they argue Google could pressure manufacturers to clean up their act, what I read is "please do what right to repair legislation is failing to do"
How about asking the other branches of government to get off their asses instead of relying on a big coorporation to do your job for you!? Then a random black swan pandemic happens and what do you do, just stop school for 2 years? Chromebook adoption at younger ages ballooned because of the pandemic and the necessity to continue things.
I am just saying that it was not inevitable to see that pile of disfunctional e-waste just two or three years after purchase. Ridiculous. I used one of my laptops for 9 years.