Monday, April 24th 2023
U.S Consumer Watchdog Not a Fan of Google Chromebook Durability
Last week the US Public Interest Research Group (US PIRG) Education Fund issued a report titled "Chromebook Churn", and the technology press was quick in its reading and analysis of this PDF document - filled with unfavorable findings. The main focus of the consumer watchdog's investigation was on a great uptake of Chromebooks in the education sector - schools in the United States of America have been providing a high percentage of their students with the relatively cheap ChromeOS-based laptop computers - especially during the pandemic period. The PIRG's Churn report cites numerous sources regarding disappointing Chromebook lifespans - schools are experiencing a high rate of hardware failure and technical issues relating to software updates - and as a result of these problems, irreparable devices are piling up as e-waste.
PIRG has called on Google and its manufacturing partners to effectively "double the life of these widely used laptops, saving schools money and helping the environment." Chromebooks are considered to be a cost effective entry into computing, but the watchdog reckons that a nice starter price tag does not reflect well when stacked up against the product's long term prospects. Schools are experiencing a high rate of Chromebook failures, especially once devices hit a three year long usage mark, and the required repair process is said to be problematic. PIRG states that warranty terms are unfavorable beyond the manufacturer set lifespan, and schools are having to pay for third party renovations and sourcing of spare parts (which is a complicated process in itself). The watchdog posits that schools in the USA could save a total of $1.8 billion (for taxpayers) - if Google doubles the lifespan of Chromebook, not accounting for extra maintenance costs.
Sources:
Ars Technica, PDF, 9 to 5 Google, PIRG Article
PIRG has called on Google and its manufacturing partners to effectively "double the life of these widely used laptops, saving schools money and helping the environment." Chromebooks are considered to be a cost effective entry into computing, but the watchdog reckons that a nice starter price tag does not reflect well when stacked up against the product's long term prospects. Schools are experiencing a high rate of Chromebook failures, especially once devices hit a three year long usage mark, and the required repair process is said to be problematic. PIRG states that warranty terms are unfavorable beyond the manufacturer set lifespan, and schools are having to pay for third party renovations and sourcing of spare parts (which is a complicated process in itself). The watchdog posits that schools in the USA could save a total of $1.8 billion (for taxpayers) - if Google doubles the lifespan of Chromebook, not accounting for extra maintenance costs.
28 Comments on U.S Consumer Watchdog Not a Fan of Google Chromebook Durability
Educators not very educated on devises lifespan
Then add children in there lol :laugh:
Rugged MIL-STD-810H certified laptops wouldn't last 3 years.
Minimum 5 year warranty machines should be procured.
And yes, durable hardware and quality costs more. I disagree. Many cheap designs have built-in obsolescence.
Instead, laptop designers should be thinking of long-term use beyond 5 years.
To quote the report: You can read this -partially- as another chapter in the right-to-repair saga, and partially in the context of (software) planned-obsolescence BS that plagues the android smartphone market.
They opted for these devises because apple products were to much but long term were they really
Guess we'll never know they're stuck with andriod eco now :oops:
working in education let me tell you the #1 reason these chromebooks get disposed of is kids. They DESTROY these things. Punching screens, bending chassis, ripping keys off of keyboards, breaking the hinges over their legs. Of course, the little darlins are just handed another chromebook because they're POOR and we cant take away their education! Our district already threw out 1/3rd as many chromebooks as we have students, in a single year. It was 1/2 as many chromebooks as kids in 2021. This is the result of replacing discipline with empathy, and punishment with feelings. (our current record is 10 chromebooks. In a single school year. For a single student. He is currently on #11.)
As for parts: any halfway intelligent district will keep the broken ones and rip all the useful parts. We have repaired 14,000 chromebooks in the last 3 years, not once did we buy parts. 100% of our stock comes from broken ones, and we still have remaining parts. If you do need to buy them, there are websites out there that sell these parts, sometimes in bulk, and things like the 11" screens are common items found in multiple devices (every single 11" lenovo educational chromebook can use the same screen, as can 11" dell, acer, and asus models.)
The only thing google can be held on is the updates lasting 5 years, which made total sense a decade ago as tech was advancing, but now it should be longer. To be fair, most educational models get 7 years now. The report is also a little sus. That picture they include for devices limited lifespan? It has dell E5400 series laptops in it. Those are A) not chromebooks and B) 7-8 years old now. Reparability is more important then ruggedization. The screen is the #1 culprit behind replacement chromebooks, keyboards a close 2nd. No amount of being rugged will fix those. Making it take less then 2 minutes to swap them, OTOH, will be a huge boon to IT.
I sourced the images directly from the PIRC's article and report. The photos were taken by Peter Mui.
I'm not sure if their team members are technically minded when it comes to telling the difference between laptops, or that their campaigner is simply trying to illustrate that schools are having to deal with stacks of ancient hardware in general...
MacBooks seem to get a slightly longer period of support (Apple never publishes this until it happens), but when that support period ends, you also loose OS/app support because Apple is providing that instead of a third-party like Microsoft.
I would like to see governments mandate a minimum of 10 years before end of support on all computers.
That said I don't think it's worth arguing over which is more important but rather that all the above be addressed because a product would preferably be easy to repair and have a long lifespan before repairs are required.
So much to learn that doesn't involve computers and it's not that kids who learned with computers are any better at IT than the generation before them.
It's worse.
Beyond that Chrome Books just suck ass.
Oh we have SO much. SO many laptops and desktops that we bought for the eventual move to windows 10 that MicroSoft have gloriously decided wont run 11 and now much be replaced. But you know, I heard MS was going green so....its all good, right? No amount of "impact resistance" is going to stop kids with a 40 minute period of boredom. Even screens on actual panasonic toughbooks are easy to crack for a bored 14 year old with no sense of responsibility.
I've yet to see a "crud proof" keyboard. Kids will ALWAYS find a way. Based on the number of not just schools, but government organizations and private entities that still use E6440s and E5400s, I'm going to say most people do not care about such end of support and continue to use hardware until it stops working. The 6440 came out 10 years ago. Especially when 99% of those vulnerabilities require physical access (in which case you already lost) or remote admin rights, which are very hard to get and those are patched even on EOL systems. Better idea: open source systems so they do not require a multi billion dollar company to support them.
I like the idea of an open framework for PC firmware. This reminds me of Android distributions that have security updates for phones that the vendor no longer provides.
I used to work on toughbooks. If you have the money, they have the answer to just about anything, including insane things like an invincible laptop you can use in a volcano inside the magma core (only slightly exagerating here, they do have laptops that'll work places you'll most likely die without protection though). However, you'd best be made of money.
Looking at what it did to society they weren't wrong.
Living standards sank to historic lows, people started shrinking due to how bad it got for the majority of people.
a change that slowly began getting a bit better after WW1 accelerating after WW2 for most of western europe.
it looks like automation is going to ruin living standards for the huge majority again as white collar jobs are being replaced by software lowering demand for productivity provided by blue collar workers.
That aside, no I'm not a Luddites.
I'm in no way against technology and it's progress.
I do think it's seriously affecting kids how and what they are learning.
And it's not for the better