Friday, November 30th 2007
Newegg's Cyber Monday Sale Bombs; Leaves Customers Dazed and Confused
Newegg hardly needs an introduction, boasting a reseller rating of 9.90. On the traditional day of online sales, dubbed "Cyber Monday", though, that reputation was put to the test. It all started innocently enough: Newegg was offering 20% cash back on anything purchased via PayPal between Monday and Wednesday (November 26th through November 28th). They promised to put the cash in by January 31st 2008. The only rule Newegg gave customers was that the refund would not be any more than $50USD.
Sounds good, right? Unfortunately, about two and a half hours after people started splurging, PayPal ran out of funds to give people cash back, and Newegg was forced to call a hasty end to the promotion. This left Newegg in a very sticky situation, as the promotion banners were prominently displayed all over the site. Newegg later edited the terms-and-conditions to say that the promotion would end on 11/26, would only last "while supplies last", and began damage control. Newegg is now in the very tough position of trying to get people the refunds they deserve. If Newegg cannot get the customers the cash back they promised, they will send said customer a free gift, assuming the customer contacts Jason on the Newegg forums.
Source:
DailyTech
Sounds good, right? Unfortunately, about two and a half hours after people started splurging, PayPal ran out of funds to give people cash back, and Newegg was forced to call a hasty end to the promotion. This left Newegg in a very sticky situation, as the promotion banners were prominently displayed all over the site. Newegg later edited the terms-and-conditions to say that the promotion would end on 11/26, would only last "while supplies last", and began damage control. Newegg is now in the very tough position of trying to get people the refunds they deserve. If Newegg cannot get the customers the cash back they promised, they will send said customer a free gift, assuming the customer contacts Jason on the Newegg forums.
27 Comments on Newegg's Cyber Monday Sale Bombs; Leaves Customers Dazed and Confused
They should have never put a date spread in if there were only limited funds for rebates.
They should have made it clear that it would only be "until the rebate money is gone."
I'm not going to beat up newegg too bad, they are a great company and I have never had any problems with anything I have purchased from them.
That's right, evil!
paypal should have made it known beforehand that there was a max they were going to give back
So if PayPal said we will only rebate up to $50,000.00 and the limit was reached, the offer ended.