Thursday, July 31st 2008
HP Issues Statement on NVIDIA Mobile GPU: Defects Since November 2007
Hewlett Packard has released a list of affected notebook models. These 24 units may have the defective GPUs from NVIDIA, dating back as far as November 2007. Check out this HP website to see if your model is part of this group. C|Net quotes the HP rep:
Source:
CNET
HP has taken appropriate actions for any HP notebook products that use the known affected Nvidia chips," We initiated a customer program to address this issue in November 2007, and have notified registered customers who have notebook PC models that are included in this HP program. HP became aware of this issue when we began performing an investigation based on field performance data."Users with problems, may be eligible for a free repair.
24 Comments on HP Issues Statement on NVIDIA Mobile GPU: Defects Since November 2007
I know my girlfriend was having problems playing some games on it... and i just thought it wasnt compatible...
:(
Ours was bought like 3 months ago
First, no where on that page does it say it is related to nVidia's GPUs. Secondly, that page has been up for a few months now, long before the nVidia GPU issue came about. The only thing we have to relates this to nVidia is a spokes person claiming that they released the program in Nov of 2007.
Funny thing is, that when I called HP 2 months ago when a customer brought in a laptop from HP that would no longer boot, and I found the HP page about the issue and warranty services. The HP representive then made no claim about it being nVidia's problem. In fact, they claimed it was HP's fault saying HP accidentily shipped the machines with the BIOS set to completely turn the fans off and not spin them up until it was already too late and the machine overheated.
Seems to me, that HP is just now deciding to shift blaim to nVidia when it was really their fault for having a crappy BIOS.
And of course, I am sure no one bothered to actually look up the computers on that list either. As I am sure if they did, they would find out that some of those models use Intel Integrated graphics, and others use old GPU's from nVidia that were not affected by the defect.
those aren't even on HP's list woot for you HP
The defective nVidia GPU's sucks, but HP trying to cover it's own mistakes by blaming them on someone else's is pretty dirty.
Though Sony did screw up big time on fixing my first laptop I had from them. I sent it in twice under warranty due to boot up issues, and both times I also reported to them that the 56K modem wasn't working(this is back in 2002-2003). The first time they sent it back and claimed the problem was that I installed Windows 2000 Pro on it, so they reformatted it back to Windows ME(appearently they think ME is better than 2000:banghead:). Then when I recieved it, it still didn't work correctly, so I sent it in again, and they sent it back claiming they couldn't reproduce the problems. Even though it did it right out of the box when I recieved it from them. Finally, I just openned it up and took out the 56K modem, and the booting issue went away with it.:rockout:
Dell made a statement Friday regarding the same graphics chip issue. Nvidia published a "Business Update" on July 2 that addressed the problem. The Nvidia defect is centered on a "weak die/packaging material" in certain versions of Nvidia graphics silicon used in laptops. The die refers to the chip itself and the packaging is what encases the chip.
So yeah it looks like all HP's fault ....
Here is part of HP response:
Ramiro : To resolve the issue, I recommend to install the BIOS update and then install the display drivers on
LauraRami : So this is a known problem?
Ramiro : It is not a known problem Laura. But it happened to many people.
Note: BIOS update forces fan to run harder and longer to bandage the problem.
Note: HP lied saying it was not known problem.
Go to HPLIES.COM and if you really want to get angry Google "Nvidia Mobile Defect"
My dv9700 laptop has the defective Nvidia chip but is not on the HP selective list.