Thursday, September 25th 2008
Diamond Responds to Faulty Supply Issue, Claims Only 188 units Faulty
It was earlier reported (as early as yesterday), that Diamond Multimedia may have sold thousands of defective graphics cards through OEM / OEI channels. Diamond, on its part has responded to the original report, saying that only 188 units were defective in reality, not thousands, as alleged.
Bruce Zaman, CEO for Diamond responded to the TG Daily article, saying that only 188 units out of the thousands shipped were found with defects, and that the figures put up by an engineer at Alienware were incorrect as it was later found. Those were the figures and data the original report on this whole controversy was built on. Zaman said that not the hardware problem in itself, but the time it took the engineer to fix the issue was the reason why it lost Alienware as a customer. Zaman added, that the engineer was fired, for not only playing a key role in the whole controversy, but also for allegedly providing the company with false credentials.
Source:
TG Daily
Bruce Zaman, CEO for Diamond responded to the TG Daily article, saying that only 188 units out of the thousands shipped were found with defects, and that the figures put up by an engineer at Alienware were incorrect as it was later found. Those were the figures and data the original report on this whole controversy was built on. Zaman said that not the hardware problem in itself, but the time it took the engineer to fix the issue was the reason why it lost Alienware as a customer. Zaman added, that the engineer was fired, for not only playing a key role in the whole controversy, but also for allegedly providing the company with false credentials.
10 Comments on Diamond Responds to Faulty Supply Issue, Claims Only 188 units Faulty
I had a mate buy a laptop from DELL recently - Not only did they deliver it 2 weeks later then originally stated but they also shipped his laptop with a faulty hard drive which took another 2 weeks for DELL to send an engineer in to replace it.
lucky for me the last thing i ever had to RMA was a hdd a few years back so I wouldnt know how bad their services are but Ive hrard good things about HiS & Sapphire. but i suppose thats anyones guess.