MSI Confirms Lack of Firmware Updates for Incoming MAG QD-OLED Monitors
MSI is preparing to launch its new generation of MPG and MAG series QD-OLED gaming monitors—early 2024 promotional activity included a couple of pre-launch initiatives. The company's marketing division is attempting to get into good graces with the gaming community—we have already witnessed the introduction of a 3-year warranty for OLED panel product, and permanent price cuts planned for launch day. It is highly probable that MSI is trying to attract customers away from ASUS ROG—the MPG 321URX ($949.99, formerly $1199) will be going up against the Swift OLED PG32UCDM ($1299).
The "MSI_Darutohne" Reddit account reached out to potential (and well heeled) customers on a popular premium gaming monitor discussion community: "Hello r/OLED_Gaming! Our QD-OLED monitors are finally rolling out, and we'd love to clarify any misconceptions and make sure everyone here is making an informed purchase! Let's get started with the Six NEW QD-OLED monitors. You may find them all listed here." Many members thanked MSI for the comprehensive product rundowns and answering of questions/queries, but one participant—Mars0813—took issue with the MAG 321UPX model's apparent inability to receive software/firmware updates. MSI_Darutohne responded and confirmed: "You are correct. The MAG 321UPX QD-OLED will NOT support software updates." Subsequent repliers stated that they would cancel their pre-orders, or request refunds. Jamartty45 stated: "Appreciate you for clarifying, but I purchased this yesterday and it will be returned as soon as it gets to my door. A $900 monitor that doesn't support software updates is absurd." The more expensive MPG tier appears to be the best route for gamers who enjoy a little bit of future-proofing and bug fixing.
The "MSI_Darutohne" Reddit account reached out to potential (and well heeled) customers on a popular premium gaming monitor discussion community: "Hello r/OLED_Gaming! Our QD-OLED monitors are finally rolling out, and we'd love to clarify any misconceptions and make sure everyone here is making an informed purchase! Let's get started with the Six NEW QD-OLED monitors. You may find them all listed here." Many members thanked MSI for the comprehensive product rundowns and answering of questions/queries, but one participant—Mars0813—took issue with the MAG 321UPX model's apparent inability to receive software/firmware updates. MSI_Darutohne responded and confirmed: "You are correct. The MAG 321UPX QD-OLED will NOT support software updates." Subsequent repliers stated that they would cancel their pre-orders, or request refunds. Jamartty45 stated: "Appreciate you for clarifying, but I purchased this yesterday and it will be returned as soon as it gets to my door. A $900 monitor that doesn't support software updates is absurd." The more expensive MPG tier appears to be the best route for gamers who enjoy a little bit of future-proofing and bug fixing.