Wednesday, October 31st 2018

NVIDIA Confirms Issues Cropping Up With Turing-based Cards, "It's Not a Broad Issue"

It has been been making the rounds now on various forum sites (including our own TPU) that problems have been cropping up for users of NVIDIA's Turing-based architecture graphics cards. The reports, which are increasing in number as awareness of the issue increases, vary in their manifestation, but have the same result: "crashes, black screens, blue screen of death issues, artifacts and cards that fail to work entirely," as reported by the original Digital Trends piece.

Of course, at the time, problems with the source for the information were too great to properly discern whether or not this issue stood beyond the usual launch issues and failures that can (and will happen) to any kind of hardware. The fact that people with negative experiences would always be more vocal than those without any problem; the fact that some accounts on the reported forums were of doubtful intent; and that the same user could be posting across multiple forums would always put a stop to any serious measurement of the issue. Now, though, NVIDIA has come out with a statement regarding the issue, which at least recognizes its existence.
Problems have been cropping up with both NVIDIA-made and AIB cards from various manufacturers, which seemingly rejects the possibility for manufacturer-based issues, and leaves on the table either an architectural or manufacturing batch issue (no confirmations yet). Let's hope this really is confined to a batch issue, though there have been multiple reports of users that got their cards RMA'd and then got one or two replacements that met ther same fate). The issue seems to be affecting owners of the flagship RTX 2080 Ti the most, though there are reports of 2080 models being affected as well.
In response, NVIDIA acknowledges the issue, but limits its relevance: as reported by Tom's Hardware, the company said that "it's not an increasing number of users" affected by this problem, saying "it's not broad." It then added that "we are working with each user individually like we do always." We're here to wait and see, but this definitely doesn't do any favors in grabbing more sales for the RTX 20-series, when the flagship graphics card costing over $1,000 fails on users.
Sources: GeeksULTD, via Tom's Hardware, GeForce Forums, GeForce Forums, Forbes, TechPowerupForums
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127 Comments on NVIDIA Confirms Issues Cropping Up With Turing-based Cards, "It's Not a Broad Issue"

#26
eidairaman1
The Exiled Airman
ppnI don't trust this, needs 5 year warranty. What if it fails on day 1 after the expiration date.
ATI used to have a 3 year, but that was their card, 3rd Parties were different.
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#27
Vayra86
ppnI don't trust this, needs 5 year warranty. What if it fails on day 1 after the expiration date.
Get an EVGA, their customer service is so good you're almost guaranteed to require it :roll:
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#28
B-Real
xkm1948Once again i am having 0 issues with mine 2080Ti. Overclocked, Stress tested, Used for CUDA computing. Then again the ones with working GPUs are less vocal so yeah.
If you see more than average forum posts with problems, it's fair to say that something is not right with them. Plus you have no idea how many cards were sold and how many were in stock - if we use the Techpowerup poll, maybe 6-10% of the readers bought it. Anyway, keep on being green-eyed.

Milking guys with 1200-1300$ GPU which should be around 800$, having 0 available titles for RT at start, only months later (and if they arrive, it may not even provide enough performance even on FHD with a 1200-1300$ card), and now having these problems. Congrats for the customers. :)
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#29
eidairaman1
The Exiled Airman
B-RealIf you see more than average forum posts with problems, it's fair to say that something is not right with them. Anyway, keep on being green-eyed.

Milking guys with 1200-1300$ GPU which should be around 800$, having 0 available titles for RT at start, only months later (and if they arrive, it may not even provide enough performance even on FHD with a 1200-1300$ card), and now having these problems. Congrats for the customers. :)
GPUs should be around 400-500 for top, not 600+
Posted on Reply
#30
B-Real
eidairaman1GPUs should be around 400-500 for top, not 600+
Sorry, wanted to write 700$, as the performance increase is around the 780Ti-980Ti and the 980Ti was cheaper than the 780Ti. But yes, add 50$ for the new tech, that is 700$, which was the MSRP for 1080Ti.
Posted on Reply
#31
iO
AssimilatorSounds like an issue with the GDDR6 memory.
Might be but 2070/80 which use the same memory doesn't seem to be affected.
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#32
Vayra86
iOMight be but 2070/80 which use the same memory doesn't seem to be affected.
TDP matters. Those GDDR6 chips are on a PCB next to VRM and other heat generators. Its always the high TDP cards that have these sorts of issues and its always either a production or a design mistake. Software doesn't cause gradual failure of a card like its happening here and we've seen the same degradation on EVGA"s 1080 FTWs with heat problems leading to corrupted memory.

Its well possible there was a less tolerant batch of GDDR6 chips, for example. This would also explain why different vendors have problems and why it suddenly pops up. I find that more likely than Nvidia supplying broken chips; after all what's a memory chip versus the largest consumer SKU you've ever had. You check the latter, not the former.
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#33
Vayra86
JalleRi have 2 970 in my house and have no issues with the 4GB of SLOW memory, BUT YES Nvidia got off easy regarding the 970...
Ironically its you missing the right facts, its 3.5GB of fast, and 0.5GB of slow memory. Hence 3.5GB of useful memory in my original statement that you flew off the handle for. Full caps don't change that either, sorry.
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#34
ppn
RTX with a 754mm2 GPU should cost no more than $754 for full fat 384 bit bus and 4608 CUDA. same for 545mm2 cards, but the thing is that when those big 12nm dies get shrinked to 8nm, we are looking at soon to be 399 and 266 mm2 dies.. like GTX 280 65nm and 6 months later shrinked to GTX 285 55nm. Or more like GTX 460, since 65nm to 40nm shrink describes more accurately what is about to happen.. So forget about prices, it is irrelevant if you have it, enjoy the moment then sell before is too late.
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#35
JalleR
So the last .5gb is not usefull ?
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#36
eidairaman1
The Exiled Airman
JalleRSo the last .5gb is not usefull ?
Yup its slower than molasses
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#37
cucker tarlson
JalleRSo the last .5gb is not usefull ?
technically it is,but you don't want to see that in action.
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#38
The Quim Reaper
eidairaman1Yup its slower than molasses
Only in very limited circumstances and selected games.

I have a 970 and when I played Battlefield 4, I could fill the VRAM buffer up to 3.85GB with 1440p max settings and 4xMSAA and frame rates were the same as when i turned settings down to get it under 3.5GB VRAM.

Whether you suffered slow down from the slower 0.5GB was entirely dependant on which graphics engine was being used, and from memory, Ubisoft titles were the most susceptible.

For 9 out 10 games, the slower RAM was not an issue.
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#39
Salty_sandwich
just got back with Beer :) so now I'll sit back and enjoy the ride, funny how people think it's not a massive issue get hounded ... oh well case of they can shout louder i say :)
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#40
JalleR
rtwjunkieNot even sure where this primitive caveman speak is going or what it even says. Lots of insults and cursing though....
I just didnt like your comment "Don’t minimize it just because you are blinded by brand loyalty." you think you know but you don't..
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#41
EarthDog
Salty_sandwichjust got back with Beer :) so now I'll sit back and enjoy the ride, funny how people think it's not a massive issue get hounded ... oh well case of they can shout louder i say :)
Shit show baby... nothing new here. ;)

Both sides of the coin are damned if you have an opinion different than others......even if it makes sense and isn't speculation based on..................??????????????
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#42
Salty_sandwich
well I have to say it .... it almost feels as if the people who don't own or maybe can't afford the card (but in truth really want one but left feeling all salty about the price) are more worried about this than those who own the the card and have issues, funny old world .
Posted on Reply
#43
FreedomEclipse
~Technological Technocrat~
Trust Nvidia to downplay any issues like as if it's going to affect overall sales of the card when its already been proven as bad value for money compared to the generation of cards it is replacing so its already selling badly.

It reminds me of the steamed hams sketch from the simpsons


<<Kitchens on fire>>
Chalmers (Consumers): "Good lord!!! what is happening in there!???"
Skinner (Nvidia): "Aurora Borealis!!"
Posted on Reply
#44
f22a4bandit
My friend ended up having to RMA his 2080ti and received a refund instead because of short supply. Not exactly a smooth launch so far.
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#45
Salty_sandwich
OR could it be ......................... those pesky Russian's ? the plot thickens .....

I think I counted around 12 people so far that's had issues, from posts i found, any real hard data base on how Massive this problem is now ?

oh feel free to count and ad to the number ... lets do this LOL

Bit off topic but its still a Massive issue ... me chicken's burnt ... so if you add up all the people who burnt their chicken today, it really is becoming a Massive isssue ...

Darn those Russian's ...
Posted on Reply
#46
c12038
will stick with my trusty GTX 780 works fine for all the games I want to play why go too the expense of buying a RTX card having it fail and be with out a PC to do any gaming or other stuffs.

Your made to pay £1000 having to find out its a flop
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#47
unikin
RTX release was a joke from day one. Wait till 3Q 2019 and you will get RTX on 7 nm dies for decent prices as response to AMD 7 nm Vega mid range launch. Mark my words, you will be able to get NVidia's RTX 2070 7nm equivalent for 400 $ and AMDs 7nm "Vega 64" for 350 $. RTX 2080 performance cards probably for 500 $ but 2080TI will stay expensive as AMD will not have high end answer till 2020 if at all. Now is the worse time to buy GPU (ok cryptocraze was even worse). It's NVidia's consumer milking season till AMD comes out with 7nm gaming GPUs. If AMD can't deliver GTX 2070 performance for 350 $, Nvidia's higher end milking season will continue throughout 2019.
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#48
RH92
Vya DomusIn a world with no standards and expectation whatsoever, sure. But we have some of those.
You can have all standards and expectations you want it's not going to save you from making errors . In this world making errors is the natural process of evolution for humans .... so yeah unless you don't live in the same world ....
Posted on Reply
#49
rtwjunkie
PC Gaming Enthusiast
JalleRI just didnt like your comment "Don’t minimize it just because you are blinded by brand loyalty." you think you know but you don't..
-shrugs- OK, disagree and don’t like it, but no reason to explode on a hair trigger like you did.
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#50
Turmania
Let's be brutally honest. Nvidia for all their dominance is out of touch with their consumer base. Gtx 1070 memory issues was a big problem but their response to that is even more of a fiasco.fast forward couple months the game branding issue to suppliers which in my opinion was their worst act. And again their excuse for that was even worse. Basically branding their consumers idiots who can not read or understand. Now this. A pretty much rushed gpu that is not ready and well they had 2 years to be prepared for it whilst charging 50% more. Now I play very few games and the ones I play, nvdia have at least 20% advantage to AMD equivalent and in a world where I have to squeeze every little juice to play at 144mhz it is very important. But not this time for me. I probably will suffer some fps but I will go for AMD this time.principles define what you are.
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