Wednesday, October 31st 2018

NVIDIA Confirms Issues Cropping Up With Turing-based Cards, "It's Not a Broad Issue"

It has been been making the rounds now on various forum sites (including our own TPU) that problems have been cropping up for users of NVIDIA's Turing-based architecture graphics cards. The reports, which are increasing in number as awareness of the issue increases, vary in their manifestation, but have the same result: "crashes, black screens, blue screen of death issues, artifacts and cards that fail to work entirely," as reported by the original Digital Trends piece.

Of course, at the time, problems with the source for the information were too great to properly discern whether or not this issue stood beyond the usual launch issues and failures that can (and will happen) to any kind of hardware. The fact that people with negative experiences would always be more vocal than those without any problem; the fact that some accounts on the reported forums were of doubtful intent; and that the same user could be posting across multiple forums would always put a stop to any serious measurement of the issue. Now, though, NVIDIA has come out with a statement regarding the issue, which at least recognizes its existence.
Problems have been cropping up with both NVIDIA-made and AIB cards from various manufacturers, which seemingly rejects the possibility for manufacturer-based issues, and leaves on the table either an architectural or manufacturing batch issue (no confirmations yet). Let's hope this really is confined to a batch issue, though there have been multiple reports of users that got their cards RMA'd and then got one or two replacements that met ther same fate). The issue seems to be affecting owners of the flagship RTX 2080 Ti the most, though there are reports of 2080 models being affected as well.
In response, NVIDIA acknowledges the issue, but limits its relevance: as reported by Tom's Hardware, the company said that "it's not an increasing number of users" affected by this problem, saying "it's not broad." It then added that "we are working with each user individually like we do always." We're here to wait and see, but this definitely doesn't do any favors in grabbing more sales for the RTX 20-series, when the flagship graphics card costing over $1,000 fails on users.
Sources: GeeksULTD, via Tom's Hardware, GeForce Forums, GeForce Forums, Forbes, TechPowerupForums
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127 Comments on NVIDIA Confirms Issues Cropping Up With Turing-based Cards, "It's Not a Broad Issue"

#51
Captain_Tom
Vayra86Here's the actual thing:
people buy a box with a product in it. The box says it has specs so-and-so. The product in the box did not meet those specifications. When the product is pushed to a supported configuration called SLI, performance becomes inconsistent. Fast forward to 2018: most games require over 4GB for decent IQ settings and the 970's core can easily push that, but VRAM is now holding it back. Ever since its release, the 970 has fallen down the performance charts more rapidly than other 4GB cards. Its small, but the trend is there and you could already see single digit performance losses beyond what you'd expect shortly after it launched. When we get 2% from drivers we all download them, but when we lose 3-4% because of being misled, we don't care?? Rather odd IMO.

"The card did have 4GB on it". Do you say the same when they market a GDDR5 card and you find DDR3 on it? Because essentially, the effect of the way the die was cut, meant that one memory chip had access to bandwidth that was about as slow as system RAM. These memory setups are not new to Nvidia. They've done it with Fermi, they've done it with Kepler. But never was it such a crappy job as this one, for example, the GTX 660 had 128-bit width for 1.5GB of its memory and a 64-bit width for the remaining 0.5GB. Sound familiar? Put those in SLI and you have a stutterfest even when you underclock the core.

It was long overdue they took the fall for this. The fact you didn't see the problem doesn't mean its not there. And lo and behold: Pascal has nice, evenly cut up GPUs that handle memory b/w in a different way. But we still get 1060's with, now, over five different VRAM setups...

Regardless, my mentioning of it was a reference to how trustworthy these Nvidia statements are and how the real world works just a tad different from that.
That's what I keep saying. According to some Nvidiots it would be ok if the 2080 Ti had an extra 16-bit bus reading 9GB of DDR2, and advertised "20GB of graphics memory!"
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#52
unikin
Salty_sandwichBut strangely we dont have any Techpowerup RTX owners fliping out over this? out of all these 10000's of RTX owners flipping out none seem to be flipping out here ? backing up their are 10000's of people left without being able to game and it's become a Massive Problem for RTX full stop ... how strange ?
Not a lot of RTX 2080 TI were produced/sold (even NVidia's support centers admit that ) and having such high numbers of complaints is not marginal. Even Forbes writes about it. NVidia's main target for 2018/1H2019 is to sell all remaining Pascal cards that's why we saw such a shitty pricing on RTX cards. They want Pascal to remain attractive purchase until they sell them all. Then we'll get real RTX cards on 7 nm dies.
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#53
wiak
"not a broad issue" cue the air quotes, there is nothing wrong, history tells us, nothing wrong move along during that tiny little laptop recall issue in the past
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#54
Unregistered
lol...so not only are they insanely overpriced; they are also unreliable. Awesome. No wonder NVidia's stock has been dropping quite a bit for the last 30 days. Hope it keeps dropping. And Turing can rot on the shelf at their price points.
Posted on Edit | Reply
#55
unikin
Razrback16lol...so not only are they insanely overpriced; they are also unreliable. Awesome. No wonder NVidia's stock has been dropping quite a bit for the last 30 days. Hope it keeps dropping. And Turing can rot on the shelf at their price points.
That was NVidia's intend in the first place. Buy 2 yo high profit margin Pascal (we have plenty left cause of mining craze miscalculation) as Turing is buggy and overpriced. Mission accomplished.
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#56
theonek
and congrats to all winners! better stay with a slightly old but working tech despite the new defective one....
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#57
unikin
Salty_sandwichwww.techpowerup.com/forums/threads/rtx-massive-issue-poll.249089/

LETS DO THIS

wonder how Massive or small the response will be lol

Most high end PC users are not gigs like we are. They just buy "the best aka the most expensive" and that's it. They won't go to forums complaining if product dies on them. So very hard to do objective poll. Only Nvidia and maybe their AIBs know how big problem really is and they surely won't tell us.
Posted on Reply
#58
EarthDog
SAdly,
Salty_sandwichwww.techpowerup.com/forums/threads/rtx-massive-issue-poll.249089/

LETS DO THIS

wonder how Massive or small the response will be lol

Or how quickly it gets deleted as a low quality post?????

I like to have fun on forums (well, here, it easy to fire up this crowd of 'enthusiasts', LOL), but I think it has gone too far with that thread and poll.
Posted on Reply
#59
cucker tarlson
Salty_sandwichBut strangely we dont have any Techpowerup RTX owners fliping out over this? out of all these 10000's of RTX owners flipping out none seem to be flipping out here ? backing up their are 10000's of people left without being able to game and it's become a Massive Problem for RTX full stop ... how strange ?

more beer Vicor ....

Someone start a Poll ffs LETS DO THIS ..... lol sorry cant help meself at this point ....
you're embarassing yourself.
and there are people reporting dead gpus and getting a faulty one as replacement,as well as those who had a broken gpu and recieved money return instead of a replacement.
Posted on Reply
#60
Salty_sandwich
EarthDogSAdly,
Or how quickly it gets deleted as a low quality post?????

I like to have fun on forums (well, here, it easy to fire up this crowd of 'enthusiasts', LOL), but I think it has gone too far with that thread and poll.
It's nothing short of genius and a fun factual way of resolving fact from fiction

so far the poll suggests 100% LOL ..... you cant argue with the numbers

make of it what you will

at least i admit from start i voted ...

make your voice heard BY voting :)
Posted on Reply
#61
Vayra86
Salty_sandwichIt's nothing short of genius and a fun factual way of resolving fact from fiction

so far the poll suggests 100% LOL ..... you cant argue with the numbers

make of it what you will

at least i admit from start i voted ...

make your voice heard BY voting :)
Welcome to my ignore list. Its official, your content is of zero value and all you can do is troll about.

Enjoy that beer
Posted on Reply
#62
unikin
Hardware Unboxed just reported that one of their RTX 2080 TI just died. This is not normal deficiency rate, given that only few thousand RTX 2080 TI has been sold by now:

NVidia will of course deny everything. That's what their corp PR department is for. Never admit a problem until proven wrong and even then minimize it's importance. That's how corporations play the game, Nvidia is no different. Their responsability lies with shareholders not consumers.
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#63
EarthDog
JFC, how many times is this vid going to make its way on to this site? 2x in the other thread, now at least once here.......

Oye....
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#64
mak1skav
Now I am torn between GALAX EX OC "White Gamer" and RTX 2080TI RMA Edition, help me decide which one to pre-order please.
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#65
R0H1T
TurmaniaLet's be brutally honest. Nvidia for all their dominance is out of touch with their consumer base. Gtx 1070 memory issues was a big problem but their response to that is even more of a fiasco.fast forward couple months the game branding issue to suppliers which in my opinion was their worst act. And again their excuse for that was even worse. Basically branding their consumers idiots who can not read or understand. Now this. A pretty much rushed gpu that is not ready and well they had 2 years to be prepared for it whilst charging 50% more. Now I play very few games and the ones I play, nvdia have at least 20% advantage to AMD equivalent and in a world where I have to squeeze every little juice to play at 144mhz it is very important. But not this time for me. I probably will suffer some fps but I will go for AMD this time.principles define what you are.
Hmm let's be honest Nvidia is doing this only because their loyal customers are willing to shell out extra $ for that last drop of performance.
If more consumers reject this price base RTX would've been DoA, same as Intel's top end or everything Apple.
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#66
SIGSEGV
haha, nvidia. dont have anything to say about this company.
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#67
EarthDog
mcraygsxThese Fermi 2.0 space heaters are clocked at much higher frequencies to justify the reason to upgrade from Pascal.
1. It's a 265W card vs 250W (Turing FE vs Fermi Reference, 250/250 ref to ref).
2. 1080Ti boost clock is 1582 MHz vs 2080 Ti is 1635 (or 1545 MHz for reference 2080 Ti - even LOWER!!!)
3. 1080Ti to 2080Ti = 25% more performance overall (give or take) with clocks that are ~3.3% higher.....

Good call...:wtf:
Posted on Reply
#68
JalleR
rtwjunkie-shrugs- OK, disagree and don’t like it, but no reason to explode on a hair trigger like you did.
No you are totally right, I am much more intelligent than that :D , just tiered of every time you give a technical explanation on an issue regardless of company, somebody always plays the "fanboy" card... Get a new deck of card ffs.
Posted on Reply
#69
unikin
EarthDog1. It's a 265W card vs 250W (Turing FE vs Fermi Reference, 250/250 ref to ref).
2. 1080Ti boost clock is 1582 MHz vs 2080 Ti is 1635 (or 1545 MHz for reference 2080 Ti - even LOWER!!!)
3. 1080Ti to 2080Ti = 25% more performance overall (give or take) with clocks that are ~3.3% higher.....

Good call...:wtf:
4. 3584 vs 4352 cuda cores = 18 % more cuda cores and higher clock frequency for 25% more performance boost.

Not an impressive achievement in my eyes. Especially when considering the price.
Posted on Reply
#70
EarthDog
mcraygsxYet consumers lot more wattage and runs hot.
Did you read what I posted? With respect, if you did and understood it you should have walked away thinking a card that is ~25% faster than its predecessor uses 6% more power. If you want to REALLY compare apples to apples, the Reference 2080 Ti is 250W and would be ~23% faster at the same power.

Clocks are actually similar, etc.
unikin4. 3584 vs 4352 cuda cores = 18 % more cuda cores for 25% more performance boost. Not an impressive achievement in my eyes.
ON that point, which was never part of mcraygsx's post to which I responded to, that is correct.
Posted on Reply
#71
GoldenX
My condolences for those who are affected.
Posted on Reply
#72
EarthDog
What is your point now, mcraygsx? These show what I was saying....

267W vs 289W (8% difference in gaming LESS in Furmark but who in their right mind furmarks) and 25% better results..........so, THANKS! :)

I mean are you really trying to convey that 8% is "A LOT" more power??? Even against a performance increase of 25% (1440+ resolutions)? I mean, I can't fight that nonsense....
You should go back and re read the review perhaps if you would like to compare apples to apples.
Speaking in code isn't helping. What did I miss in an apples to apples comparison? You are aware that there is an FE model and a Reference model from NVIDIA with different specs, right?
www.nvidia.com/en-us/geforce/graphics-cards/rtx-2080-ti/

I used the whitepaper values of the cards... this is real world testing and will vary from test to test.


Stick with me peeps or be clear in sharing what I am missing here!
Posted on Reply
#73
unikin
These cards will run at sub 200W levels with higher frequencies on 7nm dies. That will be real RTX. Today's 20 RTX GPUs are just beta testing tools paid by wealthy impatient Nvidia fanboys.
Posted on Reply
#74
hat
Enthusiast
"It's never a huge issue... until it is"

Fact: users with issues are often very vocal, contrary to users who just bought their shit, didn't have issues and lived happily ever after
Fact: we don't know how many bad cards are out there compared to good cards
Fact: we don't know how many good cards are out there that will suffer an untimely failure

So, it's too early to tell whether it's a massive issue or not. All we can do is speculate. I speculate that nVidia wouldn't push a large number of bad cards out the door. That would lead to a lot of unhappy customers, bad PR, additional costs involved with all those RMAs... it wouldn't be very wise.
Posted on Reply
#75
EarthDog
hat"It's never a huge issue... until it is"

Fact: users with issues are often very vocal, contrary to users who just bought their shit, didn't have issues and lived happily ever after
Fact: we don't know how many bad cards are out there compared to good cards
Fact: we don't know how many good cards are out there that will suffer an untimely failure

So, it's too early to tell whether it's a massive issue or not. All we can do is speculate. I speculate that nVidia wouldn't push a large number of bad cards out the door. That would lead to a lot of unhappy customers, bad PR, additional costs involved with all those RMAs... it wouldn't be very wise.
TPU members, I present to you, a voice of reason.

Thank you, thank you Hat!!!!!
Posted on Reply
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