Wednesday, September 30th 2020
ZOTAC Releases Statement on GeForce RTX 3080 Crash-to-Desktop Issues
We have seen many reports from users of GeForce RTX 3080 (including the 3080 Trinity) graphics cards crashing during gaming. A new GeForce driver version 456.55 has been released and we urge all to re-install your graphics card drivers as we believe it should improve stability.
We would like to reassure our customers who either have a ZOTAC GAMING GeForce RTX 30 Series graphics card on hand or have placed an order in your local retailer or etailer to continue having confidence in us and our products. Our graphics cards have undergone stringent testing and quality controls in design and manufacturing to ensure safety and great performance. At ZOTAC, product quality and your satisfaction are always very important to us.Please contact your local service center or our support team in case you need help or have further questions relating to our products.
Thank you for your continued support!
We would like to reassure our customers who either have a ZOTAC GAMING GeForce RTX 30 Series graphics card on hand or have placed an order in your local retailer or etailer to continue having confidence in us and our products. Our graphics cards have undergone stringent testing and quality controls in design and manufacturing to ensure safety and great performance. At ZOTAC, product quality and your satisfaction are always very important to us.Please contact your local service center or our support team in case you need help or have further questions relating to our products.
Thank you for your continued support!
19 Comments on ZOTAC Releases Statement on GeForce RTX 3080 Crash-to-Desktop Issues
If they'll honor RMA's of problematic cards that would be great along with improving the design to avoid further issues.
TBH I have a pair of Zotac cards that's done rather well over the years (550ti AMP! cards) and I tend to use them all the time - So far I've never had an issue from either of them.
Hopefully they will provide the necessary customer service to correct the issues on the cards already out there (RMA's/repairs etc), which should/could earn them alot of praise from everyone who bought one of these new cards already :)
Luckily I don't have a need to upgrade anytime soon, the Radeon VII I'm using will do for years in my case.
The latest driver has seemed to improve things. I don't know about resolve the issue, perhaps the weaker cards, like the zotac, it may still be an issue, but so far, the driver has turned things around for many.
I'm just hoping it's a fix the software will take care of and they will improve the cards over what the ones that's already sold now are. Since they are weaker in design that's the real sticking point of it BUT again I too don't see "Why" any warranty woudn't be honored as long as the problem is legit.
Step 1. Choose the shittiest PSU with noisiest output barely passing ATX specs
Step 2. Choose the game that uses 100% of GPU in-game and 0.1% of GPU in menus
Step 3. Write a macro that flips a game to menu and back every couple of seconds to wildly change GPU load and mess with boost
Step 4. Test for gazillion hours
Step 5. Profit
thoroughly tested just rubs me wrong. But that's me:)
The issue here is not even closely related to the type of CAPs used on the cards, in fact, even full MLCCs or 4-2 config cards have had this issue that was completely resolved with NVIDIA Driver 456.55. If the problem was strictly related to CAPs quality or type (MLCC are not higher quality than POSCAP, they are just for different applications) then why the problem still existed on MLCCs cards like Strix OC, Gaming OC and TUF Gaming? Wouldn't it just be related to full POSCAPs cards?
And more, anyone who really wanted to identify the problem before pointing fingers would have done some real testing and tried the cards on a different OS (let's say Linux), and guess what, 456.16 running smooth with solid performance and no crash at all.
With Driver 456.55, cards push easily 2000-2050MHz with no crash. Even the ZOTAC Trinity.
In favor of ZOTAC, the Trinity is a reference card which means stock specs (provided by NVIDIA), if you bought it thinking that you just got a great deal on a premium top-spec flagship model, well, bad news for you. Even with that you still have great build quality, performance and features on ZOTAC's base card, with good materials, a more than decent and renewed cooling system, and aesthetics straight from the ex-top of the line RTX 2080 Ti.
If you are an enthusiast looking for absolute perfection and extreme overclock capable hardware you'll not even be considering the Trinity as an option, which is, AGAIN, an entry-level card meant for plug-and-play gaming.
If there's anyone guilty here is NVIDIA, that should have delayed the release until 456.55 was ready. No-one would have ever known the CAP configuration of the cards, except for those who always did for real reasons.
And by the way, 1-week NVIDIA's driver issue "Refund! RMA my card! Insufficient components! Better wait for RDNA2. Cheap cards at high price!".
9 MONTHS of AMD constant drivers' issues, crashes, black screens, poor performance and You may experience this and that disclaimers. "Everything is ok, AMD is on our side. NVIDIA just wants money."