Thursday, August 1st 2024
Law Firm Investigates Class Action Suit Over Intel's Unstable 13th/14th Gen CPUs
Law firm, Abington Cole + Ellery, is investigating a potential class action lawsuit against Intel due to instability issues in their 13th and 14th Gen CPUs. Intel has acknowledged the problem, stating that elevated operating voltage caused by a microcode algorithm is resulting in instability. While Intel promises a patch, it won't prevent damage already done to affected chips.
Intel has offered to replace damaged CPUs, which could potentially undermine the basis for a lawsuit if the company is honoring this commitment effectively. However, user experiences with Intel's RMA service vary widely, with some reporting smooth replacements and others facing delays or complications. Intel claims to support all affected customers, including those with tray processors, but advises contacting system vendors for pre-built systems.
Abington Cole + Ellery has launched a webpage highlighting the potential class action lawsuit against the computer chip giant. They are requesting affected individuals to submit their information through an online form here.
The effectiveness and value of such class actions for consumers remain questionable. A previous case against Nvidia over GTX 970 VRAM issues resulted in a mere $30 settlement per card for US residents. Meanwhile, users with affected Intel CPUs are advised to lower voltage and clock speeds until the microcode update is released, a less-than-ideal solution for high-end processors.
Source:
PC Gamer
Intel has offered to replace damaged CPUs, which could potentially undermine the basis for a lawsuit if the company is honoring this commitment effectively. However, user experiences with Intel's RMA service vary widely, with some reporting smooth replacements and others facing delays or complications. Intel claims to support all affected customers, including those with tray processors, but advises contacting system vendors for pre-built systems.
The effectiveness and value of such class actions for consumers remain questionable. A previous case against Nvidia over GTX 970 VRAM issues resulted in a mere $30 settlement per card for US residents. Meanwhile, users with affected Intel CPUs are advised to lower voltage and clock speeds until the microcode update is released, a less-than-ideal solution for high-end processors.
61 Comments on Law Firm Investigates Class Action Suit Over Intel's Unstable 13th/14th Gen CPUs
Or blood in the water.
And I don't think Intel owes you anything even if you had to change your CPU every two weeks.
And after Intel releases this fix, the basis for class action suit could change, and you could be entitled to a compensation for a difference in performance of advertised and fixed CPU? $5 - $15 per customer, if you are US citizen, of course?
Problem is, as Der8auer pointed out, Intel has stated that degradation is continually occurring. According to Intel's own words, the damage is being done; even if not yet apparent. So, this hurts consumers when the product fails prematurely beyond the warranty period. As he said, this is a problem which opens Intel to litigation. If you accept fault for something which hurts consumers, with a big enough group impacted, it's kind of unavoidable that legal action will occur.
Intel said they won't recall the product or extend the warranty. They are now in a corner, if they don't concede.
Still dunno if this controversy is gonna crater Intel as a company, but hopefully, it doesn't. AMD needs competition as much as anyone else, after all.
I'm more interested, in two weeks time, how low can Intel actually bring the voltage, power to combat degradation, and still claim that that's all the performance you were sold, everything above that was motherboard maker's overclocking?
Reminds me a bit of: "Der8auer: Only Small Percentage of 3rd Gen Ryzen CPUs Hit Their Advertised Speeds" debacle. AMD has after a couple of months released the microcode that improved the situation, but we were told that advertised frequencies "depend", they are "up to", you're not really guaranteed any of the info printed on the product boxes, let alone published in various reviews.
More information at Videocardz.
Intel's Raptor Lake CPU instability sparks class action lawsuit investigation - VideoCardz.com
Also it looks like GamersNexus will have an update and they don't look very happy with Intel judging by their tweet.
GamersNexus on X: "Intel is unbelievably slimy. Multi-part report soon." / X
I still bought their CPU's during the Centrino/Sandy bridge era and dusting off a 4790K as we speak, even recommended some 13600K's for some but if I can get equal performance/power from their competitor I wouldn't get Intel.
Before someone jumps in and says 'ohhh nvidia and amd are just as bad' then sure you're entitled to your opinion and none of them are saints. I'm just basing off what i've experienced myself. Intel were caught and charged with the same offense, only that they are still being slimy and not handing out the payouts. For decades.
Looking forward to this investigation.
in bigger picture I think we might say the 13/14 gen is totally failed for now ?