Thursday, August 1st 2024
Law Firm Investigates Class Action Suit Over Intel's Unstable 13th/14th Gen CPUs
Law firm, Abington Cole + Ellery, is investigating a potential class action lawsuit against Intel due to instability issues in their 13th and 14th Gen CPUs. Intel has acknowledged the problem, stating that elevated operating voltage caused by a microcode algorithm is resulting in instability. While Intel promises a patch, it won't prevent damage already done to affected chips.
Intel has offered to replace damaged CPUs, which could potentially undermine the basis for a lawsuit if the company is honoring this commitment effectively. However, user experiences with Intel's RMA service vary widely, with some reporting smooth replacements and others facing delays or complications. Intel claims to support all affected customers, including those with tray processors, but advises contacting system vendors for pre-built systems.
Abington Cole + Ellery has launched a webpage highlighting the potential class action lawsuit against the computer chip giant. They are requesting affected individuals to submit their information through an online form here.
The effectiveness and value of such class actions for consumers remain questionable. A previous case against Nvidia over GTX 970 VRAM issues resulted in a mere $30 settlement per card for US residents. Meanwhile, users with affected Intel CPUs are advised to lower voltage and clock speeds until the microcode update is released, a less-than-ideal solution for high-end processors.
Source:
PC Gamer
Intel has offered to replace damaged CPUs, which could potentially undermine the basis for a lawsuit if the company is honoring this commitment effectively. However, user experiences with Intel's RMA service vary widely, with some reporting smooth replacements and others facing delays or complications. Intel claims to support all affected customers, including those with tray processors, but advises contacting system vendors for pre-built systems.
The effectiveness and value of such class actions for consumers remain questionable. A previous case against Nvidia over GTX 970 VRAM issues resulted in a mere $30 settlement per card for US residents. Meanwhile, users with affected Intel CPUs are advised to lower voltage and clock speeds until the microcode update is released, a less-than-ideal solution for high-end processors.
61 Comments on Law Firm Investigates Class Action Suit Over Intel's Unstable 13th/14th Gen CPUs
This is the last time I will say it regardless of your response because either you don't get it or are just skirting around the bushes. A pre-built system doesn't have the three year warranty with most having one year in NA. These customers are screwed and Intel hasn't done anything to rectify that. This is wrong. Because the CPU hasn't lasted as long as it should. And the two year extension does nothing for the majority of their customers.
The only reason Intel extended the warranty is because they had to after the media started to report on 13th and 14th gen degradation and failures, the warranty extension is nice sounding PR while who knows if Intel will even honor their warranty, when Intel should have offered a full recall on x700 and x900 cpu's with a tool to test if the cpu has been degraded.
A warranty extension is nothing for most people who have an OEM system or bought a workstation or gaming pc from an SI.
Don't worry, Intel already announced that an extension is on the works for tray and oems as well. Not that that will appease you OF COURSE, youll find some other reason to hate on intel, but hey, at least they are trying.
So "Intel targeting that uncertainty", give me a break. If there is even a sliver of doubt about the QA process being skimped over which would result in these issues, be sure that there would be a paper trail inside of company confirming that, and also be sure that lawyers WILL FIND IT during the discovery process.
Lawsuit against Nvidia misrepresenting and hiding impact of sales to crypto miners was dismissed, because judge found no clear evidence Nvidia knowingly mislead shareholders - and every child could look at Nvidia revenue reports and see that there was sudden and unexplainable increase in server, automotive, professional imaging that coincided with crypto sales rise, and a fall when the crypto crashed...
So I wouldn't dare to type in all caps about how legal system should work.
Now as to how much can be reclaimed in damages in the resulting litigation, is anyone's guess.
And why does it matter what cpu I have?If Intel had any moral upstanding they wouldn't have hidden the degradation issue for 2 years, or changed their statements after the tech press reported on it, or removed valid questions from the reddit thread. If Intel loved and cared about their customers there would have been a full recall and a tool to check for degradation, not telling their users to repeatedly install an nvidia driver to check for issues.Intel should have extended the warranty for all of their cpu's in the first place, not waiting until there is backlash for it, their handling of this whole situation has been terrible.
This isn't about 'Intel hate', its about their lackluster response and wording on top of the long apparent denial of their hot and power hungry CPUs. Every gen, when limits got stretched, they had a cool story that basically said 'This is fine' or, amounted to 'Overclocking is on your own risk, so go F yourself anyway'. We have a half dozen new metrics for turbo behaviour for example. It all just screams 'do the minimum and see if we get caught' while trying to keep some semblance of progress on paper in their spec sheets. And now they get caught. And they'll again try doing the minimum. There's no need to deny that, in fact, it would serve you well not to, because your supposed words 'of reason' in this topic and many others get a very weird aftertaste.
Its already a major fuckup these CPUs managed to land in a retail box in the first place, but Intel just stacked two and maybe even three more screwups on top of that to prove their point: you, little customer, are irrelevant and we just want your money. There's no conceivable way to read between the lines here, I'm surprised you managed to.