Last week, important figures from the PC hardware community posted photo and video evidence of damaged GPU interfaces—seemingly inflicted by the ASUS PCIe Q-Release Slim system. Reports suggest that scratches and scrapes—on PCIe connectors—are the result of frequent engagement and disengagement. For example, the owner of a ROG Strix B850-A Gaming Wi-Fi S motherboard model performed sixty quick release cycles—eventually chipping away at the physical interface present on their GALAX RTX 4070 Ti HOF OC LAB card. The most vocal of critics believe that ASUS did not fully test its latest quick release mechanism—reserved mainly for inclusion on high-end motherboards. Feedback posted on Bilibili prompted Tony Wu—general manager at the company's China office—to look into the matter. In the meantime, his colleagues in North America have responded to Western news reports.

Approximately eighteen hours ago, the "ASUS_MKTLeeM" account posted a lengthy and highly comprehensive public service announcement (PSA) on NVIDIA's subreddit. The ASUS USA rep stated: "we know that many of you have ASUS products including our GeForce graphics cards and motherboards and likely saw the news recently regarding usage marks on a couple graphics cards that were installed in one of our motherboards featuring the new PCIe Q-Release Slim feature." They noted that they would welcome feedback from users on Reddit—through comments or private messages. The company messenger pointed out that the reported problems stemmed from unique user cases—professional reviewers (of expensive graphics cards) will not enjoy reading this response: "in our internal testing and evaluation of the extremely small number of cases reported, we found no damage to the motherboard or graphics card that would affect functionality and/or performance....However, it is important to emphasize that any type of PCIe add-in card will exhibit signs of usage and wear marking after 60 continuous insertions and removals."Continuing on, the rep stated: "for those currently using ASUS motherboards with the PCIe Q-Release Slim design, there is no need for concern. Simply follow the official removal guidelines (see relevant image above) to avoid any potential damage. We would note minimal effort is required, and excessive force should not be applied. If you encounter any specific issues or abnormalities, ASUS will take full responsibility and handle them. We are committed to ensuring service and support for our customers; please contact ASUS customer service for assistance and/or more information."

TechPowerUp suggests that readers check out the full post here. According to notes placed further down in their PSA, ASUS believes that earlier iterations (non-Slim) of the quick release system are entirely problem free—based on a lack of feedback.