Anyone who's ever subscribed to AOL dial up service knew how hard it was to cancel. Sales representatives would pick up the phone, spend hours offering customers free hours, arguing with them, and doing all sorts of stuff, just to keep an AOL account open. Sales representatives might have even got paid for every account they kept alive. However, these low-ball tactics have come to an end. AOL has reached a settlement with 48 states (the only two excluded were New York and Florida) that makes AOL promise never to use such tactics again. AOL is paying $3 million dollars to each state in order to avoid the massive lawsuit that AOL would otherwise face.