Wednesday, January 21st 2009

New Seagate Firmware Turns Sour, Dangerous

You might want to think again before flashing your Seagate hard drive with whatever firmware the company provides as a 'fix' to pending firmware issues with some of its Barracuda 7200.11 series hard drives. The latest firmware by the company, version SD1A turned many hard drives to paperweights. After flashing the drives with the new firmware, users reported receiving disk failure messages, and systems not being able to access - let alone boot from - the drives. Users claimed to have lost data and backups stored on the hard drive, since the drive is rendered inaccessible from any machine.

Following these reports, the company removed the firmware update pending validation. It is not known at this point as to how the company plans to address its disgruntled customers, whether it creates a window for hard drives failed as a result of upgrading to this firmware to be replaced under the company warranty or free of charge. The SD1A firmware update was released by the company to address stability issues certain models of the Barracuda 7200.11 series were diagnosed with.
Sources: Slashdot, Gizmodo
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45 Comments on New Seagate Firmware Turns Sour, Dangerous

#26
crazy pyro
Wait, did someoen say maxtor drives are affected too?
Posted on Reply
#27
niko084
crazy pyroWait, did someoen say maxtor drives are affected too?
Seagate owns Maxtor and yes they are affected.


I would like to note here... Seagate is not a bad company, and they will build a good product again without any doubt.
A few years back WD had big issues with their SE16 line, WD and Seagate have fought back and forth for the best drives
for many years, both companies enterprise line has generally always stayed in high respect, especially the SCSI drives.
Posted on Reply
#28
crazy pyro
Ah ****, meh I've not had any issues with mine yet.
Posted on Reply
#29
Polarman
"Firmware turning HDD into bricks" Not funny. :shadedshu

"The guy who calls Seagate telling them how much p0rn he lost" now that's funny! :laugh:
Posted on Reply
#30
BrooksyX
Yikes. Looks like a big headache for Seagate and many of their customers.

Glad I went with Western Digital as usual. Haven't been let down yet.
Posted on Reply
#31
X-TeNDeR
Ouch.
Makes me feel luckey, as i've just recently picked up the WD6400AAKS instead of the Seagate ST3500320AS.. i had a hunch of sorts, dunno:o

Every now and then a company has a flowed product line. its a bummer when it comes to HDs filled with all your nice pr0n idol's work, but thats life.

BACKUP YOUR DATA GUYS.
Posted on Reply
#32
CDdude55
Crazy 4 TPU!!!
Have both Seagate and Western Digital in my system, there both good and none have failed on me.:)
Posted on Reply
#33
mtosev
i have a seagate in my notebook. i'm lucky. thoes aren't affected.
Posted on Reply
#34
CDdude55
Crazy 4 TPU!!!
mtosevi have a seagate in my notebook. i'm lucky. thoes aren't affected.
I checked on the site and i to am not affected,:)(was scared)
Posted on Reply
#35
0V3CHKiN
I've had one of the listed drives for almost a year. I've had no issues with it. Thought about installing the new firmware until I heard more info about it. Guess I'll leave it to be.
Posted on Reply
#36
newtekie1
Semi-Retired Folder
The number of drives affected is actually pretty small. I'm more glad that they are finally admitting it and issuing fixes. The problem has been well known for a good while, though I think there might be a lot of people updating their firmware that don't even need to, especially with the firmware being made available for download via other sources than seagate.

It is already risky enough to apply firmware fixes to HDDs, it is something that is never supposed to be done by the end user. However, in this case, I think it was the best solution. However, I think there are a lot of people that are updating that don't need to.
Posted on Reply
#37
Yin
thebeephaha7200.10s were great. 11s have really hurt Seagate.
shrugs I have a 7200.11, its been great for me.

I also have a WD hdd in my computer which also works great.
I think its just a once off thing seagate will address this issue.
Posted on Reply
#39
infrared
Sweet, i'm glad they got it resolved so fast. Good job seagate!
Posted on Reply
#40
hipersoke
H82LUZ73There is a new v3 firmware up ,was posted late last night.seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207951

Seems to work for the guys who did v1 and v2 to get the bricks.At least Seagate is trying....unlike IBM a few years back.......


I just did my hard drive ,No problems during flash or after works like it should.
How did you know that the firmware on the web is the v3 and is right to update now?
The name of the file that I just download now is "MooseDT-SD1A-2D-8-16-32MB.ISO"
Thanks for your help an sorry for my English.
P.S: ST3500320AS
Posted on Reply
#41
H82LUZ73
hipersokeHow did you know that the firmware on the web is the v3 and is right to update now?
The name of the file that I just download now is "MooseDT-SD1A-2D-8-16-32MB.ISO"
Thanks for your help an sorry for my English.
P.S: ST3500320AS
That`s the right file ...here is proof my ST3500320AS
Posted on Reply
#42
stinger608
Dedicated TPU Cruncher & Folder
H82LUZ73There is a new v3 firmware up ,was posted late last night.seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207951

Seems to work for the guys who did v1 and v2 to get the bricks.At least Seagate is trying....unlike IBM a few years back.......


I just did my hard drive ,No problems during flash or after works like it should.
H82LUZ73That`s the right file ...here is proof my ST3500320AS
Hopefully this will work! I have the st3500320as drive as well, and downloaded the firmware update before it was taken down, but for some reason, it would not allow me to update the drive? It kept telling me, that it was the wrong drive, even though I checked several times LOL. Now my firmware is revision SD15, and that was supposed to be one of the affected drives.
Anyhow, you updated your firmware, and all is well, correct? And that is still the SD1A firmware? I thought that was the bad firmware? But I see that your saying it is v.3.
Posted on Reply
#43
H82LUZ73
yes they redid it too stop the bricks.I did mine yesterday and have my Xp install on the drive no problems,Just re download the file for your drive,it seems to work on all ST3500320AS drives,One guy on the Seagate forums had a -505 model flash with out problems.
Posted on Reply
#45
stinger608
Dedicated TPU Cruncher & Folder
H82LUZ73There is a new v3 firmware up ,was posted late last night.seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207951

Seems to work for the guys who did v1 and v2 to get the bricks.At least Seagate is trying....unlike IBM a few years back.......


I just did my hard drive ,No problems during flash or after works like it should.
sampofinnew firmware is out now!!!

seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207951
Read H82LUZ73's post above, same update. But that was great to repost it just in case people didn't see it!!!:rockout:

Also took your advice H82, and downloaded the NEW update, and flashed the drive with the new firmware, and all is good man!!! Thanks for reassuring me on that one:)
Posted on Reply
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