Tuesday, November 14th 2017
EA Makes it Tougher to Cancel Battlefront 2 Pre-orders
EA is under fire for predatory pricing of DLC and add-ons for its upcoming "Star Wars: Battlefront 2" release. Gamers complain of the company effectively pricing it above $80 just to play as Darth Vader, and giving game reviewers a faster in-game content unlock progression, compared to paying gamers, misrepresenting the product. Pre-orders of the game can be cancelled and so gamers took to Reddit, and other forums, to distribute links to the pages on EA's website that let you easily cancel your pre-order. With pre-order cancellations gaining traction, EA pulled out its bag of dirty tricks.
The publisher has reportedly changed the way you cancel pre-orders. Instead of simply clicking on a web-based form to cancel your pre-order and get the reference number to your refund, you now have to speak with a sales agent via chat to cancel your order. Trouble is, that the process is bogged down by too many people trying to cancel their orders (due to a finite number of agents), and thus EA has effectively made it impossible for everyone who pre-ordered to cancel. Only those who can endure the long agent waiting queue to chat with an agent, can cancel their pre-orders, as the November 17 release-date (beyond which you can't cancel pre-orders), looms closer.
Source:
Reddit
The publisher has reportedly changed the way you cancel pre-orders. Instead of simply clicking on a web-based form to cancel your pre-order and get the reference number to your refund, you now have to speak with a sales agent via chat to cancel your order. Trouble is, that the process is bogged down by too many people trying to cancel their orders (due to a finite number of agents), and thus EA has effectively made it impossible for everyone who pre-ordered to cancel. Only those who can endure the long agent waiting queue to chat with an agent, can cancel their pre-orders, as the November 17 release-date (beyond which you can't cancel pre-orders), looms closer.
58 Comments on EA Makes it Tougher to Cancel Battlefront 2 Pre-orders
You may return EA full game downloads (PC or Mac) and participating third party titles purchased on Origin for a full refund.
Send us refund requests within the following timeframes:
- Within 24 hours after you first launch the game
- Within 7 days from your date of purchase
- Within 7 days from the game’s release date if you pre-ordered
Link to refund/cancelation info for OriginLink to actual refund page
On the other hand, couldn't folks just request a charge back from their bank or CC company and just bypass EA and their dick-ish move?
To summarize what EA/DICE have done so far to calm the people coming at them with pitchforks.
-Cut down the needed credits to unlock heroes such as darth vader and luke skywalker by 70%
-Nerfed credit rewards for some missions. Some that offered 20000 credits per completion now only offer 5000
- Implemented a limit on the amount of credits that can earned in offline arcade mode per day before you have to stop playing for a few hours or carry on playing but not receive any credits.
And finally.... as we've all heard, EA have hidden or buried the refund button on battlefront 2 preorders.
In other words EA have done absolutely nothing about the game apart from hiding or burying the refunds button.
EA will 'continue to monitor' the situation and
move the goal poststweak the game as required. which means absolutely nothing as youre still at the mercy of EA/DICE and they can move the goal posts however they please.EA being EA and proving how insidiously an aids infested cancerous tumor they can be to the industry.
F**k EA.
On the other hand, the shady actions making it harder to cancel pre-orders are the thing I see as a real reason for outrage.
EA smells of evil rod.
from boogie's video clips.twitch.tv/AdorableTenderCrowLitFam
I don't know why people don't learn their lesson and stop buying EA's shit man, I know that some don't know any better but those who attack them then turn around and buy it . . . . . really.
www.reddit.com/r/StarWarsBattlefront/comments/7cuxm0/if_you_are_unable_to_find_the_refund_button_on/?st=j9zuxlp3&sh=e99ccbc0
Don't worry guys, I've been in the same situation with the refund of my Battlefield 3 limited edition(back in the day).
The thing is , the support team from ea is very nice and unlike the firm they represent they are not trying to f*** people over.
I hope everyone will have the same experience that i had .
Good luck
There is however a much simpler solution then calling/chatting with EA. Call your bank or card company and either cancel the transaction, dispute the transaction once it happens or cancel the card. There's always more than one way to do things..
Apparently the refund button is only there for the Elite Trooper Deluxe edition, but was never present for the normal version.
This is a thing;
Seems clear why people are cancelling their preorders.
EA is worthy of the title of the worst company in america.
I will say this though, were it not for the fact that they own The Sims franchise (which I :love: to death) I'd stay away completely from EA. The Sims games are the only EA games I play nowdays -- I gave up on their NHL series after NHL 10 on the PS3 and never looked back. Damn thing was unbalanced and buggy as hell, would lock up all the time.
*waits for the flames*
But on the other hand, why would anyone preorder a game in times of steam, uplay, origin access etc?
I mean, why give people your money based on biased preview and promotional videos? Wait for the release, read some articles and then decide weather to buy or not...?
An exeption may be Indie/Crowdfunded games, where the actual completion of the game depends on backers. But why would anyone give a multi billion publisher any money in advance?