Tuesday, April 16th 2019
MSI Issues Clarification on Next-Gen AMD CPU Support on 300-series Motherboards
It has come to our attention that MSI Customer Support has regrettably misinformed an MSI customer with regards to potential support for next-gen AMD CPUs on the MSI X370 XPOWER GAMING TITANIUM motherboard. Through this statement we want clarify the current situation.
At this point, we are still performing extensive testing on our existing lineup of 300- and 400-series AM4 motherboards to verify potential compatibility for the next-gen AMD Ryzen CPUs. To be clear: Our intention is to offer maximum compatibility for as many MSI products as possible. Towards the launch of the next-gen AMD CPUs, we will release a compatibility list of MSI AM4 motherboards. Below is a full list of upcoming BIOS versions which include compatibility for the next-gen AMD APUs for our 300-Series and 400-Series AM4 motherboards based on the latest AMD Combo PI version 1.0.0.0. These BIOS versions are expected to be released in May this year.
At this point, we are still performing extensive testing on our existing lineup of 300- and 400-series AM4 motherboards to verify potential compatibility for the next-gen AMD Ryzen CPUs. To be clear: Our intention is to offer maximum compatibility for as many MSI products as possible. Towards the launch of the next-gen AMD CPUs, we will release a compatibility list of MSI AM4 motherboards. Below is a full list of upcoming BIOS versions which include compatibility for the next-gen AMD APUs for our 300-Series and 400-Series AM4 motherboards based on the latest AMD Combo PI version 1.0.0.0. These BIOS versions are expected to be released in May this year.
158 Comments on MSI Issues Clarification on Next-Gen AMD CPU Support on 300-series Motherboards
I cant remember....all the days run together now....
a) create a mess
b) piss off people
c) let some company shit its pants and quickly deny the crap
d) issue follow up "breaking news"
I personally own an MSI 400-series motherboard and a 2700X. If MSI gets away with depriving Zen2 to 300-series, it will deprive Zen3 to 400-series. I intend to buy a Zen3 in 2020.
MSI was just testing waters to see if they can go Intel on us. This happens more often then we know in real world. :D
And your 'sources' were wrong, incorrect, not giving rightful information, whatever words you'd rather use, and so you ended up spreading misinformation too.
'clarification' also seems like a very weasely way of saying 'so yeah our last story was a lie, MSI says updates ARE coming'Because the information was still wrong, and not from an official MSI source. It was a single customer service rep, there have been a lot of instances of customer service not actually knowing anything outside of their scripts.
I do not see whats the issue was or is when MSI itself said they were at fault for misinformation.
At least now we have solid confirmation on the facts.
One has to learn, whether in a business or a government agency, low level employees are not allowed to speak on behalf of the whole organization, only about their narrow lane, because it nearly always causes problems for the organization as a whole. Almost everyone works like this.
People, if you have a problem with the situation, complain to MSI. The folks at TPU are doing their job, the right way. Whining and complaining about it only makes you(and you know who you are) look like entitled special-snowflakes. Such behavior is getting very tiresome. Grow up and knock it off. Show some self-respect and dignity for crying out loud.
Copy/Pasted again "MSI Customer Support has regrettably misinformed an MSI customer "
Customer service rep worked for THE MSI. President of USA is the President of USA does not matter how much brain he got on his shoulders.[/QUOTE]
And ANY time there are low level people that closest on behalf of a company, they are almost always wrong and cause problems because they bring bad press and even commit an organization to something untrue. That is why most organizations don’t allow this.
You are obviously not a senior level person in anything or you would know these things.
Copy/Pasted again "MSI Customer Support has regrettably misinformed an MSI customer "
Customer service rep worked for THE MSI. President of USA is the President of USA does not matter how much brain he got on his shoulders.[/QUOTE]
So you want to live in a world where people (most importantly), companies can be destroyed because someone mis-spoke and you just could not be bothered to check with the real source.
Once again, there was nothing wrong with TPU reporting this story, it was how they reported this story with the crazy headline slamming MSI...If you cannot understand the harm that can be done, then you just do not care about values...
If this was unintended, MSI need to do a better job in the future. If they were testing the waters - let's just say even JHH had to back-peddle previously.
IMAGINE