Monday, February 12th 2024
Arrowhead CEO Apologises for Helldivers 2 Server Issues
Hey Everyone,, thank you for your patience during the server maintenance. With it we deployed three "rapid-fixes" aimed at improving the situation with rewards often not being handed out properly, login-issues, and server capacity. To speak in technical terms, our services as well as our partner services have a rate limiter that denies connections beyond a volume per minute to prevent the entire system from failing. We managed to increase the rate limit from 10,000/min to 20,000/min and the total capacity of concurrent players was increased from 250,000 total to 360,000 total. This was however still not enough as the player count jumped to 360k after 5 1⁄2 minutes.
As such, the issue with login remains. If for any reason you get the "Failed to connect to server"issue it means that the maximum number of login requests for that particular minute is exceeded and/or that the servers are full and will require someone to log out before allowing new players in. As mentioned above, the increased capacity should require less retries to get in.
As for the reward issue, the fix was mitigated but not resolved. And without additional server maintenance this will still not work as intended. If you get the issue you can try rebooting the game to increase the chances of it being reset. This is due to the high traffic on the servers leading to rewards not being tracked correctly by our servers.
I know the progression issue is frustrating, especially for newer divers that want to unlock sweet gear. For now, please once again accept our sincere apologies for the issues you're facing and rest assured, we're doing our utmost to make it right. In order to do so, right now it is crucial that our team gets some sleep and we will be back at this again in a few hours.
Regards,
Source:
Helldivers 2 Steam Profile
As such, the issue with login remains. If for any reason you get the "Failed to connect to server"issue it means that the maximum number of login requests for that particular minute is exceeded and/or that the servers are full and will require someone to log out before allowing new players in. As mentioned above, the increased capacity should require less retries to get in.
I know the progression issue is frustrating, especially for newer divers that want to unlock sweet gear. For now, please once again accept our sincere apologies for the issues you're facing and rest assured, we're doing our utmost to make it right. In order to do so, right now it is crucial that our team gets some sleep and we will be back at this again in a few hours.
Regards,
- Johan Pilestedt, CEO of Arrowhead Game Studios
25 Comments on Arrowhead CEO Apologises for Helldivers 2 Server Issues
Nice to see that they're being straight forward with the current status of things. Here's hoping they keep improving.
I liked the game, it's fun, it's generous, it's a breath of fresh air and I hope issues will quickly be resolved !
Every single time. lol
Screen-space global illumination: off
Anti-aliasing: off
Highly advise the amdgpu-pro drivers instead. Been playing most of the day issue free other than server pain.
I see the game was updated in the middle of night. so will see if this helps in today's play session later.
Interesting post and theory I came across:
Helldivers/comments/1arkiar
Try turning off Hardware Accelerated Graphics Scheduling.
Going to install these now and test them.
If the servers let you play, anyways...
I did still have one crash. Also ran into that server limit message it cleared up for me in about 2 mins.
So I tested them. They seem fine and pretty playable as long as you don't turn on Global Illumination or AA. Why those affect it, I have no idea.
EDIT: Yeah those drivers didn't do much for me. My best luck with still with the AMD Pro drivers, but honestly it's just more reliable to play on my 6900 XT. :(