Friday, January 24th 2025
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Reports Suggest ASUS Quick Release System Inflicting Physical Damage on GPU PCIe Interfaces
HXL/9550pro and HardwareLuxx's Andreas Schilling shared evidence of the ASUS PCIe Q-Release Slim—the manufacturer's latest ejection mechanism—causing damage to graphics card PCIe connectors. Recent feedback suggests that repeated usage can scrape or grind off material present on a card's interface. HXL gathered critiques from multiple sources (owners of Intel 800 and AMD 800 series boards), and linked a relevant Bilibili video. The footage presents a damaged GALAX RTX 4070 Ti HOF OC LAB model, following sixty quick release cycles—paired with a ROG Strix B850-A Gaming Wi-Fi S motherboard. Tony Wu, ASUS China's general manager, eventually weighed in on community discussions—stating that he will investigate this matter and report back with his findings.
Schilling expressed similar frustrations—his chosen platform is producing unwanted results: "I'm not happy with the solution either. We use the Strix X870E-E Gaming for testing the graphics cards. So I have had to remove graphics cards from the slot a few dozen times. This didn't always go smoothly and very often the (GeForce RTX 5090) card got stuck in the slot. First damage visible." Press outlets have picked up on the recent surge in Q-Release Slim user feedback—several publications have gathered additional examples of the new mechanism inflicting damage on a variety of graphics card models.UNIKO's Hardware added their two cents, after analyzing HXL's posts: "I still don't think the scratches would affect the operation of a graphics card. The golden pads matter, based on what I have seen in the repair videos on Bilibili. For PCB/golden finger cracks, technicians usually use glue with UV light to fill and shape the gap. The messed up part would be the PCB layer of 12 V somehow making contact with the ground layer—then it would be the end for said card. However, I don't dare to say the same for Gen 5 cards—as signal stuff is just the next level."
ROG Global: "The PCIe Slot Q-Release Slim is one of the latest ASUS DIY-friendly innovations. With this mechanism, users will not need to release a tricky latch or even press a button to release their graphics card from the slot. Simply tilt the card toward the latching mechanism to automatically unlock it from the PCIe slot. This makes upgrades and maintenance easier than ever before."
Sources:
Bilibili Video, HXL/9550pro Tweet, Andreas Schilling Tweet, VideoCardz, Tom's Hardware, Wccftech, ITHome
Schilling expressed similar frustrations—his chosen platform is producing unwanted results: "I'm not happy with the solution either. We use the Strix X870E-E Gaming for testing the graphics cards. So I have had to remove graphics cards from the slot a few dozen times. This didn't always go smoothly and very often the (GeForce RTX 5090) card got stuck in the slot. First damage visible." Press outlets have picked up on the recent surge in Q-Release Slim user feedback—several publications have gathered additional examples of the new mechanism inflicting damage on a variety of graphics card models.UNIKO's Hardware added their two cents, after analyzing HXL's posts: "I still don't think the scratches would affect the operation of a graphics card. The golden pads matter, based on what I have seen in the repair videos on Bilibili. For PCB/golden finger cracks, technicians usually use glue with UV light to fill and shape the gap. The messed up part would be the PCB layer of 12 V somehow making contact with the ground layer—then it would be the end for said card. However, I don't dare to say the same for Gen 5 cards—as signal stuff is just the next level."
ROG Global: "The PCIe Slot Q-Release Slim is one of the latest ASUS DIY-friendly innovations. With this mechanism, users will not need to release a tricky latch or even press a button to release their graphics card from the slot. Simply tilt the card toward the latching mechanism to automatically unlock it from the PCIe slot. This makes upgrades and maintenance easier than ever before."
37 Comments on Reports Suggest ASUS Quick Release System Inflicting Physical Damage on GPU PCIe Interfaces
This is ignoring the point that the damage wasn't done to the connection traces anyway and instead was done directly to the PCB. Again, if the damage was being done to the motherboard then that's more acceptable to me but the fact that it's the motherboard's own connector causing damage to a third party product is very worrying as, again, good luck getting either party to honour any warranties - for this fact alone this needs to be addressed if it can be found that the connector is at fault (and not just the reviewer ham fisting the card into the slot and having caused damage that way or something)
However, this is yet another reason in the myriad of reasons why ASUS products are forbidden in my household. I've had multiple products from them over the years and not a single one was of decent build quality or had decent software.
Furthermore, the language in the section refers to the connector "Since the connector defined in Section 6.2 has far more than 0.127 mm wipe length..." Maybe I'm misinterpreting this but that's why I'd like to see clearer language that can't be misinterpretted, I just can't find it in that document. I disagree with this premise as you need to define what "regular use" is and need some sort of criteria of what threshold that pushes it into "drama" territory is then. Also, I have never heard of reviewers complaining about PCBs becoming damaged, or anyone for that matter, from using the connector (minus causing damage by attempting to force a card in when it isn't aligned) - why should it be expected for a slot to damage the card if this hasn't been the case?
I feel like this criteria would've made any reports of issues with the 12v2x6 pin power connector "drama" and not consumer advocacy - look how that turned out after months of investigation thanks to a very small number of initial reports.
I think I'm already above 20 times graphic card changes wiht my mainboard which I bought in may 2023.
different cases, different graphic cards, changing the tower cooler, cleaning and such.
My ASUS mainboard require to pull out hte graphic card from the case to add a wifi module.
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there is no pardon for a 150€ mainboard to damage my 700€ graphic card. I use one of the cheaper, low level entry graphic cards. check those rma sites and those gpu repair videos. That is a massive problem which asus has with those damaged gpu slots. When those fingers are damaged it is a warrany denied by the graphic card manufacturer.
Amd/comments/1id5hwn
It works, as long as you don't reach the allowed number of changes in this slot
Well well.....and given how epic Asus RMA centers are in the US (can only talk about Germany myself) I wish everyone Rog ally tons of luck xD.
Based on that as a first time asus mainboard buyer - that was my last asus mainboard most likely. Only reason to buy would be very high price reduction for similar mainboard
If you bend a wire coat hanger ninety-degrees for sixty times in a row it will break. This is not a normal use-case and usually most people accept this isn't how wire coat hangers are supposed to be used.
We still bend them into odd shapes because they're useful for all kind so things other than hanging up clothing.
That doesn't mean the manufacturer or designer of wire coat hangers is somehow negligent.
Your analogy would apply if people were using their GPUs to do pullups in their doorway while hanging from the PCI slot.
Anyway, ASUS came out with an update and "promise" to replace any items affected by their design - we'll see how well that promise holds up I guess and hopefully people don't need to use it. If ASUS never changes the release mechanism ever from this point on then I'll accept that ASUS has confidence that it was only user error - if they ever change it in any future product then it's safe to say they found it faulty but just weren't willing to accept the cost of designing a replacement and fixing all affected boards in the market currently.