Saturday, January 21st 2012

Anno 2070's Draconian DRM: Ubisoft Loosens Restrictions. Slightly

Last week we brought you news of Ubisoft's hard three machine activation limit on Anno 2070 and how it scuppered a review by Guru3D when they swapped out graphics cards. Guru3D's post then went viral on the web and it appears that this has put sufficient pressure or 'heat' on Ubisoft to relax the restrictions just a tiny bit, since they weren't going to use any more Ubisoft games for benchmarks. So what have they done? Allowed an unlimited number of graphics card swaps. That's it, everything else stays the same, so if other components such as the CPU, motherboard etc are changed, then one will still run into this frustrating brick wall and have to get in touch with customer support to reset the activations.
Interestingly, before the restriction was lifted and after writing their initial article and vowing not to use Ubisoft titles any more over this issue, Guru3D changed their mind, because they feel that by continuing, they ensure that issues like this are kept in the public eye and can be addressed, with the hope that the company will see sense eventually:
In our opinion not writing about something is the most bad thing you can do and as such we decided to continue with that article. By excluding Ubisoft from the benchmarks we'll never be able to address issues like this DRM story, and they'll continue what they are doing. In fact if we'd have excluded Ubisoft titles we never would have been able to report about this issue.

By posting an article and explaining/mentioning DRM time after time, there will be more awareness about it and in the end that message will get across to Ubisoft and the producer. In the hope that one day they'll see the light.
Note that in an update to their original article, Guru3D explained that they were given unlimited activations after contacting support, to allow them to complete their review. Just after their review was finished however, Guru3D received the following email from the developer, BlueByte, which formally advised them of the policy change:
Hi Hilbert,

Just wanted to let you know, that we now remove the graphics hardware from the hash used to identify the PC.
That means everyone should now be able to switch the GFX as many times as he/she wants.

Cheers,
Note that it's not explained whether this change applies only to this one game, or all of Ubisoft's titles, which is quite important to know, really. Finally, whether this small change is really sufficient to satisfy customers of Anno 2070 rests with the individuals who purchase the game and is bound to vary from gamer to gamer. Presumably, one who changes their hardware more frequently may not feel that this improvement goes far enough. Still, however you look at it, it's a step in the right direction.

We feel that if any DRM must be applied, that the account-based style used with Steam is the best way to go and punishes the honest customer the least. At the same time, it gives back quite a few benefits in that it allows use on an unlimited number of PCs (not all at once!) easy application management, social features and more.
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45 Comments on Anno 2070's Draconian DRM: Ubisoft Loosens Restrictions. Slightly

#26
pr0n Inspector
MikeMurphyMost of you are missing the point.

People shouldn't have to contact Ubisoft to be permitted to use the software they purchased. The DRM is needlessly restrictive which tells me that Ubisoft is completely out of touch with consumers.
The user didn't not purchase the software. He purchased a license which allows him to use the software in a manner agreed by both parties, e.g. EULA and/or TOS.
Posted on Reply
#27
MikeMurphy
pr0n InspectorThe user didn't not purchase the software. He purchased a license which allows him to use the software in a manner agreed by both parties, e.g. EULA and/or TOS.
Thanks, give yourself a gold sticker for the needless correction.

My point is not a question of law but rather a question of business practices.
Posted on Reply
#28
Mr McC
Moreover, EULA's are not etched in stone and a court of law may deem them to be abusive and therefore null and void.
Posted on Reply
#29
gorg_graggel
truehighroller1I will help them get through to you, or try to I can assume..

We don't like it period.

Was that clear enough or?

I want to be able to change my shit in my,,, pc when ever I feel like it and not run out of activations period.

I want to be able to play my game for ever and ever for eternity if I feel a need to.

I would like you to get the f, out of my life, after I buy, the title.

I think that sums it up in a couple more ways for you sir.



Also, stop charging us for garbage add-ons if that's what you want to call them and let the community mod again like it used to be. Just make the game run correctly which is why I pay you at the beginning.
just for the record...

i'm not part of the gaming industry and i don't get why you attack me in that way...
i just answered one guys question and added some inside info, because i happen to know a few people on the inside and felt it was important to say that mistakes tend to be taken out of context to suit people's need to bitch...
Posted on Reply
#30
ypsylon
Who the hell cares about Ubi$oft. If you are against DRM then you don't acknowledge existence of those thieves. If you want to play then there is simply no point bitching about it. Deal with it or stand against DRM mafia. It is simple choice.

Be a man/woman, don't support Ubi, Steam or any other DRM Stalinism.
Posted on Reply
#31
newtekie1
Semi-Retired Folder
MikeMurphyMost of you are missing the point.

People shouldn't have to contact Ubisoft to be permitted to use the software they purchased. The DRM is needlessly restrictive which tells me that Ubisoft is completely out of touch with consumers.
Not needlessly, it serves a purpose and does it very well.

Windows users should have to either by your logic, but that is how software works. Activation limits prevent one person from giving it to all of their friends. It doesn't stop experienced pirates, and it isn't meant to, it is designed to stop casual pirates.
Posted on Reply
#32
truehighroller1
pr0n InspectorThen make your own stuff and don't rely on anyone.
A customer is nothing more than a wallet with legs. and I'm quite confident that you are not one.

but whatever, everyone is the center of the universe and they can complain about anything and everything.
I said I pay you initially, so why the heck are you complaining?

Why did you just automatically resort to snide remarks about my character?

Shows lack of education IMO.

I'm a college Graduate and a Father of three, and a Husband. I work in the I.T. industry. I own a house a car. I pay my bills on time every month.

Don't assume anything about people you don't know. It makes you look very UN-educated.
Posted on Reply
#33
truehighroller1
newtekie1Not needlessly, it serves a purpose and does it very well.

Windows users should have to either by your logic, but that is how software works. Activation limits prevent one person from giving it to all of their friends. It doesn't stop experienced pirates, and it isn't meant to, it is designed to stop casual pirates.
Actually this is so not true. They've " Microsoft " has heard from me numerous times in the past because I do upgrade parts allot and I haven't had an activation fail me on my copy of Windows 7 64bit Ultimate once and I have activated it massive amounts at this point, massive.

I don't know if this is how it is for everyone, or just me because they see my history with upgrading all the time.. None the less I haven't had to talk to them in a long time. I can't even remember the last time.
gorg_graggeljust for the record...

i'm not part of the gaming industry and i don't get why you attack me in that way...
i just answered one guys question and added some inside info, because i happen to know a few people on the inside and felt it was important to say that mistakes tend to be taken out of context to suit people's need to bitch...
No one wants to talk to your insider " friends " at all, after paying, for the game, once!

Sorry but you acted like an industry muse so I started talking to you like one.

Also sorry about the double post, normally i would have multi-quoted.
Posted on Reply
#34
gorg_graggel
well, if you work in the it industry it should be pretty common to to you to need to contact support...why should it be any different in the games industry?
Posted on Reply
#35
qubit
Overclocked quantum bit
gorg_graggelwell, if you work in the it industry it should be pretty common to to you to need to contact support...why should it be any different in the games industry?
There's quite a big difference. If your PC goes wrong, then obviously you must contact support. However, this is DRM that's being imposed on you, so it's totally different. If Ubisoft implemented their activation in the same way as Microsoft does, then I'd have much less of a problem with it. I'll second Newtekie's post that he's activated many times without having to speak to anyone. At the most, you have to do an automated activation over the phone. While it's not the most convenient and you have to enter some long numbers into the phone and the PC, a little patience pays off in you getting your activation code.

However, the most ridiculous thing about Ubisoft's DRM, is that it's implemented within the Steam framework, which is itself account-based DRM and works very well. So, what's their problem with it? They're basically saying that Steam isn't good enough for them and making the customer put up with two DRM schemes in parallel. That's not on in my book and is why I won't buy this game, regardless of how good it is.
Posted on Reply
#36
truehighroller1
gorg_graggelwell, if you work in the it industry it should be pretty common to to you to need to contact support...why should it be any different in the games industry?
truehighroller1Actually this is so not true. They've " Microsoft " has heard from me numerous times in the past because I do upgrade parts allot and I haven't had an activation fail me on my copy of Windows 7 64bit Ultimate once and I have activated it massive amounts at this point, massive.

I don't know if this is how it is for everyone, or just me because they see my history with upgrading all the time.. None the less I haven't had to talk to them in a long time. I can't even remember the last time.
Read the quote from my self that was right above your post.
Posted on Reply
#37
gorg_graggel
well, i have to constantly call other companies about licensing stuff.
especially microsoft is very "special" in terms of business licensing models.
it's ridiculous how much fuss it causes to get information out of them...or even between how much people you have to be transfered on the phone until you get the answers you need...
granted, their normal home customers have much less difficulty. but ms makes most of their money in the business category. and i think it's the primary "target audience" that should be compared here. you have a limited amount of free calls and then you have to pay money to actually get an answer from them.
also ms has much more resources and can take care of automated systems much more easily.
they actually have training courses to train people in understanding their licensing model...

so long story short...ms is not the right company to make a comparison here...


edit: and to get out of this discussion...my free time is precious and because my internet connection was unstable over the weekend i couldn't spend my time in swtor. i'm gonna stop worrying about other peoples opinions, which i will now do for the rest of the evening. feel free to join me on the server "tott doneeta"...
i don't like drm, but i understand the need for it...there have been overstepped boundaries and mistakes are constantly being made. and this applies to both sides.
as long as there are people out there who don't give a shit about behaving as idealistic, as users of a tech enthusiast site unsurprinsingly do, there will be the need for drm, period...
Posted on Reply
#38
truehighroller1
gorg_graggelwell, i have to constantly call other companies about licensing stuff.
especially microsoft is very "special" in terms of business licensing models.
it's ridiculous how much fuss it causes to get information out of them...or even between how much people you have to be transfered on the phone until you get the answers you need...
granted, their normal home customers have much less difficulty. but ms makes most of their money in the business category. and i think it's the primary "target audience" that should be compared here. you have a limited amount of free calls and then you have to pay money to actually get an answer from them.
also ms has much more resources and can take care of automated systems much more easily.

so long story short...ms is not the right company to make a comparison here...
The company that I work for is Cisco Gold certified and a Microsoft Gold partner and I don't remember ever having to reach out to them while imaging laptops for every one, or desktops or servers for that matter now I think of it. I have to talk to Cisco more.

I call shenanigans.
Posted on Reply
#39
gorg_graggel
well surprise...different people, different experiences...

plz stop calling me a liar thank you...

edit: last comment, i promise... :p
Posted on Reply
#40
newtekie1
Semi-Retired Folder
truehighroller1Actually this is so not true. They've " Microsoft " has heard from me numerous times in the past because I do upgrade parts allot and I haven't had an activation fail me on my copy of Windows 7 64bit Ultimate once and I have activated it massive amounts at this point, massive.

I don't know if this is how it is for everyone, or just me because they see my history with upgrading all the time.. None the less I haven't had to talk to them in a long time. I can't even remember the last time.
Buy an OEM copy and have some fun then, because I've had a few of my Win7 OEM keys blacklisted already because I've upgraded too many times and moved it to too many computer. But that is the idea of an OEM key, it is for one computer only, retail keys don't have the restriction of limited activations and will auto reactivate after an upgrade. Though I have had to call the toll free number to do it.
truehighroller1The company that I work for is Cisco Gold certified and a Microsoft Gold partner and I don't remember ever having to reach out to them while imaging laptops for every one, or desktops or servers for that matter now I think of it. I have to talk to Cisco more.

I call shenanigans.
It is called Volume Licensing, look it up.
Posted on Reply
#41
truehighroller1
newtekie1Buy an OEM copy and have some fun then, because I've had a few of my Win7 OEM keys blacklisted already because I've upgraded too many times and moved it to too many computer. But that is the idea of an OEM key, it is for one computer only, retail keys don't have the restriction of limited activations and will auto reactivate after an upgrade. Though I have had to call the toll free number to do it.



It is called Volume Licensing, look it up.
Been down the oem ROAD every single time since Windows ME.

Yes it is, yes it is. I don't really need to look it up to be honest with you.

You can all take turns sticking up for the corporate masters like sheep or break with the ones that follow so to say.
Posted on Reply
#42
pr0n Inspector
truehighroller1I said I pay you initially, so why the heck are you complaining?

Why did you just automatically resort to snide remarks about my character?

Shows lack of education IMO.

I'm a college Graduate and a Father of three, and a Husband. I work in the I.T. industry. I own a house a car. I pay my bills on time every month.

Don't assume anything about people you don't know. It makes you look very UN-educated.
Did you or did you not purchase an end-user license for Anno 2070?

Yes: Complain all you want, but you are still just a wallet with legs to Ubi.
No: then why are you complaining?

Why don't you open your eyes to the reality? Digital data is nothing like real world objects. The inevitable future is that everything needs to be online, are uniquely identifiable and tied to your name, which must be verified to be a real one.

oh and BTW I'm a dirty illegal immigrant from Mehico, now stealing your jobs and women in the Glorious Amerika. It's completely true. :roll:
Posted on Reply
#43
xenocide
I've said it dozens of times and I'll keep saying it--The only people hurt by DRM are legitimate customers.
Posted on Reply
#44
ebolamonkey3
I guess I'll just get this on Steam when they have it on sale for $5.
Posted on Reply
#45
TC-man
Okay, what if you need to diagnose a PC problem yourself by removing ram modules, videocards, harddrives, switching soundcard/lan card to an other PCI/PCI-E slot because an irq conflict etc. vice versa? All these, I believe, will be detected as hardware changes. And now you can't use Anno 2070 to test processors (e.g. the threaded performance of different Intel or/and AMD processors in the game) or to test different brand ram and/or SSD to see how much impact they have on loading time in Anno 2070 and so on.

I wouldn't buy such game with so many restrictions for 50 Euros or USD. Now it's looks more like a rental because the DRM implemented service with intrusive restrictions and all, so the price needs to be lower, the actual rental price. After all, Ubisoft will stop the service for this game after several years, so no DLC, no support, no patches etc.; why buy a game that you probably can not play after a few years, unless Ubisoft is unlocking the games, or you will have to re-buy a DRM-free version, I guess.
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