Thursday, August 17th 2023
Western Digital in Trouble Over Failing Portable SSDs
Over the past few months there have been reports of issues with SanDisk portable SSDs and Western Digital released a firmware update in May that was meant to prevent the drives from "unexpectedly disconnect from a computer". However, it appears that this firmware update didn't solve the problem and Western Digital is now being taken to court over drives not just having disconnect issues, but also randomly failing. The court case is expected to become a class action suit, as the plaintiff claims that the issue of failing drives affect tens, if not hundreds of thousands of people in the USA.
The models included in the complaint includes the SanDisk Extreme Pro, Extreme Portable, Extreme Pro Portable and WD My Passport SSD. A further firmware update was released in July, which is said to have made the issues even worse, with data being lost on drives or being inaccessible to drive owners. In some cases the drives go into read only mode, but sometimes this means that the drives become inaccessible to the OS, which in turn also means dataloss to the user. Time will tell how this plays out, but it's not looking great for Western Digital, but it wouldn't be the first time a storage device maker has been taken to court over failing products.
Sources:
Complaint in PDF format, via the Register
The models included in the complaint includes the SanDisk Extreme Pro, Extreme Portable, Extreme Pro Portable and WD My Passport SSD. A further firmware update was released in July, which is said to have made the issues even worse, with data being lost on drives or being inaccessible to drive owners. In some cases the drives go into read only mode, but sometimes this means that the drives become inaccessible to the OS, which in turn also means dataloss to the user. Time will tell how this plays out, but it's not looking great for Western Digital, but it wouldn't be the first time a storage device maker has been taken to court over failing products.
45 Comments on Western Digital in Trouble Over Failing Portable SSDs
I own RTL and ASM based USB to nvme readers due to my work nature... firmware development for ASM ones pretty much ceased and can have problems with modern drivers, ASM really exhibits some problems with certain controllers. RTL ones do update very often, especially Sabrent does the job well. I have JMicron for SATA only... it does what it does, it has become a rare used item these days.
Other than that... using external OS boot drives... Samsung T7 has proven to be the perf/price king. It is used daily for repair tasks and diagnostics. So far, no problems.
"Never attribute to malice that which is adequately explained by stupidity", but they did it more than once so I'm not inclined to believe it was an honest mistake.
www.stellarinfo.com/blog/sandisk-ssd-40000-hour-death-bug-2022/
Also, Cisco Field Notice concerning SSDs dying at the 40k hour mark:
www.cisco.com/c/en/us/support/docs/field-notices/705/fn70545.html
Many of those, if not most, are built by SanDisk or using their controllers.
I mostly look at enterprise drives but they do exactly the same with consumer hardware:
arstechnica.com/gadgets/2023/08/sandisk-extreme-ssds-are-still-wiping-data-after-firmware-fix-users-say/
In 2020 Western Digital released the WD_Black P50 Game Drive SSD, the (back then) fastest external SSD with a USB 3.2 Gen2x2 connection and transfer speeds of up to 20 Gbit/s. The only issue was that the drive achieved said speeds only in their product sheets. In real life the drive would disconnect when used via the USB 3.2 Gen2x2 connection! ComputerBase did report on it and even contacted Western Digital for a statement as you can see in their follow ups.
TL;DR: after 2,5 years and several firmware updates the issue is still not fixed, instead WD put the blame on the user setups (which is basically debunked by testing on different setups). The cherry on the cake: the drive is still on sale by WD. The later released WD_Black P40 Game Drive SSD doesn't have the issue. Everything is pointing to the controller (ASMedia) being the issue, which can't get fixed with a firmware update.
Consumer protection is apparently insufficient for to-big-to-fail international companies that keep ripping off folks with trash products. QA reduced to increase shareholder revenue. Governments not interested to go after them. The only thing you can do as a consumer: never buy at release! Do your own research. Often user reviews are more insightful than "professional reviews" who quite often don't report or report delayed on issues because of the "Conflict of Interest". :) Don't award them with your hard earned money, spend wisely.
corruptionlobbying. The same is true for any company knowingly doing illegal things, from Ford choosing to let people burn alive in Pinto to Facebook manipulating users to keep them riled up.www.canonrumors.com/forum/threads/western-digital-releases-firmware-to-address-sandisk-drive-failure-and-data-loss.42688/#post-969731