Tuesday, August 6th 2024
Intel 13th Gen and 14th Gen Processor RMA Didn't Go Through? Reach Out to Intel
Intel on Monday (08/05) provided additional information on its recently announced 2-year worldwide warranty extension for select models within its 13th Gen and 14th Gen Core desktop processors based on the "Raptor Lake" silicon. It mentioned that those who made unsuccessful RMA claims for their processors can reach out to Intel Customer Support for further assistance and remediation. This should prove especially useful for all those that tried to make RMA claims for their processors when these instability issues first came to light, but were met with RMA claim rejections.
Intel also listed out the exact processor model numbers affected by the instability issues, which are eligible not just for the warranty extensions, but also RMA claim assistance. These include every processor model within the 13th- and 14th Gen that are based on the larger "Raptor Lake" or "Raptor Lake Refresh" silicon, which has eight "Raptor Cove" CPU cores, four "Gracemont" E-core clusters, 2 MB of L2 cache per P-core, and 4 MB of L2 cache per E-core cluster. Several processor models within the 13th and 14th Gen are based on the older "Alder Lake" silicon with 1.25 MB of L2 cache per P-core, and 2 MB of L2 cache per E-core cluster. These chips are unaffected by the issue, as are entry-level processors based on the H0 die that only has up to six P-cores, and no E-core clusters.
Source:
Intel
Intel also listed out the exact processor model numbers affected by the instability issues, which are eligible not just for the warranty extensions, but also RMA claim assistance. These include every processor model within the 13th- and 14th Gen that are based on the larger "Raptor Lake" or "Raptor Lake Refresh" silicon, which has eight "Raptor Cove" CPU cores, four "Gracemont" E-core clusters, 2 MB of L2 cache per P-core, and 4 MB of L2 cache per E-core cluster. Several processor models within the 13th and 14th Gen are based on the older "Alder Lake" silicon with 1.25 MB of L2 cache per P-core, and 2 MB of L2 cache per E-core cluster. These chips are unaffected by the issue, as are entry-level processors based on the H0 die that only has up to six P-cores, and no E-core clusters.
35 Comments on Intel 13th Gen and 14th Gen Processor RMA Didn't Go Through? Reach Out to Intel
The statement from Intel saying people that had an unsuccessful rma claims can contact customer support sounds bad. It sounds more like oops they got caught try the RMA again and you might get approved. IMO it seems like Intel is doing the bare minimum, I think they need to apologize for denying returns and send emails to customers who previously got denied requests.
As far as I know, no information was yet anywhere given on topic whether less cache may save the CPUs from degradation (burning the ring bus). Alder Lake seems to be resistant to the ring bus burning problem, since it operates at lower voltages than Raptor Lake CPUs. As far as I know there is no evidence that Alder Lake burns as well, might take some years to degrade (if it degrades).
Intel just decided to release whatever and name it all Raptor Lake down to giving these many times re-released and rebranded Alder Lake chips the Raptor Lake code name (and they are NOT Raptor Lake parts) - which is causing such massive confusion, especially with things as they stand. It's basically false advertising.
They are physically different, here's a photo of both of them side by side, from this review. Basically since Intel just decided to straight up lie about the products they're selling, if your chip has C0 or H0 core stepping it's an Alder Lake part, if it's got B0 it's a Raptor Lake part.
Amongst other last-minute and post-launch decisions Intel took regarding 12th to 14th Gen CPUs, if you are in the market for an Alder Lake processor that is capable of executing AVX-512 instructions, look for an i5-12600K, i7-12700K or i9-12900K which contain the old round Intel logo instead of the new square one as seen on the picture above. This should clear any and all confusion regarding the crap Intel made here.
If your chip's Intel logo is round, congratulations, it's probably AVX-512 capable.
I guess they tried to reuse partially defective Raptor Cove cores which did not make it to a higher tier CPU?