Tuesday, August 6th 2024
Intel 13th Gen and 14th Gen Processor RMA Didn't Go Through? Reach Out to Intel
Intel on Monday (08/05) provided additional information on its recently announced 2-year worldwide warranty extension for select models within its 13th Gen and 14th Gen Core desktop processors based on the "Raptor Lake" silicon. It mentioned that those who made unsuccessful RMA claims for their processors can reach out to Intel Customer Support for further assistance and remediation. This should prove especially useful for all those that tried to make RMA claims for their processors when these instability issues first came to light, but were met with RMA claim rejections.
Intel also listed out the exact processor model numbers affected by the instability issues, which are eligible not just for the warranty extensions, but also RMA claim assistance. These include every processor model within the 13th- and 14th Gen that are based on the larger "Raptor Lake" or "Raptor Lake Refresh" silicon, which has eight "Raptor Cove" CPU cores, four "Gracemont" E-core clusters, 2 MB of L2 cache per P-core, and 4 MB of L2 cache per E-core cluster. Several processor models within the 13th and 14th Gen are based on the older "Alder Lake" silicon with 1.25 MB of L2 cache per P-core, and 2 MB of L2 cache per E-core cluster. These chips are unaffected by the issue, as are entry-level processors based on the H0 die that only has up to six P-cores, and no E-core clusters.
Source:
Intel
Intel also listed out the exact processor model numbers affected by the instability issues, which are eligible not just for the warranty extensions, but also RMA claim assistance. These include every processor model within the 13th- and 14th Gen that are based on the larger "Raptor Lake" or "Raptor Lake Refresh" silicon, which has eight "Raptor Cove" CPU cores, four "Gracemont" E-core clusters, 2 MB of L2 cache per P-core, and 4 MB of L2 cache per E-core cluster. Several processor models within the 13th and 14th Gen are based on the older "Alder Lake" silicon with 1.25 MB of L2 cache per P-core, and 2 MB of L2 cache per E-core cluster. These chips are unaffected by the issue, as are entry-level processors based on the H0 die that only has up to six P-cores, and no E-core clusters.
35 Comments on Intel 13th Gen and 14th Gen Processor RMA Didn't Go Through? Reach Out to Intel
I can envision numerous Intel users now mirroring the gif image here upon seeing the extensive list of impacted CPUs.
The situation is currently a significant challenge for Intel. It is crucial that Intel makes the right decisions moving forward because failing to do so could result in even greater complications than those currently faced.
You know what, dear customers, if you wish, feel free to contact us and have 2 years of additional warranty, once your expensive 100k cars break later after the warranty has expired, it is not our problem anymore.
Hilarious. Not to mention, selling defective products without saying it is also illegal.
i5-14500 specs
i5-14600 specs
Okay, 14500 (and lower SKUs) might be based on Alder Lake - that's 11.5 MB total L2 cache
14600, however, is based on Raptor Lake - that's 20 MB total L2 cache. Why is 14600 not listed?
Edit: 14600 is the same silicon as 14600K with lowered clocks and that equals to lowered TDP.
So 14600K is listed but the 14600 not, even thought it is clear that 14600 must be affected as well (but maybe will degrade much slower than 14600K).
They really are living on the edge.
Edit: Joke of fines:
www.nextgov.com/cybersecurity/2024/04/fcc-fines-major-wireless-carriers-200m-illegally-selling-customer-location-data/396162/
www.thehindu.com/sci-tech/technology/cybersecurity-firm-avast-faces-165-million-fine-for-selling-users-browsing-data/article67881826.ece
www.reuters.com/legal/government/harley-davidson-defeats-us-consumer-lawsuit-over-right-repair-2024-06-06/
Jokes aside, this is the way. The fire is burning, there's no use denying it anymore. Putting it out (or at least trying) is the right thing to do.
My Chromebook uses a 13th gen Intel mobile CPU, but it´s unaffected. Rumors are you can get a 10$ discount on Arrow Lake CPU..
Basically they admitted ALL 13th and 14th gen Raptor Lake CPUs are affected.
There maybe no fix afterall, and if you see symptoms, RMA it and Intel will give you another affected CPU that didn't show any symptoms, YET.
"It mentioned that those who made unsuccessful RMA claims for their processors can reach out to Intel Customer Support for further assistance and remediation. This should prove especially useful for all those that tried to make RMA claims for their processors when these instability issues first came to light, but were met with RMA claim rejections."
This looks really bad.
At the time when they don't know what is causing instability of mobile CPUs they somehow know that it's something different than the culprit of desktop CPUs. Funny.
Alderon Games was one of the few companies that shared its statistics about Raptor Lake and Raptor Lake Refresh Core i9 crash rates. The founder, Matthew Cassells, recently stated that although the company's laptops with mobile variants crashed less frequently than the desktop chips, the issue still existed on laptops. "The laptops crash in the exact same way as the desktop parts including workloads under Unreal Engine, decompression, ycruncher or similar. Laptop chips we have seen failing include but not limited to 13900HX etc.," Cassells said.
Well, you can still achieve very high frequency (and very high voltage) under heavy single core workload even on a mobile CPU while being well within TDP limit of that particular CPU.
www.indiatoday.in/technology/news/story/intel-facing-tough-time-ceo-is-now-quoting-bible-on-twitter-2577045-2024-08-05
I wish intel would stop with the E core and just produce a 16 Core to match AMD offerings.
* Alderon Games also 2/3 their company laptops already stop working intel 13/14gen due failed CPU
The reputational damage is bigger in the long run than the temporary monetary damage, especially if reputational damage means losing market share in the future and loss of revenue thereoff.
Most things are waaay more complex than what meets the eye ;) .