Thursday, April 27th 2023
AMD Releases Second Official Statement Regarding Ryzen 7000X3D Issues
AMD has today released another statement to the press, following on from controversy surrounding faulty Ryzen 7000X3D series processors - unlucky users are reporting hardware burnouts resulting from voltage-assisted overclocking. TPU has provided coverage of this matter this week, and made light of AMD's first statement yesterday. AMD ensures customers that it has fully informed ODM partners (motherboard manufacturers) about up-to-date and correct voltages for the Ryzen processor family - yet user feedback (via online hardware discussions) suggests that standard Ryzen 7000 models are also being affected by the burnout issue - this side topic has not been addressed by AMD (at the time of writing). This second statement repeats the previous one's recommendation that affected users should absolutely make contact with AMD Support personnel:
Source:
Anandtech
AMD Statement"We have root caused the issue and have already distributed a new AGESA that puts measures in place on certain power rails on AM5 motherboards to prevent the CPU from operating beyond its specification limits, including a cap on SOC voltage at 1.3 V. None of these changes affect the ability of our Ryzen 7000 Series processors to overclock memory using EXPO or XMP kits or boost performance using PBO technology. We expect all of our ODM partners to release new BIOS for their AM5 boards over the next few days. We recommend all users to check their motherboard manufacturers website and update their BIOS to ensure their system has the most up to date software for their processor.AMD has released AGESA updates to involved hardware parties, in hopes that motherboard vendors will distribute newly overhauled BIOS firmware updates to end users. AMD recommends that customers keep a watchful eye on mainboard download pages, reflecting advice already given by its many board partners.
Anyone whose CPU may have been impacted by this issue should contact AMD customer support. Our customer service team is aware of the situation and prioritizing these cases."
136 Comments on AMD Releases Second Official Statement Regarding Ryzen 7000X3D Issues
Having multiple vendors settings wrong\damaging values show AMD didn't do enough to inforce the basic that prevent that kind of CPU damage.
The damage to the Asus board, that's entirely on Asus fault though.
And it's in both party interest to prevent those kind of incidence so the responsibility is on both hands, imo at least.
I'm gonna watch the video now.
But the other boards vendor are not flawless.
AMD could also do a better job at slapping some sense into the board vendors as well.
It's also a mystery why my (MSi) board sets it to 1.35 V when I enable EXPO, but when I lower it to 1.1 V and then set it back to Auto, it's suddenly 1.2 V (and rock stable).
Asus is usually my go-to brand for motherboards, but I would have had to wait a couple of weeks for the TUF B650M-Plus Wifi, so I went with MSi this time with next day delivery. Now I'm glad I did.
From GPUs with coolers falling off the card, and AMD laptops with blocked off vents. Now we get this.
I use adaptive+negative offset on x570 btw.
There is a lot of conjecture and anectdotes out there but nothing concrete.
because the average user will have a single setting change (SATA from IDE to AHCI, CSM enabled to disabled) and have a total meltdown that somethings not working and blame everything but themselves for not reading the changelog.
Everything i'm seeing in that GN video nwo that i've had time to watch all of it, shows something i've seen in AM4 and argued with a lot of users here on TPU and on facebook about.
Board makers are not enabling or using safety features. If you don't manually set limits, things go wrong, fast.
The biggest issue i keep seeing is people enabling PBO to reach some setting like curve undervolting because a youtuber said so, and that forcibly enables all the other PBO values, often to an unlimited state that relies entirely on the CPUs hardcoded limits
They had a non overclockable CPU receive 400W in the socket and desolder itself. They had multiple boards throw unsafe SoC voltages into the SoC, as well.
The board that sent 400W in, had no VRM heatsinks - they should have been thermal throttling, but it was disabled on the board.
In all the various threads on TPU about people with stuttering issues, it always turns out they've got a motherboard with budget VRMs, PBO enabled with "auto" settings and the assumption that "motherboard limits" and VRM thermal throttles will actually do their job, when it seems to be entirely upto the CPU resulting in stuttering performance as the CPU throttles when the voltages go out of spec
PBO's got EDC (electrical max) values and TDC (Thermally constrained max) values assuming the VRM's will communicate when they're hot, and lower to a safer limit to run a middle-ground, but because theres no communication happening at all between these components the CPU seems to have to guess what the hell is going on based on the voltage it's receiving and is being forced to throttle itself to minimum clocks, rather than to TDC.
It'd be exactly like intel motherboards changing PL2 to 800W with no time limit if you enabled XMP
We've seen the same thing on intel boards too, so dont play fanboy and make this about AMD
Just a 12700 non-K, no overclocks, having a 42% performance delta on stock settings because almost none of the boards follow intels PL1 and PL2 guidelines, and either result the CPU or VRM's thermal throttling has been ongoing for years now
No one should be blaming intel or AMD for this crap, it's a result of motherboard makers ignoring CPU manufacturer specs without consequences for a very long time
With that said, I have an i7 11700 that I love just as much as I love my R7 7700X. Both are extremely versatile, highly configurable chips, especially in a good board. There's no fanboyism on my part.
The product must be fit for purpose and safe to use, and having safety features is required to get it certified for sale - having them not active at all, is a serious issue.
To be fair i misread the way your comment was written - I read your complaint about AMD boards as if you thought AMD was the source of the problem.
And I'm guilty of the same thing. I've been around PCs for a long time now and yeah, I want to squeeze every last drop of performance out of my hardware.