Thursday, April 27th 2023
AMD Releases Second Official Statement Regarding Ryzen 7000X3D Issues
AMD has today released another statement to the press, following on from controversy surrounding faulty Ryzen 7000X3D series processors - unlucky users are reporting hardware burnouts resulting from voltage-assisted overclocking. TPU has provided coverage of this matter this week, and made light of AMD's first statement yesterday. AMD ensures customers that it has fully informed ODM partners (motherboard manufacturers) about up-to-date and correct voltages for the Ryzen processor family - yet user feedback (via online hardware discussions) suggests that standard Ryzen 7000 models are also being affected by the burnout issue - this side topic has not been addressed by AMD (at the time of writing). This second statement repeats the previous one's recommendation that affected users should absolutely make contact with AMD Support personnel:
AMD has released AGESA updates to involved hardware parties, in hopes that motherboard vendors will distribute newly overhauled BIOS firmware updates to end users. AMD recommends that customers keep a watchful eye on mainboard download pages, reflecting advice already given by its many board partners.
Source:
Anandtech
AMD Statement"We have root caused the issue and have already distributed a new AGESA that puts measures in place on certain power rails on AM5 motherboards to prevent the CPU from operating beyond its specification limits, including a cap on SOC voltage at 1.3 V. None of these changes affect the ability of our Ryzen 7000 Series processors to overclock memory using EXPO or XMP kits or boost performance using PBO technology. We expect all of our ODM partners to release new BIOS for their AM5 boards over the next few days. We recommend all users to check their motherboard manufacturers website and update their BIOS to ensure their system has the most up to date software for their processor.
Anyone whose CPU may have been impacted by this issue should contact AMD customer support. Our customer service team is aware of the situation and prioritizing these cases."
136 Comments on AMD Releases Second Official Statement Regarding Ryzen 7000X3D Issues
the companies that certified them would have questions asked of them, like how are these products passing testing - does just soldering on a chip quality them, even if its not actually doing anything?
Update:
When I entered the bios to reactivate the EXPO to run the tests, I checked some parameters and to my amazement I found the SoC/uncore OC voltage option activated ( I never activated anything OC), I updated the bios a few days ago with the F10C version and after that I only activated the EXPO, nothing more. But how is it possible that the bios set me to enabled this option? probably this is the cause of these crazy voltages? then I loaded the default bios settings and enabled EXPO then I checked the SoC/uncore OC voltage option again and now the setting is on Auto.
Since only "CPU die" reached that temperature, either only one spot on the CPU got that hot - or it's a false reading.It's always in the same area as CPU and DRAM voltages
Motherboard: Giagabyte X670E Aorus Master
Ram: 32gb, G Skill, Cl 30, 6000Mhz
I have already proceeded to write to gigabyte, who replied immediately that they forwarded everything and as soon as they know more they will let me know. There is something strange in their latest F10C bios, last night I entered the bios, set the recommended bios configuration and then activated the EXPO, saved and tested the voltages with OCCT, so far so good, even the tests seemed correct, the voltages of the SoC had not exceeded 1.245v, but after a few hours while the PC was idle I looked again at the voltage values on OCCT and I saw very high values, 1.800V of the SoC. I have now deactivated EXPO.
Did the PC enter a sleep or hibernate state in that time?
Can you edit the exact motherboard CPU and RAM you have into your post, as i'm sure a lot of people are going to quote that post or screenshot it in the coming days
I don't know what to think anymore.
Anyway, I edited the above post.
As you can see in the ticket I answered them, now I'm waiting for them to give me a little clearer explanation
As an example on my 5800x3D, 0.95v let me run 3800MT/s easily at load with zero problems - but at lower loads, especially transitions like starting up a 4K youtube video, i'd get PCI-E dropouts and black screen crashes randomly. 1.10v worked but had random USB dropouts, most noticeable with my keyboard where holding W would just keep me running forward in-game after letting go, and my mic (which defaults to muted on a power up)
1.13v+ solved all of thatHibernate uses sleep at the same time on some setups - it sleeps, but on power loss resumes from hibernate.
IIRC, the BIOS option for that was 'ACPI sleep/suspend state' and listed it as "S4" or "S3 + S4" (Hibernate only, or suspend + hibernate)
I can't find this at all in my B550 board, so i cant tell what the modern default is
Without knowing what systems default to, it's safest to advise against hibernate in the meantime
Mines set to 1.15v in the BIOS (VID) but the actual voltage comes out lower after some is turned into heat by resistance
LLC settings in the BIOS counter this, but can also lead to the over volting problems people have experienced.
The entire concern people have with this current issue is that they could see 1.1v in the BIOS/software and 1.8v with a voltmeter probing the contacts