Friday, November 15th 2024
MSI Releases Brief Statement Regarding Ryzen 7 9800X3D Damage Incident
MSI has released a brief statement regarding the recent issue of a burned AMD Ryzen 7 9800X3D on the MSI Tomahawk X870 motherboard. The issue was reported over at Reddit, showing both burned CPU and socket, and currently it seems to be an isolated incident. MSI is stepping in to investigate the issue and has released a brief statement.
"Recently, we received a user report indicating damage to an AMD Ryzen 7 9800X3D processor on an MSI MAG X870 TOMAHAWK WIFI motherboard. At MSI, we are fully committed to the quality of our products and have begun investigating this incident. Additionally, we are working closely with AMD and are in contact with GamersNexus, which is independently investigating this incident. We will continue to provide updates as the investigation progresses," said MSI in its official statement.
Sources:
MSI, Reddit
"Recently, we received a user report indicating damage to an AMD Ryzen 7 9800X3D processor on an MSI MAG X870 TOMAHAWK WIFI motherboard. At MSI, we are fully committed to the quality of our products and have begun investigating this incident. Additionally, we are working closely with AMD and are in contact with GamersNexus, which is independently investigating this incident. We will continue to provide updates as the investigation progresses," said MSI in its official statement.
53 Comments on MSI Releases Brief Statement Regarding Ryzen 7 9800X3D Damage Incident
It's blindingly obvious that the edge of the socket was sheared off by the CPU that wasn't in the socket as they mashed the lever down, most likely with an excessive amount of force, and likely with some unmissable cracking/splitting noises. Why would you even power up a system after feeling/hearing that?!
The 9800X3D will draw 140A by default. I can stick weld with just 50A so it's hardly surprising stuff melted and burned...
The damage was caused instantaneously. There a lot of current going through such tiny contacts. An electric arc would melt all of it before the CPU could shut itself down. You're right, haven't noticed it. The user made a laughing stock out of himself. Should've just send an RMA to MSI or AMD.
quote in my words: The possibility that someone wanted to install the cpu in vertical position would explain this error mode to myself.
than I wonder is someone really that not smart to look a the socket - to understand how current flows - how it has to make contact - why proper placement is important? Is the small piece of paper in e.g. my ryzen 7600X just badly made? or the instruction of my ASUS mainboard regarding cpu installation badly made?
-- This is not sold anymore in black or red. I have one in red: www.thermalright.com/product/am5-secure-frame-black/
Hardware companies treat youtubers well, because they are influencers, they help selling the products. That's why they give them the hardware for free. And with the products come also press data, manuals, spreadsheets and notes. It's the stuff that all the "experts" repeat like parrots in their videos. How come they all do the same battery of tests when it comes to review cpus and gpus? It's just synthetic benchmarks and games. It's because they can't do shit. In the best scenario they know how to edit videos.
Take the 3D industry, they don't know how to test and compare the cpu and the gpus with this kind of softwares. They can only do the PugetBench and the Blender OpenData benchmark.
In this case a complete idiot mounted the cpu in the wrong way, ruining both cpu and mobo, but for the youtubers this is gold: it's an argument for one or more videos, something to talk about, something that deserves a post on their socials too. It's clicks.
The marketing guys at MSI should have closed this already saying: "we'll check the motherboard when it will be sent to us, but from what can be seen in the pictures, it looks like the user made a mistake mounting the cpu". Instead they mention GN, because the computer genius is going to make a video about this. Again, influencers.
This has turned from something as simple as the user installing the CPU upside down and now it is in the mixer. I seriously wonder if this regular occurrence would be such a big deal if the 9800X3D was not so popular in the narrative? They lambasted 9000 when it launched for a paltry 11% gain over 7000 but when the same thing happens with X3D it is a tantamount success.
Call it what you want, but HE can do shit, he simply made a living out of it!
BTW, he legitimately helped out people fired by badly managed companies, that's admirable (through industry contacts). I myself use a zero trust policy when it comes to reviewers, influencers (that word always reminds me of influenza, same thing, viral shit, it sucks for all of us) or whatever the fudge it's called. But Steve and team have thus far shown a bit of backbone and integrity, something quite rare.
And agreed on the MSI part, that should have been shutdown at the first second. No matter what you do, you make yourself or partner look like an ass. It does not matter whatever way you phrase it.
PS. Him being a nobel prize would QUITE inconvenient ;)
Its a user error, socket just got KO after a fight with a cpu badly inserted.
What's happening is going to get much, much worse before enough people are motivated enough to change things. We'll hit rock-bottom when there is no AI-free content left and browser extensions powered by AI will be used to filter out AI-written content and sites from your search results.
We are going to be fighting fire with fire, because the best tool to identify is something is AI-generated, is AI.
Hm ...
I take it this "user" who burnt 9800X3D probably did it on the first turn on of his PC.
I've upgraded many an AM4 in-situ, under a desk where I don't even bother to unplug any cables or tip the case onto its side - All that's required is putting your finger through the retention frame to hold the CPU in the socket as you close the latch, otherwise gravity wins and it falls out every time, without fail. holding the CPU in the socket isn't exactly a genius move - it's completely natural and until watching Buildzoid's theory on how this schmuk ruined his CPU and motherboard, I didn't think there was any other way to do it.
Clearly, I didn't have enough big brain energy to consider not holding the CPU in place, If I'd known that "have a race with gravity and see if you can close the retention frame faster than the CPU can fall out" was an option, I could have saved myself 2-3 seconds per install which means I've probably wasted 2-3 minutes of my life holding the CPU in place with my finger!!
/s
If you were the CEO of a new tech company who developed a new cpu, that doesn't need active cooling and offers a performance never seen before, these yt channels would call that a scam. "Until we can test it, until they send a sample to us, is not true". They would contact your company for that, saying first of all that they are a channel with millions of views and followers in every social, implying between the lines that millions of possible customers of your products listen to them. :)
[edit]
I don't mean that they can actually threaten a company, directly. It's the size of the channel and the number of followers that becomes a threat per se. I think that the reason is clear: we know how things work in social medias, how a drop of water can become a storm.