Friday, August 2nd 2024
Intel Extends Warranty by Two Years for 13th and 14th Generation Processors Amid Crashing Concerns
In a statement for Tom's Hardware, Intel has announced a two-year warranty extension for its 13th and 14th Generation Core processors. This decision comes in response to widespread reports of crashes and instability affecting a broad range of models, from high-end flagship chips to mid-range offerings. The extension effectively increases the standard warranty period from three to five years for most boxed processors, with even the limited-edition models seeing an increase from one to three years. This move aims to reassure customers and mitigate concerns about potential long-term damage to affected chips. Intel has identified excessive voltage as the root cause of the problem, which has led to unexpected system crashes and blue screens of death (BSODs), particularly during gaming and other demanding tasks.
The company plans to release a microcode update by mid-August to prevent further degradation in unaffected processors. However, this update will not resolve issues in chips that have already experienced problems, and users with malfunctioning processors will need to seek replacements. The tech giant has faced criticism for its delayed response to the issue, which has plagued users for months. In its statement, Intel also addressed concerns about Via Oxidation, clarifying that while this separate issue was discovered in 2022, it is not the cause of the current instability problems. The company claims to have implemented fixes and enhanced screening procedures for Via Oxidation by early 2023, with affected chips reportedly removed from the supply chain by early 2024.
As investigations for a potential class action lawsuit begin, Intel's warranty extension appears to be a proactive step to maintain customer trust. The company has advised users with OEM systems to contact their manufacturers directly, suggesting similar warranty extensions from system builders may be forthcoming. Below, you can see Intel's statements for Tom's Hardware, on the matter of two-year warranty extension.
Source:
Tom's Hardware
The company plans to release a microcode update by mid-August to prevent further degradation in unaffected processors. However, this update will not resolve issues in chips that have already experienced problems, and users with malfunctioning processors will need to seek replacements. The tech giant has faced criticism for its delayed response to the issue, which has plagued users for months. In its statement, Intel also addressed concerns about Via Oxidation, clarifying that while this separate issue was discovered in 2022, it is not the cause of the current instability problems. The company claims to have implemented fixes and enhanced screening procedures for Via Oxidation by early 2023, with affected chips reportedly removed from the supply chain by early 2024.
Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.Next, Intel also issued a statement for Tom's Hardware regarding the Via Oxidation issue.
In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system:Intel is also investigating options to easily identify affected processors on end user systems and will provide additional guidance as soon as possible. At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.
- For users who purchased systems from OEM/System Integrators - please reach out to your system manufacturer's support team for further assistance.
- For users who purchased a boxed CPU - please reach out to Intel Customer Support for further assistance.
The Via Oxidation issue currently reported in the press is a minor one that was addressed with manufacturing improvements and screens in early 2023.
The issue was identified in late 2022, and with the manufacturing improvements and additional screens implemented Intel was able to confirm full removal of impacted processors in our supply chain by early 2024. However, on-shelf inventory may have persisted into early 2024 as a result.
Minor manufacturing issues are an inescapable fact with all silicon products. Intel continuously works with customers to troubleshoot and remediate product failure reports and provides public communications on product issues when the customer risk exceeds Intel quality control thresholds.
69 Comments on Intel Extends Warranty by Two Years for 13th and 14th Generation Processors Amid Crashing Concerns
Intel could release a software tool to run and check for degradation but they won’t, instead they rely on unknowing users to blame everything else.
Nothing wrong with my CPU's and now just got 5 years warranty on them.
I bought my 13700KF on October 2022, so it's nice to have this unde Warranty till October 2027. That's good.
It has happened to reviewers, it has happened to regular customers, and Intel being very vague about the cause of degradations doesn't really help.
its like a car that tops out at 40 miles an hour while it should do 100 easily and then the manufacture just extends warranty, how does that help? can you send the product in if it does not meet spec now?
Intel denies RMA requests for its faulty 13th Gen, 14th Gen CPUs with instability issues Read more: https://www.tweaktown.com/news/99306/intel-denies-rma-requests-for-its-faulty-13th-gen-14th-cpus-with-instability-issues/index.html
Intel has denied two of my 14900K RMAs (instability) and stated they will confiscate or destroy them if I proceed with the warranty process.
That is my usage period so far for any microprocessor.
I'm still "stupid" enough to have bought recently an Intel NIC after my previous issues with INTEL CPUs, INTEL GPUs, INTEL NIC, Intel Chipset and outdated firmware and Issues. This time I paid more, so the NIC can be replaced anytime by myself. I was forced to sell the Printed circuit board because of a semi faulty INTEL Chip on that board a year ago.
Anyway though it's not like RMA'ing a 13th or 14th gen cpu would be a fix anyway, and we don't know if the microcode will be a fix that prevents degradation.
At this point Intel needs to offer full refunds to people who bought boxed processors. Another issue is OEM systems, Intel hasn't accepted the blame at all and points users to the SI or OEM. I wonder how many companies are going to bring up lawsuits as replacing cpus or offering full refunds is going to cost a lot of money.
This is them reducing liability in something like a class action lawsuit, too bad there isn't something like the EU's 5(?) percent of global revenues penalty/fines in other parts of the world. Although I don't believe EU's ever levied it?
What a frigging debacle. I put the PC together in December and was having issues by Jan. I swapped components, I installed new OS instances in new partitions, I poured over log files. The Intel test app came back clean. Despite that, my computer just kept crashing and it got worse over time. Finally, I found a thread discussing the motherboard CPU limits not being properly set for these CPUs and potentially damaging the chips. After struggling through a lot of BIOS config permutations, I decided to say "F it" and I just ordered an I7 (the chip I should have just bought to start with). Swapped it out and it immediately solved my problem.
It was a kind of annoying process that took longer than it should have, but I was able to get the RMA done. I've now got a new i9-14900k in a box and I'm still using the i7. Maybe when they get their shit in order and release this update and folks find it actually works, I'll use this thing in a new storage/VM server. As of now, it kind of feels like wasted money.