Monday, December 14th 2020
CD Projekt RED Apologizes to Console Gamers for Buggy Cyberpunk 2077 Release, Offers Refunds
CD Projekt RED today issued an apology to gamers for a buggy release of Cyberpunk 2077, a game that the studio treated as its magnum opus. The open-letter apology addressed to gamers at large, and signed by CDPR higher-ups; in particular expressed regret to gamers on older-generation game consoles such as the PlayStation 4 and Xbox One. Cyberpunk 2077 looks and plays terrible on these older consoles, despite the studio charging the same $60 for the title. Game assets such as textures are of the lowest possible resolution, as is the geometry, draw-distance, and even crowds and character models. In particular, CDPR acknowledged the fact that before launch, the studio hadn't shown footage of how the game plays on these older consoles, which deprived gamers of making more informed choices.
As a token of apology, CDPR offered gamers on these older consoles full refunds on their games purchased on Xbox or PSN. Those with physical copies of the game may return it to their retailers for refunds. CDPR set up an e-mail support service for those facing difficulties in getting refunds. For those who decide to give CDPR a chance at redemption; the studio promised a major game patch slated for January 2021, and a follow-up second-patch in February. The PC version of Cyberpunk 2077 is getting regular updates through all the platforms it's sold on (GOG, Steam, and EGS).
Source:
CD Projekt RED (Twitter)
As a token of apology, CDPR offered gamers on these older consoles full refunds on their games purchased on Xbox or PSN. Those with physical copies of the game may return it to their retailers for refunds. CDPR set up an e-mail support service for those facing difficulties in getting refunds. For those who decide to give CDPR a chance at redemption; the studio promised a major game patch slated for January 2021, and a follow-up second-patch in February. The PC version of Cyberpunk 2077 is getting regular updates through all the platforms it's sold on (GOG, Steam, and EGS).
103 Comments on CD Projekt RED Apologizes to Console Gamers for Buggy Cyberpunk 2077 Release, Offers Refunds
Agreed that comparing it to other games is not ideal for many reasons. There isn't any other game with an environment quite like CBP. But at the very least you can get a sense of what the hardware can do based on other games. I personally wouldn't pick an exclusive like HZD was, if I had to pick one it'd probably be RDR2. But then you have the same issue that you pointed, environment is almost all nature.
The refunds issue is again another form of overpromising. CDPR doesn't really get a say on the consoles digital stores refund policies and in Sony's case, it's a pretty shitty one (dunno about MS) in that just by downloading the game (not even playing it) you forfeit the right to refund the game, unless it is faulty, otherwise you have 14 days. It's been this way for years and everyone that has a Playstation should know about it. CDPR should also be aware of it, especially before making promises of refunds over platforms that they have no control over.
In the end you get double the frustration.
Oh no, you bought an unplayable game. $%#"$!
The game's developer said you could refund it, nice.
Oh no, the store said you don't qualify for a refund. "%#$&!
Other than IGN though, not one recommended playing/buying the game for PS4/Xbone.
No one would be complaining (or taking complaints seriously) if the only problems were minor glitches like what you just mentioned.
I have to ask, which console did you play it on? Because it's perfectly acceptable, from what I've seen, in the PS4Pro and XboneX. Just not in the base ones.
Speaking of...
www.cyberpunk.net/en/news/37043/hotfix-1-04
Visual
- Reduced vehicle appearance pop-in.
Performance & StabilityThat said, surely the overwhelming majority are fine, but it's clear this is significant.
@windwhirl Some issues have improved, others have yet to be addressed, afaik. Texture loading probably being the biggest one. Majority of people are still having tons of issues.
@EarthDog definitely not mountains out of mole-hills.
Some more information:
www.eurogamer.net/articles/digitalfoundry-2077-cyberpunk-2077-how-bad-is-last-gen-performance-and-can-it-be-improved
That said, the noise made by users and reviewers on launch forced the company to make a statement acknowledging all the issues then offering refunds surely tells us this is more than spilled milk/molehill. If it wasn't anything and 'normal' I highly doubt they would suggest refunds. I don't recall a company ever offering refunds like this before............especially for something that (you consider) insignificant.
Anyway, it's clear we'll agree to disagree... :pimp:
They said they intend to release two big patches in late Jan and Feb and hopefully that'll bring the game to a state most people are happy with (given you can never please everyone) so there's definitely hope yet.
Oh well. :)
www.google.com/amp/s/www.gamesradar.com/amp/sony-pulls-cyberpunk-2077-from-the-playstation-store-until-further-notice/
That aside, TPU already had their article up.
www.techpowerup.com/276118/sony-pulls-cyberpunk-2077-from-the-playstation-store
Yeah, sorry, was mobile... can't easily help it (can I?).