Friday, April 12th 2024

NVIDIA Points Intel Raptor Lake CPU Users to Get Help from Intel Amid System Instability Issues

According to a recently published help guide, spotted by the X/Twitter user @harukaze5719, NVIDIA has addressed reported stability problems users are experiencing with Intel's latest 13th and 14th generation Raptor Lake Core processors, especially the high-performance overclockable K-series models. In a recent statement, NVIDIA recommended that owners of the affected Intel CPUs consult directly with Intel if they encounter issues such as system instability, video memory errors, game crashes, or failures to launch certain applications. The problems seem particularly prevalent when running demanding workloads like gaming on Unreal Engine 5 titles or during shader compilation tasks that heavily utilize the processor and graphics capabilities. Intel has established a dedicated website to provide support for these CPU instability cases. However, the chipmaker still needs to issue a broad public statement and provide a definitive resolution.

The instability is often attributed to the very high frequencies and performance the K-series Raptor Lake chips are designed to achieve, which are among the fastest processors in Intel's lineup. While some community suggestions like undervolting or downclocking the CPUs may help mitigate issues in the short term, it remains unclear if permanent fixes will require BIOS updates from motherboard manufacturers or game patches.

Update: As the community has pointed out, motherboard makers often run the CPU outside of Intel's default spec, specifically causing overvolting through modifying or removing power limits, which could introduce instabilities into the system. Running the CPU at Intel-defined specification must be assured with a BIOS check to see if the CPU is running at specified targets. Intel programs the voltage curve into the CPU, and when motherboard makers remove any voltage/power limits, the CPU takes freedom in utilizing the available headroom, possibly causing system instability. We advise everyone to check the power limit setting in the BIOS for the health of their own system.
Sources: NVIDIA, via VideoCardz
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106 Comments on NVIDIA Points Intel Raptor Lake CPU Users to Get Help from Intel Amid System Instability Issues

#76
mechtech
PsychoholicNeither of my i9's have these issues.

My 14900K is locked to intel limits though, Asus default settings were insane.
My 13900HX of course is low power being in a laptop.

Both are rock solid stable.
What were Asus default settings (stock or OC to the max?)
Posted on Reply
#77
phanbuey
mechtechWhat were Asus default settings (stock or OC to the max?)
Asus aggressively overvolts and puts 4096W on turbo runtime. That's not unique to Intel though, they do that to AMD as well. Most of the stability and heat issues of the 13th and 14th gen were due to default motherboard settings.

Once you dial in the settings the chips run great.
Posted on Reply
#78
Darmok N Jalad
I'm surprised we don't see a lot more of this with the demands we're placing on PSUs and power delivery. There are a lot of watts getting chewed up, and it's not just the watts, but the spikes. If both the CPU and GPU spike at the same moment, that's a big ask for the electrical system, even when it's engineered well. Naturally, dialing back those demands helps, and it doesn't even cost you that much performance. It certainly seems like factory recommended settings would be the ideal default, but then you won't see those shiny benchmark scores that reviewers are getting, and then queue the outrage.
Posted on Reply
#79
nguyen
phanbueyAsus aggressively overvolts and puts 4096W on turbo runtime. That's not unique to Intel though, they do that to AMD as well. Most of the stability and heat issues of the 13th and 14th gen were due to default motherboard settings.

Once you dial in the settings the chips run great.
I have used 4790K on MSI board, 8700K on Gigabyte and now 13700K on MSI board, the default settings are always no power limit.

Funny thing is Asus used to be the only brand that enforce Intel limits, until recently

If Intel was not aware that pretty much all motherboard makers remove power limits on their Z board, that's just sheer incompetence
Posted on Reply
#80
ThrashZone
OnasiThat’s actually part of improper behavior we are talking about. MCE definitely should not be enabled automatically with XMP.
Hi,
Yeah well last I saw a popup after activating xmp profile pops up and asks for permission to do so
If you or anyone else doesn't want the additional feature enabled I'd say click no hehe

Otherwise disable it or stick with optimized defaults F5 I believe where none of this is enabled and this is called Stock configuration lol
phanbueyAsus aggressively overvolts and puts 4096W on turbo runtime. That's not unique to Intel though, they do that to AMD as well. Most of the stability and heat issues of the 13th and 14th gen were due to default motherboard settings.

Once you dial in the settings the chips run great.
Yeah that is a very brief window where that may happen
You can't even make it all the way through R20 without dropping off that.
Posted on Reply
#81
Gatt
nguyenI have used 4790K on MSI board, 8700K on Gigabyte and now 13700K on MSI board, the default settings are always no power limit.

Funny thing is Asus used to be the only brand that enforce Intel limits, until recently

If Intel was not aware that pretty much all motherboard makers remove power limits on their Z board, that's just sheer incompetence
ASRock is doing that since almost a year and a half. I had to post the thing on their forum and one tech showed up and said: really?

A couple of Bios' later they allowed the choice between no-limits and Intel settings. But the default mode (i.e. after every bios upgrade) was (and I guess still is) no-limits.
Posted on Reply
#82
Psychoholic
phanbueyAsus aggressively overvolts and puts 4096W on turbo runtime. That's not unique to Intel though, they do that to AMD as well. Most of the stability and heat issues of the 13th and 14th gen were due to default motherboard settings.

Once you dial in the settings the chips run great.
Exactly this... 4096W and i THINK the timer is unlimited too although i'd have to double check that.
Also Asus default Current settings (iccMax) were 511Amps; I think intel is either 320a or 400a
Posted on Reply
#83
ThrashZone
PsychoholicExactly this... 4096W and i THINK the timer is unlimited too although i'd have to double check that.
Also Asus default Current settings were 511Amps; I think intel is either 320a or 400a
Hi,
No it's not unlimited
Timer limit is 448 seconds
Posted on Reply
#84
mechtech
phanbueyAsus aggressively overvolts and puts 4096W on turbo runtime. That's not unique to Intel though, they do that to AMD as well. Most of the stability and heat issues of the 13th and 14th gen were due to default motherboard settings.

Once you dial in the settings the chips run great.
So is it one setting to change or do you have to run the gauntlet and change a dozen settings in bios?
Posted on Reply
#85
Upgrayedd
mechtechSo is it one setting to change or do you have to run the gauntlet and change a dozen settings in bios?
www.radgametools.com/oodleintel.htm

There's an update towards the middle of the page about what to change.

Also just an FYI for Intel users. I recently built a 14700K and Asus mobo system and any instability I experienced was coming from a Thermal Grizzly contact frame. I put the stock ILM back on and it was solid after that. I had Intel's limits in place the entire time, not the mobo auto setting.
Posted on Reply
#86
matar
No issues for me Nvidia :peace: as i am on still on comet lake i9-10900KF and i am very happy with it @5.2Ghz
Posted on Reply
#87
phanbuey
mechtechSo is it one setting to change or do you have to run the gauntlet and change a dozen settings in bios?
There are 2 settings "enhanced turbo" and equivalents (each mobo names it someting different) which runs all cores at the 2 core turbo, and the 4096W setting - it directly affects prime95 stability at lower voltage -- ie. capped @250W you will be stable at lower volts while you will crash at 4096W with even higher voltage -- add in the "enhanced turbo" and I can completely see how people are erroring out of games.
Posted on Reply
#88
Dr. Dro
PsychoholicExactly this... 4096W and i THINK the timer is unlimited too although i'd have to double check that.
Also Asus default Current settings (iccMax) were 511Amps; I think intel is either 320a or 400a
For my i9-13900KS MSI offers three modes on my Z690 Ace:

1. Intel stock, listed as "boxed cooler", at 253W/320A
2. Tower air cooler, 288W/512A (I use this for 24/7 as it's good balance between performance and thermals)
3. Water cooler, fully unrestrained at 4096W/512A

I bet a lot of people with dinky AIOs pick #3 thinking it'll be fine as "they're on water anyway"
Posted on Reply
#89
nguyen
Dr. DroFor my i9-13900KS MSI offers three modes on my Z690 Ace:

1. Intel stock, listed as "boxed cooler", at 253W/320A
2. Tower air cooler, 288W/512A (I use this for 24/7 as it's good balance between performance and thermals)
3. Water cooler, fully unrestrained at 4096W/512A

I bet a lot of people with dinky AIOs pick #3 thinking it'll be fine as "they're on water anyway"
From what I read anything above 253W may damage the chips, even when temp is kept low with delid and direct die cooling.
So yeah, better use the Boxed Cooler setting.
Heck I set 150W TDP since the first day I got the 13700K ;)
Posted on Reply
#90
efikkan
nguyenFrom what I read anything above 253W may damage the chips, even when temp is kept low with delid and direct die cooling.
So yeah, better use the Boxed Cooler setting.
Heck I set 150W TDP since the first day I got the 13700K ;)
Even 253W beyond 56 seconds (with sustained load) will likely shorten the chip's lifespan.
What kind of sustained clock speeds do you achieve at a 150W power limit?

I'm leaning more and more towards "HEDT" for productive works, even though I don't need many cores. Xeon-W tops out at 4.8 GHz. The IO and memory bandwidth is compelling, but I wish they could reach ~5.5 GHz at stock, then the choice would have been much easier. (things may change though with Zen 5, Arrow Lake and upcoming Xeons)
Posted on Reply
#91
Dr. Dro
nguyenFrom what I read anything above 253W may damage the chips, even when temp is kept low with delid and direct die cooling.
So yeah, better use the Boxed Cooler setting.
Heck I set 150W TDP since the first day I got the 13700K ;)
Don't think this is significant, what causes electromigration isn't wattage, it's the current. In a possible oversimplification of the concept, higher voltages mean higher current, and higher temperatures mean the material becomes more flexible. That's what's Black's equation is meant to calculate

en.wikipedia.org/wiki/Black%27s_equation

Remember that Intel's stock values are extremely conservative. 253 W is not excessive for these chips. It'll probably be able to take 400 W constantly without any problems.
Posted on Reply
#92
dgianstefani
TPU Proofreader
Dr. DroDon't think this is significant, what causes electromigration isn't wattage, it's the current. In a possible oversimplification of the concept, higher voltages mean higher current, and higher temperatures mean the material becomes more flexible. That's what's Black's equation is meant to calculate

en.wikipedia.org/wiki/Black%27s_equation

Remember that Intel's stock values are extremely conservative. 253 W is not excessive for these chips. It'll probably be able to take 400 W constantly without any problems.
Yes, it's the voltage that's the issue. High wattage is fine as long as it's cooled.
Posted on Reply
#93
EsliteMoby
Does this effect laptop CPU as well? 13980hx is pretty much the same chip as the desktop 13900K.
Posted on Reply
#94
Macro Device
EsliteMobyDoes this effect laptop CPU as well? 13980hx is pretty much the same chip as the desktop 13900K.
No. You will burn your pants down way before this issue kicks in.

A happy i5-12400F (CPU @ unlimited wattage but with no OC + RAM @ XMP-3200 C17) user dialling here. Everything is rock solid. Perhaps a wee slow by someone's standards but as my only significant CPU load is gaming and I'm a 60 FPS gamer, 12400F will be overqualified for a while.

Wondering how hard my CPU will be destroyed by i5-19400 or whatever they will be called. Agree with everyone who states the mobo makers must never default to insane OC on their motherboards.
Posted on Reply
#95
nguyen
efikkanEven 253W beyond 56 seconds (with sustained load) will likely shorten the chip's lifespan.
What kind of sustained clock speeds do you achieve at a 150W power limit?

I'm leaning more and more towards "HEDT" for productive works, even though I don't need many cores. Xeon-W tops out at 4.8 GHz. The IO and memory bandwidth is compelling, but I wish they could reach ~5.5 GHz at stock, then the choice would have been much easier. (things may change though with Zen 5, Arrow Lake and upcoming Xeons)
Well sustained clocks are dependent on what type of workload, for me I only play games at 4K so 5.4-5.5ghz are sustainnable, for Cinebench24 it's 4.6ghz P-cores.
Posted on Reply
#96
Waldorf
was asking myself, how long until intel has to do 'the same" as amd (manual settings),
instead of AUTO,
seeing how virtually every brand had different ideas on PBO limits for ryzen,
or my Gb Aorus running at 101 BCLK with way too much soc V, using auto.
Posted on Reply
#97
chrcoluk
We need a statement from Intel.
phanbueyIm curious to see what boards are affected. I've not built with the 14th gen, but the 12th and 13th gen builds have been rock solid.
Fingers crossed here, my 13700k for what I have used it for has been brilliant, still undervolted. No instability at all.

The CPU is configured to run efficiently as possible, I spent some time on power profiles optimising how it adjusts clocks, uses cores etc. and day to day have HT disabled (not in bios but dynamically via windows power settings).
Event HorizonMotherboard manufacturers try to win benchmarks by raising various voltages and power limits above the default. Stock should mean stock.
Plus the odd vendor *asrock cough* setting tjmax to 120C on Auto.
Keullo-eDoesn't surprise me at all since they're basically factory-overclocked to their maximum and Intel themselves have said that 100C temps are totally normal.


I don't want my PC to be an unstable heater with a fire hazard power connector.

Shouldn't answer to a troll but that was just a too tempting bait
If it ends up being temp related (cause of voltage degradation), it would be interesting. They have an employee on a popular youtube channel telling everyone 100C is no problem for day to day usage.
THU31This is my new strategy. In games I'm averaging ~50 W on the 13600KF and ~130 W on the undervolted 4070. And I play at a capped 4K60 (usually with upscaling), so utilization is almost never maxed out.

And I don't buy games at launch anymore. They run much better after a few months worth of patches, and you get a nice discount. If a game is too heavy for my config, I'll play it after the next upgrade.
Yeah typically I have about 200-300W total draw across entire UPS whilst gaming, this includes monitor and some non PC devices. So I am running no where near limits, and this isnt by accident, I remember posting on here a screenshot of what happened on the dune spice wars map screen when I switched to my low power GPU profile and it knocked almost 100W of the power draw of GPU without any performance loss. To me, undervolting and power limiting (voltage curve optimising on GPU) is standard process now, the manufacturers just dont care on this side anymore.
Posted on Reply
#98
Voodoo Rufus
Voodoo RufusI'm definitely going to flash to the newest BIOS this evening and check the CPU power settings. My errors are black screen crashes necessitating a hard reboot.
Well, the BIOS changes didn't do anything. Running less power with MCE disabled but no change in stability.

I started to investigate with the basics on the hardware side and found that the PCIE riser wasn't seated fully. Doh....

Now it's 100% stable, but getting some artifacting on some game menus. No crashes though. More investigation needed but it's a start.
Posted on Reply
#99
sethmatrix7
dgianstefaniSimply not true though.
The dated and inefficient nature of their architecture absolutely forced Intel to push their processors to the extreme in order to match and in some scenarios exceed the competition.

Their top end CPUs thermal throttle right out of the box. They run over 100C under full load.

The frames per watt of their top end CPUs is not even HALF that of LAST generation AMD. Let alone Zen 4.

Their power consumption is higher than the equivalent AMD CPUs in productivity tasks, and the gap gets much bigger when it comes to gaming.

What about these facts says anything but "we had to match AMD with what we have right now"?
Posted on Reply
#100
Voodoo Rufus
sethmatrix7The dated and inefficient nature of their architecture absolutely forced Intel to push their processors to the extreme in order to match and in some scenarios exceed the competition.
Certainly not the first time. See Pentium 4 XEs for example.
Posted on Reply
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